Customer Care
Unlock the full potential of your content experiences with unmatched customer care
Your journey, our commitment
Care Without Compromise
Human-centric support
Technical Solutions Organization
Guidance driven by expertise
Contentstack Academy
Development focused learning
Our account manager and technical architect are really eager to get involved and help us realize the potential of the system. We really like that [in a] relationship.
Tim Barrett, Head of Product DeliveryRead their experience
Care Without Compromise
We’re about more than just solving problems, we’re about building relationships. That’s why we've created an environment with dedicated team members that listen to your needs, seek to understand, and respond promptly.
- A dedicated account team that understands your specific needs and challenges
- Real-time 24/7 in-app human support with an average response time under 2 minutes
- Cross-vendor support across a network of technology partners for faster issue resolution
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Technical Solutions Organization
With our Technical Solutions Organization, you have a team of experts ready to help you get the most out of Contentstack. From tailored advice to in-depth workshops, we help customers with all their composable digital experience needs.
- Tailored workshops and advisory consultations ensure you get the most out of your utilization of Contentstack
- Regular health checks and platform performance reviews ensure everything is operating at peak performance
- Grow your business at scale by learning how to structure and model content effectively

Contentstack Academy
Contentstack Academy is more than just a learning platform, it's a stepping stone towards your success. With comprehensive courses and learning paths, we guide you on your journey to mastering the Contentstack platform.
- Master the platform and advance your skills faster with a variety of role-based learning paths
- Acquire practical knowledge and hands-on experience using an integrated demo instance
- Get answers quickly to questions or find the help you need using our detailed Product Knowledge Base
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Customer Care in action
Measurable results, acclaimed recognition and customer praise that speaks for itself
Customer Satisfaction Rate
Customer Renewal Rate
Customer care woven throughout the digital experience platform
See why customers love working with us
A platform you can depend on
36.4B
API calls
375B+
API calls YTD
Up to
99.99%
System uptime
110
System releases