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Gartner Report: Top Strategic Technology Trends for 2021

Businesses have faced many unexpected challenges in the past year, some thriving while others collapse. As we look to 2021, it’s clear that digital adaptability and resilient delivery models will be important differentiators for brands moving forward. In Top Strategic Technology Trends for 2021, Gartner explains how companies will leverage technology and composable architectures to enable smooth and secure operations in an ever changing world.

Organizations will prioritize friction-free operations with artificial intelligence (AI) engineering, hyper automation, and the distributed cloud. Optimizing customer experience will also remain top-of-mind, with businesses employing total experience strategies, privacy-enhancing computation, and the Internet of Behaviors (IoB). Gartner offers practical suggestions for how companies can apply these technologies for lasting success.

Download the report to learn:

  • How IT leaders can implement digital-first, location-independent operations
  • How the Internet of Behaviors (IoB) will impact the future of customer experience
  • Why businesses with modular, composable architecture will outperform others


Gartner, Top Strategic Technology Trends for 2021, Brian Burke, Frances Karamouzis, Gilbert van der Heiden, Arun Chandrasekaran, David Cearley, Bart Willemsen, Brent Stewart, Ramon Krikken, Jay Heiser, Erick Brethenoux, Jason Wong, Michael Chiu, Michelle Duerst, Don Scheibenreif, Manjunath Bhat, Tony Harvey, Nicole Sturgill, Laurie Shotton, Stephanie Stoudt-Hansen, Gene Alvarez, Dennis Gaughan, Andrew White, David Smith, Ed Anderson, David Wright, Yefim Natis, 19 October 2020