Throttling Policy

In accordance with our Master Service Agreement, in the unlikely event of any threat to the security or stability of the Contentstack services caused by a customer or otherwise, Contentstack reserves the right to take the following actions in response:

  • Throttle the number of users, amount of data, access or throughput.
  • Reduce the number of users, amount of data, access or throughput.
  • Limit the amount of data, access, throughput or access by Users.
  • Freeze or suspend a user account or access.

Contentstack will take reasonable steps to promptly notify our Customer, so that Contentstack and the Customer may work together to address the issue and will endeavor to reduce the impact of such an action on the availability and use of the service wherever possible to do so.

For any kind of help, contact our Customer Support team.

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