Putting our
customers first

We’re dedicated to helping our customers achieve real results. No one knows more about composable DXP, and no one cares more about your success.


customer satisfaction


customer retention

The openness and willingness to listen to customers and the response speed have been second to none. The support is not like anything I've ever experienced from another platform.

Jon Richards
Head of Digital, Golfbreaks

Commitment to care

Our No-fail Promise:
It’s exactly what it sounds like

Nothing is more important to us than making sure our customers succeed. That’s why we offer unprecedented support, expertise and resources—every step of the way.


No one cares more

To ensure customer success, we build real relationships—we don’t just troubleshoot. We are ready to respond around the clock and care deeply about your outcomes.

  • Dedicated account team understands your unique goals and knows how to help
  • 24/7 live in-app support with average response time under two minutes
  • Faster issue resolution with cross-vendor support across our partner network
Go to Customer Support

No one knows more

Composable is in our DNA and our dedicated team of technical experts makes sure you have everything you need to maximize the value of your investment.

  • Workshops and consultations tailored to your specific needs and business goals
  • Regular health checks and reviews to keep your platform running at peak performance
  • Best practices guidance to help you scale and grow your business
Go to Customer Support

No better way to learn

Whatever your digital experience goals, we’ve got resources to help you get there. Accelerate your journey with access to our complete learning library.

  • Role-based learning paths to help you hone your skills and master the platform faster
  • Hands-on experience via interactive demos provides practical knowledge you can use right away
  • Detailed product knowledge base for when you need to find answers quickly
Visit the Academy

case studies

Real-world success stories

See how businesses around the world are unleashing the power of composable to move faster—and drive growth

Extu accelerates speed to market for reseller marketing campaigns
Pella opens new doors with Contentstack's headless CMS
Leesa drives organic traffic, efficiency and personalization using Contentstack


See why our customers love us

Customer satisfaction is our greatest reward—but we’ll take the industry recognition for outstanding support and technology excellence, too.