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Composable architecture: How to future-proof your business tech stack
Technology is changing at lightning speed along with market trends and customer expectations. Adding more to it, as per a recent survey by the Conference Board, 93% of corporate CEOs are gearing up for a recession over the next 12 to 18 months. The immediate requirement for these leaders is to ensure the resilience of their technology stacks for the future, thereby keeping their businesses ready for a diverse range of unforeseen circumstances. In such a scenario, delivering customized user experience through composable architecture could ensure long-term survival and success.Customer experience is prioritized by 44.5% of enterprises worldwide, as per a 2021 Statista report. Achieving this in today's dynamic environment requires effectively using technology to create and deliver top-notch products and services.To help organizations respond to that sense of urgency, here are five tips to consider when futureproofing your business tech stack.1. Customized User ExperienceBrands, on their composable journey, must focus on offering personalized user experiences, attained using relevant user data right from the start. McKinsey reports that 71% of consumers expect personalized interactions from brands. Besides improving user experience, brands must focus on designing systems that scale with the growing user base and its dynamic functionality needs.2. Coordination with other business unitsContrary to traditional stereotypes, IT does not function in isolation. In fact, to ensure business success, technology initiatives must align with the business's overall strategy and add to the brand's short- and long-term goals. However, transitioning from a monolithic structure to a composable one must be iterative. Once a new technology is integrated within one business unit, it can eventually be rolled out to other units. While preparing for future challenges, the choice of technology will impact multiple business units during a business's transitional phase.To make sure a specific new tech works well for all units, it's essential to plan and think about the opportunities, problems and trends that might occur. This requires effective collaboration across business units. Given the interconnected nature of these departments, proper goal alignment must be ensured to deliver compatible, scalable, flexible and secure results. For seamless and customized solutions across different touchpoints, the chosen technology should be capable of scaling and accommodating new process changes across the organization.3. Constant hyper-personalization and differentiation The importance of customer experience (CX) is highly discussed in the current business ecosystem. Brands are constantly innovating new solutions to thrive in the face of competition. The only way to do that is by adopting highly scalable tech stacks that incorporate speedy change processes. While customers expect a more compelling experience, selecting any technology for the sake of it or, worse, by mimicking other brands will not work and will lead a brand to lose its competitive advantage. Instead, they must adopt best-of-breed components and change stack parts when required, creating the much-required hyper-personalized experiences.4. A flexible approachBusinesses are more unpredictable than ever, increasing the potential stakes for which leaders must be prepared. While tech leaders know that a tech revolution is coming, the exact nature of the change remains unknown. This unpredictability will lead to rapid and diverse market requirements and changes in user preferences. By investing in and leveraging technology, brands can quickly adapt to these changes and make necessary system adjustments. Furthermore, flexible tech is more interoperable, allowing smoother integration with other tools and platforms.5. Prepare your organization for the futureDon't bite off more than you can chew when it comes to composability. Business leaders can decide the number of components they want to switch at a time. Unlike monoliths, composable architectures allow business leaders to determine the number of components they want to change at a time. This makes the shift a lot smoother and much quicker. There is no rush to modernize in haste. With customer needs and industry trends changing dynamically, flexibility in business functionality is the only way forward and achievable through composable architecture. But before getting into the composable journey, organizations must find their motivation and identify their reasons for going composable to deliver a differentiated experience to their audience.
Empowering finance: The composable technology starter-guide
Why composable for finance makes sense (and dollars)The financial services sector, a front-runner in innovation, faces intense competition, from major investment firms to independent banks. When it comes to financial services, today's customers demand agility, security and continuous innovation. To surpass these expectations, the financial world is embracing composable technology for its unparalleled capacity for customization and innovation. Imagine tailoring services to meet each customer's unique needs, staying ahead of evolving regulations, and fostering relentless innovation. Composable Digital Experience Platforms (DXP) are the secret ingredient that fuels this transformative journey for today’s financial services organizations.Benefits of a Composable DXPThis shift offers financial institutions a chance to revolutionize their technology spectrum, driving revenue growth, faster market entry, cost efficiency, enhanced risk management and elevated customer contentment. Through a composable DXP, financial businesses gain the agility to adapt swiftly to market dynamics, personalize customer interactions, unveil new services quickly, and seamlessly integrate innovative solutions to maintain a competitive edge in the ever-evolving financial landscape. So what should financial institutions consider before getting started on their composable journey and how does this shift truly move the needle?Personalized digital experiencesToday’s customers crave personalization. They no longer want to be just another number on a spreadsheet; they want services tailored to their unique needs and preferences. This shift towards personalization isn't just a trend; it has become a necessity in the financial landscape. Composable technology serves as the backbone for this personalized evolution, allowing financial institutions to craft bespoke solutions that resonate with each customer. By leveraging modular components, these building blocks enable financial institutions to design personalized offerings that cater to individual needs. By breaking down services into smaller, interchangeable parts, institutions have the flexibility to mix and match these components, creating dynamic and tailored solutions for their customers. “Integrating a headless CMS into our cloud-native approach allowed us to really optimize edge delivery of a lot of our content… Render times are five times faster when compared to our legacy CMS.”— Clay Gregory | Principal Architect, MorningstarThis composable approach empowers organizations to adapt quickly to changing market demands, stay ahead of the curve and deliver innovative, customer-centric experiences.Improved connectivity, compliance and risk mitigationCompliance and risk mitigation have always been critical in finance. However, the increasing complexity of regulations and the fast-paced nature of financial transactions make these aspects even more crucial.Composable technology serves as a game-changer, not only enabling swift adjustments to comply with regulations but also enhancing risk mitigation strategies. Known for its inherent flexibility, composable technology empowers organizations to seamlessly update their systems to adapt to regulatory changes. This facilitates real-time risk assessment by enabling continuous monitoring and analysis of potential threats. Its modular architecture facilitates the integration of advanced risk management tools and AI-driven analytics. Additionally, it streamlines risk mitigation efforts by providing the agility to swiftly implement necessary controls and measures in response to identified risks. By leveraging composable technology, businesses can proactively identify and address potential risks, predict potential vulnerabilities, and implement preemptive measures, ensuring a robust and secure operational environment.Such a proactive approach not only fortifies the regulatory compliance stance but also bolsters the resilience of financial systems against unforeseen risks, safeguarding the integrity of operations in an ever-evolving regulatory environment.Increased customer engagement: Building loyalty with contentEngaging content is no longer limited to media companies. Financial institutions are recognizing the value in building loyalty and trust among their customers — and nurturing that customer loyalty requires a strategic blend of informative and engaging content. To build lasting relationships and deliver value beyond transactions, more financial services organizations are demonstrating their commitment to customer needs with personalized newsletters, social media, targeted emails and other various channels.But how does composable technology come into play in this context? By enabling seamless integration of various content delivery platforms, it empowers financial firms to create localized and omnichannel content strategies, ensuring meaningful engagement with customers across different channels and regions.This approach enhances the overall customer experience and strengthens the bond between financial institutions and their diverse customer base.“We’re aggressively making changes to the website. We’re trying to draw people in, and we haven’t done that before. We can spin up new pages faster now than they could previously.”— Jason Hagen | Software Architect, Harbor Capital AdvisorsModernizing workflows for today's expectations around agility and innovationAgility and innovation are no longer just buzzwords — they are non-negotiables. Composable technology is a force multiplier when it comes to modernizing workflows and increasing agility. The integration of composable technology not only amplifies agility but also catalyzes a culture of innovation within organizations. With composable technology, teams can streamline operational processes, seamlessly integrate new tools, and optimize collaborative efforts, resulting in enhancements in productivity and efficiency. "We cut out 40% of our tickets by having a CMS where other users can make updates to the website. That 40% is so valuable for us, so we can focus on revenue-driving initiatives and find new ways to get users to engage with our web properties to get more leads in the pipeline for sales. It is a huge advantage for us!"— Kevin Yang | Senior Manager, Digital Experience, ICE Mortgage TechnologyAdditionally, the rapid deployment of new functionalities and enhancements encourages a culture of adaptability, allowing teams to respond swiftly to market shifts and emerging opportunities. Composable technology not only future-proofs operations but cultivates a dynamic ecosystem where innovation thrives, positioning organizations at the forefront of industry advancements.Composable is the key to new growth and revenueIf you are still wondering why composable technology is the future of finance, consider this: it paves the way for new growth and revenue streams.By enabling customization, fostering innovation, enhancing compliance and improving customer engagement, composable technology helps financial institutions tap into previously unexplored opportunities. Composable Digital Experience Platforms are not just about keeping up with the times; they are a linchpin of progress. Composable DXPs embody modernization, propelling businesses forward in a landscape defined by agility, innovation and customer-centricity. Embracing these platforms isn't just about staying relevant; it's about reimagining your digital experiences to thrive in an era where adaptability, personalization and swift evolution are paramount. Are you ready to not just meet but exceed customer expectations?Get started today.
Composable commerce: Best-in-class tools for the job
Many people today use the phrase "composable commerce" — including monolith vendors like Adobe and Shopify. As the composable commerce space has matured, and as more and more brands have seen the value of a system that lets you leverage best-of-breed microservices for your brand needs, it makes sense that legacy tech platforms would want to carve out a piece of the composable pie. But the reality is, a monolith can never truly be composable. If you're on Adobe, you may be able to leverage a handful of third-party services with relative ease—but only ones that have been approved and integrated by them. You’re still locked into their ecosystem, and your ability to make changes and update your commerce experiences is driven by their feature development and priority list. True composability is about breaking down those barriers and putting control in your hands.What is composable commerce?What sets pure-play composable commerce apart? At its core, real composability involves component-based architecture, cloud-native infrastructure and API-first connectivity. This means that modular capabilities can be mixed and matched, scaled, iterated, and swapped as needed. Instead of an all-in-one toolset, brands access integrated microservices via APIs.Cloud-native infrastructure provides the foundation for this plug-and-play extensibility. Containered services scale automatically, while APIs enable headless commerce functionality alongside other capabilities. As capabilities expand, composable stacks stay cohesive yet cutting-edge.“The ability to curate your commerce experience using best-in-breed microservices, with access to the tools you want and need—nothing more, nothing less—is a compelling argument for modern retail and commerce brands,” notes Jason Cottrell, CEO of Orium. The market moves quickly. Brands need to be able to move alongside it.Benefits of composable commerceModular composability centered on APIs and the cloud provides:Targeted personalization: Leverage real-time data for contextualized messaging connecting commerce and contentContinuous experimentation: Rapidly test and scale what resonates without significant liftsFaster innovation cycles: Plug emerging engagement channels into your stackIf a new, better alternative comes on the market, swapping it out won't be an option. When you lock into a monolithic platform, your options will always be limited by their platform. With a truly composable stack based on MACH technologies, you'll be able to leverage the best solutions in the market for your needs. For example, if you need to understand user behavior (and you do), quantumetrics is an industry-leading solution that can be implemented into a modular composable architecture with relative ease. The same can't be said for monolithic counterparts.Overcoming implementation challengesSome brands hesitate to adopt composable commerce, fearing overly complex implementations involving stitching together disparate systems. However, MACH’s open APIs and microservices architecture streamline integrations. Composable also offers the freedom to work with preferred agency partners versus being locked into an agency ecosystem dictated by a suite vendor.With expert guidance, brands can launch composable stacks rapidly. Many even realize faster time-to-market versus monolithic solutions given leaner, more lightweight systems. Vendor-agnostic flexibility also allows engaging your preferred system integrator partners to streamline rollout.“As the space has evolved, moving to a MACH-based architecture has become easier. The emergence of accelerators, like Orium’s Accelerator, can smooth the process for brands, speeding time to first value without sacrificing the flexibility and scalability of a fully composable system,” notes Cottrell.Separating composable leaders from followersIncreasingly, legacy platforms now pay lip service to composability but lack the cloud DNA and API foundations required. Their tools remain a walled garden, restricting the versatility that authentic composable architecture provides. Even with approved partners, integration is complex, expensive and provides minimal capability.Forward-looking brands opt for these purpose-built composable commerce technologies to future-proof innovation potential. With composability anchored fundamentally in the cloud and powered entirely by APIs, curating cutting-edge yet cohesive stacks becomes simple — an unmatched advantage.ConclusionComposable commerce delivers instantly extensible, best-of-breed stacks aligned to business goals. In 2024 and beyond, composable architecture offers unmatched adaptability to address digital experience challenges through continuous experimentation powered by specialized tools. It lays the foundation for optimized customer journeys that convert. This unmatched advantage makes composable the obvious choice for digital experience success.
The costs of adopting composable architecture
While determining tech stack pricing in monoliths is relatively easy, the entire decision-making process is lengthy due to the involvement of multiple decision-making units. Composable architectures, on the other hand, meet dynamic business requirements and are far more affordable than legacy systems. For this reason, adopting composable application architecture will reduce software management costs significantly by 2024, as per Gartner. How? Let's find out. Selection costs Like decision-making, the request for proposal (RFP) process in monolith systems is elaborate and complex, covering every facet of a digital commerce system. The POCs of such architectures are also complicated and time-consuming to craft since all functionalities are tightly coupled. On the flip side, the request for proposal (RFP) scope of a modular architecture is streamlined, focusing only on the critical functionalities. Additionally, composable commerce offers easily accessible free trial periods via the vendor's website. Planning costs Though a composable approach includes an elaborate MVP (minimum viable product) design phase, the solution can be implemented incrementally through a "strangler" pattern, ensuring a smooth and eventual function-by-function transition without disrupting the existing system. The process lowers risks and reduces end-to-end planning and coordination. Development and customization costs The development cost for a composable commerce system is much lower since component customization is achieved using flexible APIs. As modular structures feature existing backend functionalities, developers can focus on creating the front ends, accelerating the development cycle. Additionally, instead of developing all components from scratch, brands can build their solution using the best-of-breed components tailored to their specific needs. Finally, incremental launching using an MVP leads to faster realization of investments, in contrast to a monolith structure where any investment made in customization is wasted with a shift to a newer platform. Integration & migration costs Myth: Integration and migration costs to composable architecture are higher, requiring the internal integration of components to create a cohesive solution. Truth: That's not the case. Let's not forget the API first approach with flexible APIs that make way for easier decoupling and lower integration costs of MACH-based composable stacks. Training costs Developers using a composable solution need to understand the entire system and its components, but the training costs are significantly reduced. Because these components follow the MACH architecture, they're easy to learn, making it quicker for development teams. This helps cut down on training costs. Reduced hardware maintenance Contrary to traditional architectures requiring rigorous hardware maintenance, MACH architecture prioritizes scaling and maintenance of required composables. The paradigm shift in maintenance can reduce hardware maintenance costs over time. However, it has to be evaluated to see how different composables add value or turn out to be more cost-effective than monoliths. Streamlined resource management Adopting composable architecture simplifies resource management greatly, allowing efficient allocation of resources. Further, MACH architecture reduces operational overhead costs significantly, enabling efficient cost savings in the long run for composables. While the initial adoption of composable architecture requires careful planning and investment, the long-term cost savings potential is substantial. Companies can unlock substantial cost reductions, streamline processes, and enhance scalability by adhering to principles like MACH-aligned composables, prioritizing extensibility, and ensuring team alignment. Such a strategic shift isn't just about technology — it's a move toward a more economical and agile future for your organization. Invest in a technological transformation One cannot deny the transformative potential that a shift toward composable architecture holds for organizations seeking to optimize their operations, minimize expenditures, and boost scalability. It is true that this transition demands preliminary strategizing and investment; however, the enduring advantages it offers are indisputable. Composable architecture goes beyond merely streamlining resource management, reducing training expenses, and diminishing hardware upkeep. It introduces an unprecedented degree of adaptability and versatility by leveraging modular, top-quality components. Hence, embracing this strategic tactic is not just a technological transformation. It signifies a stride towards a future that promises greater cost efficiency, agility and prosperity for your organization.
Revolutionizing front-end development: The power of composable design systems
In the dynamic world of software development, flexibility and adaptability are crucial. Front-end developers, in particular, require solutions that empower them to create innovative applications and drive business success. Herein lies the transformative power of a composable design system. Nik Shenoy, Director of Software Development at Orium, described the power of composable design systems this way, “Some of the same architectural and design patterns that are applied for back-end microservices can be adapted for front-end use to save time and provide more functionality.” What is a composable design system? A composable design system is a collection of reusable design elements, design decisions, and proven conventions in addition to the standards that guide how these atomic elements work together. In the context of software development, and particularly front-end development, the composable design system (or component library) is a collection of reusable components that developers can utilize to construct user interfaces (UI). Each component in the library represents a distinct UI element, such as a button, a form, or a navigation bar. The utility of a component library lies in its reusability and consistency. Instead of writing new code for each UI element every time, developers can use pre-defined components from the library, saving significant time and effort. In addition, this approach ensures UI consistency across different parts of an application or even across multiple applications within an organization. “If you're not using a component library, you're probably running into issues with performance, flexibility and accessibility,” Shenoy said. “Focus on your business requirements instead.” How does a component library work? The concept of a component library fits perfectly into the model of a composable design system. By breaking down the UI into individual, reusable components, developers and designers can compose their interfaces according to specific needs and contexts. This modular approach offers exceptional flexibility and adaptability, empowering developers to create remarkable user experiences. A component library serves as the building blocks of composable architecture. With the rise of composable commerce, DXP, CDP, and other composable applications, the importance of a well-structured, versatile component library has never been more apparent. Benefits of a component library tied to a composable design system For businesses, adopting a composable design system tied to a component library can translate into tangible benefits like: Reduced development time Improve UI consistency Enhance user experience Drive business growth “We regularly use component libraries to ensure a consistent experience that embodies specific standards,” Shenoy said. “This allows us to provide a better experience while unlocking more time to spend on specific business outcomes.” Transform business from the inside out In conclusion, the benefits of a composable design system tied to a component library are manifold. For front-end developers interested in connected software design systems, this approach offers flexibility, ease of implementation and a wealth of resources. By adopting such a system, developers can drive innovation, enhance productivity, and ultimately, propel business success. This is a testament to the transformative power of composable design systems, redefining how we approach software development in the modern digital era.
How to leverage real-time personalization for deeper customer engagement
Personalization across digital experiences is like having a linear conversation with a friend, where every interaction strengthens the relationship. Just as a friend remembers your likes and dislikes, knows your behaviors and maybe even has your coffee order memorized, the goal of digital personalization isn’t too far off.Personalization in digital experiences is no longer a luxury; it's a necessity. Today's consumers crave bespoke experiences designed for their unique needs and preferences. Brands that deliver these personalized experiences, quickly and at scale, can boost customer loyalty, drive up conversion rates and propel themselves into the global market. This tailored approach fosters a sense of connection, creating an ongoing dialogue that feels more intuitive, engaging, and authentic – much like having an effortless conversation with someone you know and trust.How? By leveraging a composable Digital Experience Platform (DXP).What is a composable DXP?Composable DXP, unlike its legacy counterparts, is inherently more flexible and adaptable. It's akin to a set of Lego blocks – you can assemble, disassemble and reassemble them to create whatever you envision. This flexibility allows businesses to build and modify their digital platforms per their changing requirements.Omnichannel personalizationThe magic of composable DXP really comes alive with omnichannel personalization.Imagine knowing exactly what your customer wants, when they want it, and being able to deliver it instantly. Sounds like a dream, right? With real-time personalization, this dream becomes reality. By analyzing a customer's behavior, preferences and interactions in real time, businesses can provide personalized experiences that hit the mark every single time.But why should you care about personalization? Let's look at some numbers. Personalization can reduce customer acquisition costs by up to 50%; Increase revenues by 5-15%;And improve the efficiency of marketing spend by 10-30%. That's not all. Studies show that 84% of consumers expect to be treated as individuals, not numbers. They desire personalized experiences that make them feel understood, valued, and connected to your brand. From local to globalNow, let's take a leap from local markets to the global arena. Composable DXPs help businesses expand their reach beyond geographical boundaries. By providing the ability to customize content per regional preferences, languages and cultures, a composable DXP makes it easier for businesses to cater to a global audience.Looking into the future, it's clear that composable DXPs will continue to shape the landscape of personalized digital experiences. This evolution offers an exciting opportunity for businesses to stay ahead of the curve by delivering what modern consumers desire — highly personalized, seamless and engaging experiences across all touchpoints.How real-time personalization worksModularity and flexibility enables you to mix and match different tools and functionalities to create personalized experiences without being limited by a monolithic system.Rapid deployment of new content facilitates faster personalization of experiences based on changing user needs and behaviors.When it’s time to expand your digital offerings or handle increased traffic, a composable DXP can accommodate these changes without significant rearchitecting or rebuilding.With the help of AI and automation, Composable DXPs can help in analyzing vast amounts of data to derive actionable insights, predict user preferences, and ultimately enhance the overall personalization process.With a modular structure, it becomes easier to iterate and test different personalized experiences. You can quickly test digital content, gather feedback, and make adjustments without disrupting your entire platform.How to leverage real-time personalizationNow, you must be wondering, "How do I leverage real-time personalization?" The answer is simpler than you think. With composable Digital Experience Platforms (DXPs) like Contentstack, you can create and deliver personalized content across multiple channels in real time. Whether it's a promotional email, a product recommendation on your website, or a push notification on a mobile app, every piece of content can be customized to resonate with each customer.Conclusion In today's digital age, personalization isn't just about knowing your customer's name. It's about understanding their needs, preferences and behaviors to offer an experience that feels uniquely theirs.By delivering hyper-personalized experiences, businesses can deepen customer engagement, foster brand loyalty and drive significant business growth.Are you ready to step into the future and harness the power of real-time personalization? Remember, the future is not just about predicting what your customers want; it's about knowing it in real time and delivering personalized content that catches their attention.With a composable DXP, you can do it faster and easier than ever before.
Five composable technology trends that will define 2024
Amidst game-changing shifts in the digital landscape, understanding the impact of composable technology is pivotal for businesses seeking a competitive edge in 2024. With personalized content, consistent and connected journeys, new features that make your digital life easier, and robust security measures ensuring your data's safety, composable technology is the secret sauce behind future-ready business operations.We have identified five key trends that businesses can’t afford to ignore. These trends will define how businesses stay ahead of the competition in 2024 and retain their best customers. This evolution of the modern consumer experience is not only the norm, it’s the expectation. We’re not just talking about another tech fad here; these are the trends that are already redefining how businesses operate, how consumers interact with brands, and how personalized digital experiences are delivered. 1. Composable content: The new normThe term “composable content” refers to a method of content creation where content is broken down into small, reusable building blocks and then these blocks can be combined and recombined to suit various digital channels.In 2024, composable content will become the norm rather than the exception. Businesses increasingly recognize its value, as it allows content teams to tailor content to specific audiences and platforms without reinventing the wheel each time.One of the key drivers behind this trend is the rise of mobile apps and other digital platforms. Composable content allows businesses to deliver a consistent message across all these platforms, enhancing the overall customer experience."As we navigate the evolving landscape of consumer expectations, the agility offered by composable content becomes indispensable. Businesses are poised to adopt a more modular approach to content creation, enabling them to assemble and reassemble digital experiences to match the precise needs of the moment. This fluidity ensures that our messaging remains not only relevant but perfectly timed and targeted, meeting our audience exactly where they are."- Neha Sampat, Contentstack CEO2. Composable design: Flexibility at its bestComposable design takes the principles of composable content and applies them to software development and architecture. In a composable design framework, software is built using autonomous, exchangeable components that can function independently or together. This approach enables developers to build complex systems with simple parts, allowing for greater flexibility and scalability.As we move into 2024, expect to see a surge in the adoption of composable design principles. This trend will be driven by the need for businesses to quickly adapt to changing market conditions and customer preferences.“In 2024, we will witness the rise of composable architecture as the new standard for technology innovation. Just as LEGO bricks allow you to build anything you can imagine, composable technology will empower businesses to assemble customized solutions, adapting swiftly to evolving needs. The era of rigid, monolithic systems is coming to an end, making way for a more flexible, agile and cost-effective future.”– Jasmin Guthmann, VP MACH Alliance and Head of Corp Communications, Contentstack3. Composable DXPs: The future of content managementComposable digital experience platforms (DXP), with a headless CMS at its core, are set to revolutionize how businesses manage and create content. Unlike legacy DXP platforms, which often come with a one-size-fits-all approach, composable DXP platforms offer greater flexibility.In a composable DXP, various functions, such as content creation, editing and publishing, are treated as standalone services that can be used separately or together. This modular approach allows businesses to hyper-optimize their content management and add on any extensions and applications to suit their unique business needs.4. Democratized generative AI Gartner has highlighted democratized generative AI as one of the top strategic tech trends for 2024. Imagine being able to harness the power of artificial intelligence to create unique content or designs. That's the promise of democratized generative AI. It's no longer just about using AI; it's about creating with it.When combined with generative AI, composable technology opens up endless possibilities for innovation and creativity. Imagine being able to leverage the power of generative AI to compose unique products, services or experiences tailored to your audience. Composable tech and generative AI are poised to revolutionize industries and empower individuals and businesses to push the boundaries of what's possible. “The simple tasks are going away now that AI is here. We traditionally spend so much time designing interfaces to make doing simple tasks easier (how many screens should this be? Is the button in the right place?) but now so much of that can be done on our behalf. It’s really changing the interface for doing work as drastically as the advent of the web did.”– Conor Egan, Vice President of Product and Engineering, Contentstack5. Prioritizing composability in application planningGartner forecasts that by 2024, 70% of large and medium-sized enterprises will prioritize composability in their application planning. This underlines the growing consensus among businesses that flexible and adaptable software architectures are crucial for staying competitive in the digital age. This means that we’ll see the adoption of composable technologies across more industries than just tech and e-commerce. There will be a focus on flexibility and adaptability in industries like financial services, healthcare, higher education, and travel and tourism. Businesses need to be able to react quickly to market and customer behavior changes, no matter the industry. With a composable tech stack, they can do exactly that without their monolithic technologies holding them back. This transformative shift is a fundamental evolution in how industries operate, scale and deliver better personalized experiences.Learn how a Composable DXP, built with the industry-leading headless CMS at its core, can transform your business from the inside out.
The future of travel content: Unlocking the potential of composable experiences
The holiday season is upon us, and there is nothing more enticing than finding the perfect travel offer right when the weather gets colder and everyone dreams of an easy trip home for the holidays — or the perfect winter getaway. And that means travel companies are on the hook for providing that perfect offer, to millions of travelers, all looking for something just right, just for them. Composable content makes that task easier than ever. The concept of composable content is revolutionizing how we create, manage and deliver travel and tourism-specific digital customer experiences. It's a dynamic shift from traditional monolithic content creation to a more flexible, efficient and scalable approach. What is composable content in the travel industry? Composable content is designed to be reusable, rearranged and reassembled in different ways across multiple platforms and contexts. It's like building blocks — creating smaller, self-contained content pieces that can be compiled into a larger, more comprehensive travel experience. Each module independently holds value but can be combined and recombined to create diverse omnichannel offerings without the need for repetitive content creation. For example, Icelandair uses composable content to serve localized content in 12 languages, to 16 local markets, all with a relatively small team of content editors. This way, they can serve customers in their local language and create custom travel offers for every region, all from one central content platform. The power of composable experiences The force-multiplying power of this approach lies in its inherent flexibility and efficiency. It allows for more efficient travel and tourism-related content production. Instead of creating new content for every scenario, modular content enables repurposing and re-packaging existing modules as needed. This reduces the time and resources spent on content creation and ensures a consistent brand voice and message across all channels. Composable content also makes updating information significantly easier. Instead of searching through extensive page backlogs to make updates, with composable content, you simply update the relevant module and the changes are naturally propagated through any channel that uses that module. Additionally, in the era of highly personalized travel and tourism experiences, composable content shines through its ability to adapt to individual needs. Modules can be rearranged, substituted and assembled based on specific preferences, allowing for a truly tailored travel digital content experience. Travel experience brand GetYourGuide uses composable content modules to create exclusive, once-in-a-lifetime experiences — called “Originals” by GetYourGuide — that are promoted using rich videos and influencer content, allowing them to reach new audiences in new markets compared to their regular suite of traditional travel offers. Empowering content creators To harness this force-multiplying power, content creators need to be able to execute a customer-data-driven content strategy. They need to identify the core travel messages, divide them into logical modules, and ensure each module is self-sufficient and capable of standing alone. Essentially, they're creating a content library, which content creators can draw from and combine in countless ways to craft unique, personalized travel experiences. It goes without saying that technology that supports composable content is paramount to successfully executing this approach. Pedro Torres, Product Manager at GetYourGuide, says leveraging Contentstack composable technology has been a game-changer for content editors. “Contentstack helped us establish pre-approved components where users can quickly create content and drop it into flexible templates, transforming our approval processes and how we think about new experiences.” Content reigns supreme in the travel industry The future of travel and tourism digital experiences is indeed modular. As we navigate the ever-changing digital landscape, the force-multiplying power of composable content will become increasingly apparent in the travel and tourism industry. Composable content offers a streamlined, efficient and adaptive approach to content creation perfectly suited to our dynamic digital age where content reigns supreme. It's not just about creating content anymore — it's about composing unforgettable travel and tourism experiences.
From local to global: The evolution of localization strategies
The way we interact with global audiences has gone through a major makeover, all thanks to the digital revolution. In today's interconnected world, businesses are no longer confined within the borders of their home countries. Nailing your expansion strategy comes down to one word: localization. It's the secret sauce for connecting with consumers from different corners of the globe, smashing through language and cultural barriers, unifying your brand, and unlocking new opportunities for business expansion. In fact, about 73% of customers prefer to buy from websites that speak their language, according to the Harvard Business Review.But localization is so much more than language. How can you ensure your message hits the mark no matter where it's heard? The answer lies in understanding the cultural and geographical attributes of your customers and how those attributes influence their buying decisions.Localization in practiceThese examples illustrate the various dimensions of localization beyond language translation, emphasizing the need for a comprehensive and culturally sensitive approach when expanding globally.Cultural representation in visuals: Tailoring visuals to resonate with local cultureLocalized customer support: Providing support in the customer's native languageAdapting to regional trends: Aligning products or services with local trendsLegal compliance illustration: Adhering to local legal requirements and regulationsLocalized social media engagement: Customizing social media content for diverse audiencesCelebrating local holidays: Acknowledging and participating in local celebrationsUser-generated content across cultures: Showcasing diverse user experiences globallyGlobal collaboration: Fostering collaboration among teams from different regionsLocalized packaging design: Adapting packaging to suit local aestheticsMultilingual marketing collateral: Presenting marketing materials in multiple languagesWhat is localization?Localization is not merely translating words from one language to another. It is a comprehensive process of adapting your content, products, and services to the culture, preferences, and requirements of a specific target market. It's about speaking the language of your audience, not just linguistically but also culturally, economically, and legally.Let's explore the evolution of localization strategies and understand why they are critical for businesses aiming to expand globally.Localization vs translationLocalization goes beyond mere translation. It involves a deep understanding of cultural nuances. Does the color red symbolize luck in your target market, or does it denote danger? How should you lay out your content to appeal to your audience's aesthetic sensibilities? What images or visuals would resonate with them? Are there any local laws or regulations that you need to comply with? All these factors are taken into account while localizing content.Even marketing practices are tailored to cater to specific markets, such as optimizing keywords, link-building strategies and lead-generation techniques to align with local search behavior.Understanding cultural fitLocalization is a powerful tool to overcome cultural barriers. It helps businesses to understand, respect, and align with the preferences and norms of different markets. By crafting content that reflects local cultures and values, businesses can effectively engage with their target audience and foster brand loyalty.Imagine trying to sell a product without understanding the needs, tastes, and preferences of your consumers. It's like shooting in the dark, isn't it?Business benefits of localizationThe benefits of content localization are manifold. It increases sales by addressing the language needs, marketing practices, and preferences of diverse audiences. It helps build brand loyalty by showing an understanding of the target market and creating a connection with customers.Localization also enhances brand integrity by avoiding cultural faux pas and ensuring consistency across global markets. Moreover, it reduces customer support costs by providing localized troubleshooting guides and content in the preferred language of the customers.Global footprint with a local feelThe evolution of localization strategies from simple translation to comprehensive content adaptation has been a game-changer for businesses expanding globally. A nuanced and well-executed localization strategy not only ensures linguistic accuracy but also embraces the richness of cultural nuances, fostering a sense of connection and belonging among global consumers. Brands that go beyond mere translation and delve into the intricacies of local cultures demonstrate a commitment to understanding and respecting their diverse customer base.By resonating with local sensibilities, businesses can establish an emotional connection with consumers, transcending language barriers and creating a lasting impact. To sum it up, localization transforms a brand from being a mere product or service provider into a cultural collaborator operating on a global scale. So, if you're planning to go global, remember, localization is not an option but a necessity. It's not just a matter of words—it's about crafting an immersive and authentic experience for every individual, turning the challenges of global expansion into opportunities for meaningful, personalized engagement.
Recession-proofing business with composable architecture
Businesses' opportunities for digital growth are facing blockers due to unstable economic conditions and inflation that are likely to continue deep into 2031. As the volatility of the global markets continues, business leaders and C-suite executives need digital agility, budget revamping, vendor updates and enhanced sales reach. However, some businesses still lack the caliber to navigate these tricky times. Amid market turbulence, can composable architecture help modernize businesses effectively? Preparing for growth Continued growth requires consistent efforts, and all industries, from healthcare to manufacturing, are running that marathon. However, only those businesses that have adopted scalable and agile systems will win the race against economic downturn. The markets are more dynamic than ever, with requirements changing at the speed of imagination. Under such circumstances, the last thing brands need are hefty monoliths incapable of scaling and adapting to the business needs. The solution? A modular structure that evolves with the business, incorporating flexibility and ease of expansion within its folds. Composable architectures based on technology stack agnosticism, API support and cloud-native foster the required scalability. Enhancing business resilience According to a Workday report, 52% of business leaders have recognized an acceleration gap impeding the digital growth of their companies. Thankfully, composable architecture can help bridge this gap. By adopting a composable system, businesses can deploy and test functionalities much faster. With the ease of experimenting, scaling, and implementing new functionalities, brands can be more adaptable to any change, be it adding new capabilities during market growth or streamlining operations stemming from financial upheavals. Profit generation Maintaining profitability and business sustainability are of prime importance during an economic downturn. Besides taking measured steps to enhance cash flow, reduce fixed costs and increase efficiency, companies must protect their existing market share and discover new customer segments to stay afloat during an economic downturn. Composability comes to the rescue yet again by enhancing revenue and reducing costs by letting companies buy only what is needed rather than investing in a broad range of irrelevant capabilities. After surveying 4000 C-suite executives in the Value Untangled report, Accenture posits that agility featuring high interoperability backed by composable tech is the hallmark of successful brands. Fosters a "fail fast" approach In an attempt to "trim the fat" during an economic crisis, businesses often make the grave mistake of jamming innovation and, as a result, fail to develop alternative models. While hacking innovation reduces short-term production costs, it doesn't benefit in the long run as revenue flow stops. To keep the profit cogs functioning seamlessly, companies must continue experimenting with innovations, embracing rapid failures and swift learning to realign with market needs. Many enterprises and startups have adopted this ideology, and by embracing composability, they can easily construct business components using flexible data and then test the resulting model to see if it's viable in the market. During turbulent economic times, composability provides businesses with the opportunity missed by traditional monoliths — scalability. With a modular development approach using best-of-breed services, companies can enjoy the freedom to thrive in the face of economic disruption.
Revolutionizing travel: MACH-powered personalized digital experiences
The travel industry has undergone a remarkable transformation in recent years, driven primarily by technological advancements and changing consumer expectations. One of the most influential shifts has been the adoption of MACH architecture to create personalized digital experiences that cater to the unique preferences and needs of travelers. MACH, an acronym for Microservices, API-first, Cloud-native and Headless, offers a revolutionary approach to designing and delivering travel services, redefining how we explore the world. Microservices: Building blocks of customization Microservices, a core principle of MACH architecture, involve breaking down complex systems into smaller, manageable components. In the travel industry, this translates to dividing various aspects of the travel journey into discrete services that can be developed, deployed, and scaled independently. For instance, booking, reservations, itinerary management, payment processing and customer support can all function as separate microservices. This modular approach not only enhances development speed and flexibility but also facilitates the creation of highly personalized experiences. API-first: Enabling seamless integration An API-first approach ensures that every microservice is equipped with well-defined APIs that enable seamless communication and data exchange between different components of the travel ecosystem. Travel companies can integrate with third-party services, such as airlines, hotels, car rental agencies and local experience providers, to offer their customers a holistic range of services. This integration extends to travel meta-search engines, allowing travelers to access comprehensive information and options on a single platform. Cloud-native: Unleashing scalability and accessibility The cloud-native aspect of MACH architecture empowers travel companies to leverage the scalability and reliability of cloud computing. As the travel industry experiences fluctuations in demand due to seasonal trends, holidays and global events, the ability to scale up or down resources quickly is crucial. Cloud-native infrastructure ensures personalized experiences remain consistent and accessible regardless of the simultaneous number of users accessing the platform. Moreover, cloud technologies also enhance data security and disaster recovery capabilities, reassuring travelers about the safety of their information. Headless: Flexibility in design and delivery Headless architecture decouples the front-end presentation layer from the back-end logic, allowing travel companies to deliver personalized experiences across various devices and touchpoints. With the rise of mobile apps, smart devices, and voice assistants, travelers expect a consistent and seamless experience, whether using a smartphone, tablet, or smart speaker. Headless architecture ensures that the content and services can be optimized for each platform without compromising on quality or user experience. Benefits for travelers: Hyper-personalization and seamlessness The adoption of MACH architecture in the travel industry yields numerous benefits for travelers: Hyper-personalization: With access to a wealth of data about travelers' preferences, past behaviors and interests, travel companies can offer tailored recommendations and suggestions. Whether it's suggesting destinations, accommodations, activities or travel routes, hyper-personalization ensures that every aspect of the journey resonates with the traveler's individual tastes. Seamless booking process: Integrating various services through well-defined APIs simplifies the booking process. Travelers can seamlessly book flights, accommodations, transportation and activities without navigating multiple platforms or encountering compatibility issues. Real-time updates: Microservices enable real-time updates, ensuring travelers receive timely information about flight delays, gate changes, traffic conditions and more. This information empowers travelers to make informed decisions and adapt their plans as needed. Consistent experience: Headless architecture guarantees a consistent user experience across different devices and channels. Whether travelers interact with a website, a mobile app or a voice assistant, the experience remains cohesive and user-friendly. The road ahead: Transforming travel experiences As the travel industry continues to evolve, MACH-powered personalized digital experiences are poised to play a pivotal role in shaping the future of travel. By harnessing the power of microservices, APIs, cloud-native infrastructure and headless architecture, travel companies can create tailor-made journeys that cater to the unique desires of every traveler. This approach enhances customer satisfaction and establishes a competitive edge in an increasingly tech-savvy and experience-driven market. As more players within the travel industry embrace MACH principles, we can anticipate a future where travel is not just about reaching a destination but about embarking on a personalized adventure that resonates deeply with each individual explorer.
Building a scalable DXP - Part 3
In parts one and two, we covered the basics of building a scalable DXP and how to scale your DXP. In taking on the initiative to scale your DXP, it is fundamentally important to know why you are doing it. Let’s dive in. Why should I scale? If building and scaling your DXP sounds like a lot of work and critical thinking, it is. So why should you do it? You may be enticed by the revenue you want to increase or the costs you want to decrease, but if your reasoning only extends to cash flow, you will open yourself and your company up to potentially bad decisions. Of course, any sound strategy you take with your digital experience platform (DXP) ought to lead to increased financial returns on your investment and effort, but that is only one of many potential outcomes. If those additional returns aren’t quickly felt by the team undertaking the work and feeling the brunt of the change process, such as in a bonus strategy or revenue share, then those returns won’t be durable enough to instill a lasting approach to scalability in your digital organization. A DXP puts the customer first The first reason you want to build a scalable DXP is for your customers. Adopting a scalable approach will allow you to reach them better, faster and more efficiently. It will allow you to continue to evolve your mission and increase your engagement with your audience. Scalability for your DXP means your customers can efficiently interact with your brand, including sales, support and even your community of customers. It means that orders are accurate and filled quickly. It means that the latest and greatest news and information from your company are always right there ready for your customers to experience in their preferred context. Create and manage more content It also means that you can create and manage more contexts. Consider a traditional monolithic CMS that is designed purely for publishing on the web. Perhaps you’ve cobbled together bold-on API solutions that allow you to publish simultaneously to the web and your mobile application, and perhaps you’ve optimized a slew of copy-and-paste processes to their maximum efficiency. But adding another distribution channel, say, a voice app or integration with an IoT device, feels like months, if not years away from your present state. Now consider how replacing your monolithic CMS with a headless CMS would tear down walls for your team, allowing your content managers to focus on crafting delightful and optimized content while your designers and developers focus on the presentation of that content in numerous contexts. Unlock the potential of your people This leads us to the second main reason you want to scale: your people. Time not spent copying, pasting and emailing content and collateral is time that is available for ingenuity and innovation. As you unlock scale within your DXP, you free up your team to focus on the areas where they can create real value, which is typically a rewarding and uplifting result in your staff’s day-to-day work. Although it may be tempting —and at times, necessary — to optimize and scale your DXP or other business processes to reduce team size, that should rarely, if ever, be the sole motivating factor for pursuing scalability. Instead, pursue scalability across your organization and DXP as if you are upgrading everyone’s daily lives or giving them a new suit of clothes to replace the old ones that don’t fit so well anymore so that they can do their very best high-value work. Your team will thank you for setting them free, and your customers will thank you for the ease with which you provide them with your services. After all, businesses are run by people to provide goods and services for others, and meeting the needs of both groups of people efficiently and optimally is the definition of good business, which inexorably leads to growth. A scalable DXP drives business growth While many companies are fortunate enough to achieve growth, not all of them can achieve scale. Often what holds a business back is more the result of how teams look at their internal systems and processes than it is about market conditions. In fact, by looking deeply and understanding the end-to-end processes within your organization, you have the potential to actually drive demand by making your products better and cheaper than your competitors. This is precisely the outcome Ransom Olds achieved for Oldsmobile in 1901 when he implemented the first automobile assembly line and increased output by 500% in one year. Today, blazing-fast mobile connectivity, the Internet of Things (IoT), and new devices on the market all point in the same direction: the number of places where your customers expect to engage with your brand online is growing, which means that your capacity to meet them there should also be growing if you want to maintain your competitive edge. By understanding the assembly line that makes up your DXP, you can see each system and step in your publishing process clearly, which will allow you to make intentional changes in your core technologies and people processes that will unlock scale. We are fortunate to be at a time when there have never been so many tools and options available to optimize and scale your DXP. From back-of-house big data, inventory and digital asset management tools to headless CMS, automation tools and instantaneous publishing on CDN geographically close to the user, the ability for digital teams to reassess their DXP implementation and optimize for scale has never been more within reach for everyone. Equipped with a firm grasp of what it truly means to scale and the steps outlined above, you and your teams should now be ready to unlock efficiencies that have previously held you back and embark on the exciting journey of scaling your DXP. Learn about our Developer Fast Track to see how you can start building today.
Composable content: The catalyst for composable digital experiences
Today’s most successful digital brands create experiences that is disruptive, compelling, and informative. How do they do that? They use composable content — a strategy that enables them to scale content production to the level demanded by today’s dizzying proliferation of content channels. Brands cannot create static, one-off content pieces and hope they get noticed. They need a new approach to creating and delivering engaging digital experiences — one that is flexible, scalable and adaptable. This is where composable content and composable digital experiences take center stage.What is composable content?Composable content refers to digital or multimedia elements, such as text, images, videos, or interactive components, that are structured. This means a given piece of content is composed of several elements, and each one of these can be used on its own — not through copy and pasting, but through code. This composable method allows for seamless integration, recombination and repurposing within various contexts and platforms. It’s designed to be modular and adaptable, allowing content teams to repurpose content already created to assemble new experiences to cater to different audience preferences, devices, or communication goals, hence the term "composable".Benefits of composable contentThe primary benefit of composable content is its inherent scalability. Because each element of a given piece of content is a standalone entity, it can be easily used – or not – depending on the requirements. For instance, if a business wants to expand its digital presence, it can simply create more content blocks that can be populated with content that already exists in new configurations, rather than redesigning entire pages or sites.Composable content also fosters adaptability. With traditional content, changes can be time-consuming and costly as they often require extensive redesigns or rewrites. On the other hand, with composable content, businesses can quickly and easily update, add, or remove content blocks to adapt to changing market trends, customer preferences, or business strategies.Each piece of content, whether it's an image, a paragraph, or a video, is a complete entity in itself. However, when you combine these pieces of content in different ways, you create composable digital experiences. These digital experiences retain the essence of the original content but present it in a new, adaptable form that caters to the unique needs and preferences of each user.This ability to create diverse digital experiences from the same set of content blocks is what makes composable content so valuable in today's digital landscape. It allows businesses to deliver highly personalized, engaging experiences to their customers, driving customer satisfaction and business growth.Personalizing digital experiences with composable contentTo illustrate, let's consider a hypothetical case study. A global e-commerce company wants to enhance its customer experience. It decides to implement composable content. By creating content blocks for product descriptions, customer reviews, images and videos, it can easily assemble and disassemble product pages to cater to different markets. It can also personalize content for individual customers based on their browsing history and preferences. As a result, the company can deliver a more engaging and personalized experience, leading to increased customer satisfaction and sales.Composable content supports omnichannel delivery. Customers interact with businesses through many channels, including websites, mobile apps, social media and more. With composable content, businesses can ensure consistency across all these channels. They can use the same content blocks on their website, in their mobile app and on their social media platforms, providing a seamless experience for their customers.Plus, composable content enables rapid experimentation and innovation. Businesses can test different combinations of content blocks to see what resonates best with their customers, allowing them to continually improve and innovate their digital experiences.Start building todayComposable content powers the composable digital experiences businesses need to capture the imagination, attention and dollars of their customers. It provides the scalability, adaptability, personalization, omnichannel delivery and innovation businesses need to thrive in the digital age.As businesses continue to strive for superior digital experiences, the role of composable content will only become more critical.Learn about the Developer Fast Track to see how you can start building composable digital experiences at scale.
Why composable architecture is the future of digital experience
As digital experiences rapidly evolve, more enterprises should consider moving to a composable digital experience platform. Should your business be one of them?If you haven’t started your journey to composable architecture, read on to learn:Why experts say composable architecture is the way of the futurePotential benefits of a composable digital experience platform (DXP)How to get started and why being “fully composable” mattersWhat is a composable DXP?The composable DXP is the most recent concept to emerge in the evolution of the digital experience from its beginnings when enterprise content was limited to a static website viewed on a desktop where customers could find information about a brick-and-mortar business.With no need to frequently update or publish to multiple digital channels, a monolithic architecture was the answer to publishing enterprise content. Businesses would purchase a predetermined set of tools designed by one vendor.Then came the smartphone, which led to today’s e-commerce landscape, where consumers shop online on many devices and digital channels. Monolithic platforms, which require developers to code any changes to content, cannot keep up.The composable DXP is the latest solution for businesses aiming to delight customers, increase customer loyalty, improve customer experience management, and serve customers across multiple digital channels and devices. A composable DXP uses a headless CMS as the foundation for a content hub where microservices are delivered via independent APIs, allowing content to be quickly and easily deployed across channels.Why a composable DXP is the way of the futureAs businesses are transitioning through digital transformation and as digital commerce evolves, customers not only expect to be able to interact with your digital products and services; they expect a seamless and personalized experience. Monolithic systems, which require IT teams to code every change and update, can’t rapidly respond to customer preferences and publish fresh omnichannel content.According to Gartner Research, businesses can no longer meet their objectives with monolithic platforms. In its 2021 report “Drive seamless digital customer experiences with composable UX,” Gartner predicted that by 2023, analyzing and understanding the nature of enduring changes in customer behavior will be a crucial factor for organizations in determining the most influential business strategies for the remainder of the 2020 and organizations that adopt a composable content approach will outpace competition by 80% in implementing new features.Potential benefits of a composable DXPA composable DXP offers many benefits for enterprise marketing and IT teams, which can positively impact the success of the overall business. These include:Flexibility, scalability, and faster developmentComposable architecture allows organizations to choose and combine a unique mix of best-in-breed tools and microservices and to change this mix as business needs evolve quickly. The modularity of composable architecture supports the seamless integration of these independent best-in-breed solutions. Components and building blocks can be added, removed, and recombined in composable architecture quickly without downtime. The ability to deploy services independently to multiple websites and channels from one central hub enables enterprises to scale faster and more efficiently as needed.Speed and agilityBecause the tools and microservices in composable architecture are modular – meaning they work as independent components or APIs – each can be updated incrementally as needed without impacting other tools, services, or channels. Organizations become more agile, improving their experience strategy as marketing and IT teams are empowered to act faster to keep pace with changing customer expectations by providing more up-to-date content experiences.Ease of useWithout coding or technical expertise, marketing teams can modify user interfaces and content experiences without opening tickets and waiting for developers to fulfill requests. Workflow governance for multiple sites and channels is managed from one central hub with customizable user controls, ensuring the right persons have approved content before rollout.Rapid innovationMonolithic platforms have complex pain points that require hundreds of hours of development time and resources to upgrade and maintain with heavy reliance on tech teams. A composable platform is more manageable for IT to upgrade as technology evolves because new apps and integrations can be launched independently. Major website overhauls become a thing of the past. Free from mundane marketing requests and maintenance, IT can focus on innovation and delivering better customer experiences.Increased ROIA composable DXP reduces both development and publishing time, resulting in reduced costs and an increased profit.Real-time feedbackWebsite analytics, social media, customer relationship management, and other data sources collected via the tools and microservices in a composable architecture can provide a complete picture of your customers in real time. This enables the personalization and up-to-date, relevant content experiences that customers expect.Omnichannel content deploymentIn a composable DXP built with a headless CMS, the creation of content and the channels where it’s published are mutually independent. This allows marketers to maintain a responsive presence across digital channels and devices from one central hub by seamlessly and rapidly optimizing and pushing out marketing campaigns to reach customers where they are.Getting started on the journey to composable architectureIf your current digital experience solution is holding you back from experiencing the benefits above, it may be time to switch to a composable DXP. But where do you begin?Start by listing everything that isn’t working in your current platform. Consider the parts of your current system that are working well to meet the needs of your business and whether those needs will change soon. This will help clarify which apps, mobile apps, and microservices you should include in your future solution and how to approach implementing it.Transitioning to composable doesn’t necessarily mean throwing out your current system and starting with something new. Based on your assessment of what’s working and not working, you may want to adopt a gradual approach by implementing composable applications in crucial areas where it could make the most impact and where your monolithic platform is slowing you down.Finding the right composable DXPOnce you’ve decided on the best approach, it’s time to research solutions. If you decide on a gradual process, ensure the vendor you choose can help your organization reach its goal of going fully compostable.Many vendors currently market their platforms as “composable architecture” even though they aren’t fully composable. Instead, they sell platforms built on monolithic architecture that offer composable functionality, such as plugging in some APIs or integrating with specific microservices.A fully composable DXP, on the other hand, is built on a composable architecture rather than a monolithic. A headless CMS at its foundation separates the back-end coding from the endpoints, such as your website interface. Instead of being one centrally controlled system, it’s a variety of independently managed solutions that work cohesively from one central hub.Does being ‘fully composable’ really matter?If you’re wondering if it makes a difference whether a DXP is fully composable or not, it matters a great deal. A DXP built on monolithic architecture will not deliver all the great benefits of a fully composable platform we’ve covered in this blog. It will have many limitations that a fully composable platform won’t have.One of the most notable differences is with monolithic architecture; the vendor controls the type of technology that you can and cannot use. Your organization will only sometimes have the flexibility to choose and leverage the best available apps and microservices for success as your business grows. This is especially important moving into the future as technology continues to evolve and new options become available.A fully composable DXP provides the flexibility to choose the best solutions now and later so your organization can always leverage the most up-to-date technology tools it requires for success. A fully composable architecture puts you in control of creating a unique DXP that will evolve to continuously align with business needs without being limited by a vendor.Learn moreReady to embark on your journey towards composable architecture and transformative digital experiences? Discover insights in the report "Drive seamless digital customer experiences with composable UX," and learn how to develop an organization-wide digital experience strategy.Schedule a free demo to see how Contentstack’s composable digital experience platform can help future-proof your enterprise.
How a MACH-driven approach to building digital experiences fast-tracks product launches
In today's fast-paced digital environment, having the right technology in place can make all the difference in adapting rapidly and staying ahead of the competition. This is where a MACH-driven approach to building digital experiences truly shines. Embracing MACH-compliant composable technology enables development teams to create innovative digital experiences that can be launched quickly and effectively. In this article, we dive into the world of MACH architecture, examining its key benefits and how it can expedite product launches. What does MACH mean? MACH stands for Microservices, API-first, Cloud-native and Headless. These four principles form the foundation of MACH architecture: a modern and flexible approach to building digital experiences that prioritize adaptability, scalability and fast delivery. Microservices: Modular, self-contained components that enable rapid development and deployment while reducing the risk of downtime. API-first: APIs are at the heart of MACH architecture, allowing seamless communication between microservices and third-party systems and facilitating continuous integration and delivery. Cloud-native: Built for scalability and hosted in the cloud, MACH-compliant technology is designed to meet the changing needs of businesses that require agility and cost-efficiency. Headless CMS: The Headless CMS decouples content management from presentation, enabling developers to create and manage content efficiently across multiple channels, offering a truly omnichannel experience. How MACH-compliant composable tech drives innovation In a world of constant change, composable technology offers a powerful solution. By embracing MACH architecture, software engineering teams can build personalized digital experiences that are both innovative and can help future-proof the business. Here's how they can leverage MACH-driven solutions to drive innovation: Flexibility and customization: MACH architecture allows developers to mix and match components that suit their specific requirements. With the ability to select the most appropriate tools and frameworks, developers can create truly unique experiences tailored to their audience's needs. They’re no longer stuck in a platform that only allows them a certain way to do things. Modular development: By breaking down complex applications into smaller, manageable microservices, MACH enables development teams to work independently on different components, resulting in higher productivity and quality across the board Seamless integration: Thanks to API-first communication, development teams can quickly and easily integrate their tools of choice, expanding their technology stack to keep pace with evolving market trends. It also enables them to lose what they no longer use (and stop paying for it). How to build personalized digital experiences Creating personalized digital experiences that resonate with users requires a keen understanding of your audience and their needs. Here's how a MACH-driven approach can help: Use a Headless CMS to design and tailor content for various channels and user segments. Build an API-first strategy that allows you to connect to analytics, CRM, and other data sources to gain a detailed understanding of your users and create truly personalized experiences. Leverage microservices to rapidly respond to user feedback, allowing continuous improvements to your applications. Get to market faster with a MACH-driven approach Harnessing MACH architecture accelerates product launches by streamlining the development process and maximizing efficiency. Here's how: Parallel development: Microservices and an API-first approach enable teams to work in parallel on different aspects of a project, increasing time to market and exceeding customer expectations. Faster iterations: The ability to integrate new features and functionality with minimal disruption encourages teams to innovate quickly and test and learn to improve digital experiences continuously. Greater agility: When changes are required, MACH-driven solutions enable you to adapt swiftly without overhauling the entire system. Platform-agnostic technologies also simplify integration with existing solutions, resulting in greater flexibility. Omnichannel excellence: MACH architecture supports seamless integration across multiple channels, allowing users to consistently enjoy personalized digital experiences regardless of their preferred platform. Scalability: MACH solutions easily scale to accommodate growing user bases and increasing data volumes. This ensures that the digital experience keeps pace with business growth, enabling a faster go-to-market strategy and avoiding outages that result in painful revenue losses Move at MACH speed Implementing a MACH-driven approach to building digital experiences can dramatically improve the efficiency and effectiveness of your software development process. By leveraging MACH architecture elements like headless CMS and composable technology, you'll empower your team to create and launch products faster, offering unprecedented flexibility, performance, and scope to deliver truly personalized digital experiences.
Building a scalable DXP - Part 2
Let’s start with a shared definition of the territory. Gartner has a nice definition of a digital experience platform (DXP): “A digital experience platform (DXP) is an integrated set of core technologies that support the composition, management, delivery and optimization of contextualized digital experiences.” There are three main aspects of this definition, each of which can vary depending on the specific needs of an organization: The set of core technologies The content management processes The digital experience context Let’s unravel each of them separately. Core technologies of a DXP The core technologies of a DXP consist of things like a content management system (CMS), customer relationship management system (CRM), digital asset management system (DAM), inventory management system, website, web host, payment processor, mobile application and so on. Core technologies also include any code you write or maintain, DevOps, backups, redundancies, and the technical support required to maintain them. The technologies that make up any given DXP typically take center stage in an organization, and staff can usually list several of them by name even if they aren’t on the digital team because, collectively, these technologies tend to touch almost every person in a modern organization in some way. Content management processes of a DXP Content management processes are a mix of automated and manual steps that transform, augment and assemble media from ideation to publication. These processes will vary widely from one organization to another, but they typically include things like selecting and editing images, writing and editing content, and updating and maintaining inventory data, like prices and product descriptions. Depending on the size and configuration of your digital team, content management processes can span across multiple teams, each providing their own expertise and applying their craft along the line from ideation to final publication. While these processes are typically powered by people, they will also often include automated steps leveraging the core technologies mentioned above. For example, a photographer may manually capture several images for an upcoming article. When the photographer uploads the images to the DAM, the images are automatically resized, tagged and optimized for their publishing context, and an automated message is sent to an editor letting them know the images are ready to be used. The digital experience context of a DXP The contextual domain of the DXP refers to where the assembled content is published. Contexts include websites and parts of websites, social media, mobile applications, the Internet of Things (IoT), extended reality (XR) and more. The publication context is one of the more complex components of any DXP because of the variety of contexts in which a piece of content can appear, the amounts and myriad formats of data insights available for each context, and the limited visibility into the minds of individuals who are the end consumers of DX, where the content, context and technologies all come together to provide some sensory experience. For example, one piece of content, like a blog or product entry, may appear in a mobile app, mobile website, desktop website, and digital display simultaneously, each with slightly different and nuanced requirements. Now that we’ve defined the space we’ll be exploring, we’re ready to begin building our scalable DXP. Most companies already have a DXP, so this process focuses on evolving your existing DXP to make it more scalable. The same principles apply to building a scalable DXP for a brand-new organization, but some steps you will need to come back to once you have your team in place. In general, it’s a good idea to come back to this process periodically because even subtle systems or structural changes can unlock new — or hinder existing — scalability over time. The 5 principles of building a DXP 1. Define your content and its components Taking a content inventory is the first step in implementing a scalable DXP. Your end-to-end DXP is a pathway for content to come together and be presented for your audience to experience, and ignoring the realities of the individual pieces that make up your content or that are needed to make it successful will ultimately inhibit scale. Think of content as anything you want your audience to encounter independent of the context in which they will experience it. Start by listing out each type of content, such as static pages, blog entries, product pages, etc. Then, list out the components that make up each of those types of content. Here, you want to capture details that show how the media is assembled for the end user. For instance, if a blog entry has a hero image, body text, excerpt, author and other metadata, document it. Likewise, if a product page includes five photos, a video, a 3D walkthrough, a price, a SKU and a call to action button, note these details, too. If your organization has a lot of existing content with a lot of variation, which is often true of large and growing companies, then you may want to consider creating one version of your inventory document reflecting your current content and dependencies and another version reflecting a more ideal and streamlined state. Similarly, if your business maintains hundreds of websites, you may only want to focus on one specific content segment in your organization, like your corporate newsroom or product catalog. A good rule of thumb is to try to keep your content inventory documentation simple and clear. At this step, you don’t need to list things like social media posts if those posts would just be redistributing content you originally published elsewhere, like on your brand website. The purpose of this step is to assess the breadth of your content and the components that comprise it, and to create an anchor for your team as you work toward a shared understanding of context and process. 2. Define your contexts Now that you have an idea of the content your team will be publishing, it’s time to document the contexts in which it will appear. In this exercise, start by writing down everywhere your content may appear to your audience. This document will likely include publishing destinations like the web, mobile apps, digital signage, social media, ads, mailing lists, voice UI, podcasts, etc., and it may also include subcontexts if there are important distinctions that affect content production for any given context, such as differently sized mobile devices, accessibility tools, and the variety of social media experiences. Contexts can become overwhelming very quickly; they include how content is presented through any device and how and when individuals interact with it, like in the morning or while driving. Because of this reality, the goal of this step is not to exhaustively list every possible context you can think of. Instead, focus on the contexts you can directly control that require significant differences in content assembly. For example, it might make sense for your list to include individual contexts for Twitter and Facebook because you actively craft different and unique content for each platform. But it may not be important for you to list iOS and Android as different contexts for your mobile website if the same technologies and content power both experiences. Referencing your content inventory, note which content appears in which contexts. While it’s common that most content appears in some fashion across each context, that’s not always the case. A voice UI app may read a blog post to your users, but the context doesn’t allow for images. Similarly, you may post blog entries that feature products to your social media accounts but opt not to post actual product page content on its own. The important insight to gather at this phase is the variety of contexts in which your content appears. This is important because content needs to be optimized for its context. For instance, the same blog hero image may appear across multiple contexts, but it may require different sizes when presented in each context to provide the best experience. It is a fundamental necessity to understand the content moving through your DXP to this level of detail. By having a firm grasp on your content’s components and the variety of contexts in which your users experience that content, you will be well equipped to design efficient systems and processes to create and publish that content. 3. Walk a mile Human-Centered Design (HCD or “design thinking”) is a powerful philosophy and rich set of tools that can empower any digital or technology team. One such tool is called a “walk-a-mile immersion”, which is the simple process of walking a mile in someone else’s shoes. Envision an assembly line where every step contributes some value to the end result of your content being published in a variety of contexts. The assembly line has stations where certain processes are performed by your team as components are created, put together, and modified before final delivery. In this step, you talk to each team involved in creating, editing and managing each content component. You get to know the systems in use, the scope of their functionality, and how the individuals on your team use the tools. If you are creating a new DXP or building a new team, then envisioning and jotting down hypothetical teams and content handoffs can work just as well. The goal of this step is to document each of the key steps and tools used along the path of creating your content, from ideation to publication. For example, if you maintain an inventory database, a DAM, a CMS, a CRM — or if you use desktop tools or a monolithic system — document all of them along with the nature of the work and effort involved in completing each step to produce your content. If ideation starts on a whiteboard and your content is published in five different places, document the steps, systems and effort required from the beginning to the end. At the conclusion of this step, you should have a clear understanding of your content and its components, the many and varied places your content appears, and the processes and systems your teams leverage to create, edit and publish content. 4. Analyze your assembly line By now, you’ve documented your content and contexts and have a map of the systems and processes required to take your content from ideation to publication. In this step, we analyze the content assembly line to highlight steps with high effort and low added value to set the stage for scalability. Start by looking for duplicative effort and content. For example, if your team has to create multiple different sizes of an image to publish in each of your contexts, or if your team has to perform manual, repetitive tasks that add low value and require significant effort, then these are opportunities for improvement. Look for how upstream ingredients, like product pricing and inventory systems, feed into your CMS and are married to descriptions, images, reviews and more. In legacy DXPs, many of these steps and processes can occur in one or just a few systems, but modern DXPs will typically have various systems, allowing for specialized focus by team members at discrete touch points along the content assembly line. Identify steps and processes where teams typically report being blocked by other teams. Any team or process blocked by another team or a previous step in the assembly line often indicates that optimization is needed upstream. If the content publishers in the final step of your publishing process are always waiting or having multiple conversations for images to be resized, for instance, this step of the process is a potential opportunity for improvement. Once you highlight areas with high effort, or “friction”, shift your focus to steps and processes that are efficient. For example, if you have a backlog of ideas that are waiting to be realized into articles or a backlog of products in need of descriptions, these surpluses likely indicate high efficiencies at these steps, which means other steps and processes could potentially improve to meet these efficiencies. At the conclusion of this step, you should have a clear picture of the end-to-end assembly line for creating and publishing your digital content, including all elements, assets, texts, metadata and other media coming together for final publication in each given context. You should clearly see each individual system used for each step in the assembly line, as well as every human process and general level of effort required along the way for a piece of content to be published. For e-commerce DX, this might mean understanding the processes in the back-of-house where pricing and inventory levels are kept up to date, combining in a subsequent step to add ancillary product metadata and media, being checked in a following step for accuracy and legal compliance, and finally being deployed to a live site, where it is cached on a CDN for low latency access. For a media organization, your assembly line may instead start with ideation in a Trello board, followed by an outline, and then a draft, and finally combined with image assets and published in a CMS that feeds into a newsreader app. The number of potential combinations of steps in creating an assembly line is virtually limitless, and at this time there is no single right way to structure these systems and processes. Though, as you may now be able to see in your assembly line, the number of wrong ways to do it is also myriad. 5. Strategies for scale Honing in on your digital experience assembly line and locating areas for improvement is enlightening, but without instituting real and intentional change, the friction remains. Now that we know where lie the strengths and weaknesses in our existing processes, how do we prioritize and implement changes that scale? If you’ve successfully completed each previous step, you should be able to readily identify two or three places in your assembly line that clearly stand out as higher effort or higher cost of input than other steps in your publishing workflow. In some cases, friction is expected, such as in the actual writing of articles or sending teams out in the field to gather photos or raw audio that must be edited by hand. In other cases, you may identify a step in the process that always seems to be blocked, such as a publishing team waiting on transcripts, translations, file format changes, image resizes, SEO metadata, and so on. Begin by prioritizing repetitive tasks. Any high volume of repetitions performed by a human often indicates that there is a more optimal process available. Examine the systems used at this step and determine if they provide the most up-to-date tools to perform these operations. For instance, many DAM and CMS solutions automatically resize images and store them in multiple formats optimized for various contexts. There are also very good tools that automatically transcribe audio and translate text into almost any language, which could significantly reduce these high-touch steps in your assembly line. Optimizing your assembly line for scale will typically involve a combination of reorganizing processes and workflows to improve the pace of handoffs from one step to the next, along with updates to the core technologies your team uses to realize your digital experience. Composable DXPs are on the rise In recent years, there has been a trend toward composability, wherein digital teams are looking deeper into their publishing workflows in order to combine the best set of tools for each step of the process. Composing a DXP is the opposite of purchasing one single off-the-shelf system. When you adopt a composable approach, you accept the reality that your business needs are unique, and it’s unrealistic to expect one or two products alone to offer everything your team needs exactly how you need it, given the variety of content and contexts your digital experience can take on. The most essential need for the systems that make up your DXP is interoperability, which is often referred to as “API-first”. Application Program Interfaces (APIs) allow systems to talk to one another and share information in a safe and secure manner. For your business, this unlocks the possibility of automating hand-offs and removing blocks where content components are manually delivered to the next team for assembly. Webhooks and automation tools leverage APIs and are extremely handy to let you remove rote human-powered processes and exchange them for more efficient machine-driven processes. Headless CMS is another popular solution, which focuses the content management in a single-purpose powerful solution designed for managing and shipping your content to virtually any context without needing to make any changes to your core systems — you simply deploy a new app, website or other technology that safely consumes content via your APIs. Where you find one single product doing most of the work in your assembly line, chances are that there is high friction between it and any adjoining steps in your publishing workflow. These systems also sometimes lead to siloed teams and ivory tower cultural friction between those with access to the monolith and those without access. Benefits of composable solutions By replacing a monolith with a multi-product platform with focused independent interconnected tools or a variety of API-connected solutions that focus on doing one or just a few things extremely efficiently, you hedge against siloing and begin to move in the direction of more streamlined processes. Moreover, many composable solutions are extendable, meaning that you can integrate them with other systems in a few clicks or lines of code. And if one solution becomes too costly or fails to unlock the efficiencies you are looking to gain, then it can be relatively easily replaced without the need for a wholesale migration or hugely disruptive technology change. What’s next? Unlock the scale of your DXP When you complete this step, you ought to finally have the complete picture of your end-to-end digital assembly line, along with each system, team and process that must work in concert to create and deliver your digital content across your chosen contexts. From this vantage point, you can easily identify where scale is blocked and where it is already well established, as well as which areas stand out as the highest priority to optimize first. You will be ready to begin taking action to unlock the scale of your DXP. In part three, we will cover the only question left to answer: Why should you scale? Stay tuned! To read part one, click here.
Busting 4 myths about composable architectures
Gartner coined the term composable commerce in 2020, and in three years, this tech architecture has become widely popular for its numerous benefits. While composability is the future of business digitization, many executives and senior business leaders in the B2B arena still view composability with skepticism and reluctance. Certainly, while transitioning to a composable architecture from the traditional monoliths & on-premises systems is the future, worries regarding complexity, cost, resources and time are impeding the shift. Besides, some misconceptions about composability are still restricting major industry players from switching.To expedite the much-required change in process, I will attempt to bust four of the common myths associated with composable structure in this article. Myth 1: Headless is not composableAre terms like modular architecture, curated commerce suite and microservices architecture synonyms of composable? Yes. Is headless and composable the same? No. Simply put, headless is one of the many elements that make composable.Headless refers to tech stacks where the front end and back end are decoupled and function independently. Backend structures like a content management system (CMS) or a customer data platform (CDP) are integrated into numerous API frontends. Composable structuring is a step forward and combines multiple modular structures for different functions operating within an open ecosystem. Myth 2: Developing omnichannel experience is challenging with composableNot quite. Consider this: How does Netflix maintain continuity as you switch between devices while watching a show? Two words: Composable Architecture According to a Salesforce report, seventy-six percent of customers look forward to consistent platform interaction. So, no wonder Netflix, with its quality content and experience consistency, is the binge-watch platform of choice for many. As companies shift from a "multi-channel" approach to an omnichannel strategy, composable architecture allows businesses to interlink their diverse presence across platforms seamlessly while ensuring agility and customizability for customers. Myth 3: Implementing a composable architecture is expensiveThe cost of adopting composable commerce depends on the business complexity level. It's not uncommon for composability to lower long-term operational costs by reducing the frequent need for upgrades and development. For instance, Elastic, a popular data analytics company reduced their operational cost by 78% after adopting Contenstack’s composable solution. Going composable reduces the maintenance and operational running costs significantly, impacting the total cost of ownership. The resources can thus be routed to enhance innovation and development. Myth 4: Going composable requires only technical skillsGoing Composable extends beyond technical prowess; it's about developing a composable mindset –a pivotal requirement in delivering the desired customer experience through a multi-component approach. The teams must understand customer needs and then select MACH-compliant composables that seamlessly integrate to address those needs. Simply put- composables create a customer-first culture, preparing teams to use the best of technology to solve customer problems. However, this doesn't sideline technical proficiency in the composable journey; upskilling the team to adopt and apply these composables adeptly is just as essential. Further, companies can freely enhance the skills of their tech teams as required, taking shorter steps toward their digital maturity and iterating changes along the way.Composable architecture powers technological advancementsThough composable brings multi-fold benefits for businesses, it may not be the ideal solution for every organization. While some brands may benefit from adopting a 360-degree commerce platform, other companies might require a customized structure.To make the most out of the migration to composability, companies must identify the technological pain points that are preventing them from achieving their future goals. This necessitates proactive engagement from leadership in identifying areas with sluggish technological advancement.
How content modeling powers creative teams and unburdens your dev team
As software engineers working in marketing, you're constantly seeking ways to easily deliver fresh, engaging content. One solution to this challenge is leveraging composable technology and a headless CMS, which can improve content modeling and significantly reduce repetitive tasks. In this post, we'll explore content modeling, how it works, and its benefits for your development team.What is content modeling?Content modeling is the process of defining the structure of content types and their relationships within a content management system (CMS). By organizing content types, properties and relationships, developers can create reusable templates to streamline the creation, management and delivery of content.A headless CMS plays a pivotal role in content modeling, as it decouples content delivery from presentation, allowing for more flexibility and scalability. In concert with a MACH architecture and composable technology, a headless CMS empowers developers and creative teams to build engaging content rapidly.How content modeling worksContent modeling follows a few key steps:Define content types: Identify the various types of content your organization creates. These can include blog posts, landing pages, product descriptions, etc.Specify properties for each content type: Break down each content type into attributes (e.g., title, author, image, etc.) and define the data types associated with them.Establish relationships: Map out relationships between different content types and properties, enabling content reuse through global components and streamlining the content creation process.Create templates: Use the content models to build reusable templates within the CMS. These templates help maintain consistency and simplify the content creation process for your team.Integrate with front-end technologies: One of the key benefits of content modeling with a composable tech stack is the flexibility to choose front-end technology that works best for your organization.Benefits of content modelingThere are plenty of reasons why you should consider content modeling for your development team:Efficiency: Developers and creative teams can quickly generate and manage content by using predefined templates and structures, drastically reducing time spent on repetitive tasks and reducing human error.Scalability: The MACH architecture enables seamless scalability, so teams can easily adapt to changing circumstances or expand their content needs.Flexibility: Headless CMS allows for more freedom in the choice of front-end technologies, ensuring developers can create omnichannel content experiences.Consistency: Predefined content models help maintain a consistent look, feel and structure for all content, reinforcing brand image and identity.Collaboration: Content modeling bridges the gap between developers and creative teams, fostering better communication, understanding and collaboration in the content creation process.Embracing content modeling can unburden your dev team and enable seamless content creation across all channels, keeping you ahead of the competition. By integrating a headless CMS, MACH architecture and composable technology, your team can deliver engaging, personalized and visually appealing content experiences, fueling your growth and innovation.
The impact of composable commerce on peak traffic moments: Black Friday and beyond
Summer has come and gone, and soon we enter the season retailers plan for all year long. It starts with back-to-school shopping and Labor Day sales and then snowballs into pre-holiday deals, Amazon specials, Black Friday, Cyber Monday, Giving Tuesday … oh my! Who can keep up? It’s no wonder e-commerce businesses are investing in technology to ensure their sites don’t crash in the middle of these high-traffic periods. To put the opportunity into perspective, technology provider Salesforce Inc. reported U.S. Black Friday online retail sales reached $17.2 billion.The patterns of "holiday shopping" have undergone a significant transformation thanks to e-commerce. This shift not only elongates the duration and timeframes of shopping activities but stretches and blurs the conventional notion of seasonal patterns in "holiday" shopping.Back when consumers set their alarm clocks to wake up before the sun and tackle the good sales, brands could focus on revenue goals alone. Now that shoppers are more likely to set their alarms and open their computers, still in their pajamas with coffee in hand, businesses are required to account for every aspect of the customer journey — from discovery to conversion. In order to cater to today’s pajama-clad Black Friday shopper, companies need to consider the complete e-commerce experience: from page load times, the possibility of site crashes, the reviews, resources that help consumers make smart decisions and, lastly, a smooth checkout experience with options like curb-side pickup or easy financing. So how can businesses stay ahead of their competition and build an e-commerce engine to deliver on shopper expectations without disruptions and technical snafus? The answer is composable commerce. In this article, we’ll guide you through how a composable DXP (digital experience platform) powers personalized omnichannel content, and share how to leverage these tools to supercharge your e-commerce performance. For the purpose of this article, we’ll focus on Black Friday success, however, a composable commerce engine is the key to transforming the online shopper experience of Black Friday and beyond.The Expense of scalability challengesGiven that website performance leaves a tangible imprint on both SEO rankings and conversion rates, brands are compelled to accelerate their efforts in delivering swift, mobile-centric and seamlessly integrated omnichannel experiences. While the holiday season historically ushers in a surge of online shopping, the realm of high-volume digital transactions extends throughout the year, encompassing far more than just Black Friday. This underscores the necessity for brands to remain equipped to tackle unforeseen spikes in demand at any given moment.The bottom line is that companies need to be ready for unexpected surges in shoppers anytime. Think about it: how well a website works impacts both how easily people find it on search engines and how likely they are to buy something. Brands need to step up their game by making sure their websites are super fast, work well on smartphones, and offer a seamless shopping experience across different channels. Sure, we all know the holidays mean a shopping frenzy online, but really, people are buying stuff online all year round, not just on Black Friday. The good news is there's a straightforward way to tackle these hurdles: using modern e-commerce solutions that team up with big names like Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure, along with an endless ecosystem of partners to help scale your e-commerce operation into a fine-tuned machine. With more computing power, companies have their best sales days ahead. Marketing technology makes all the differenceIn today's digital world, the potential of e-commerce is vast, especially when it comes to peak-season sales. One of the key technological advancements in the retail industry is the ability to leverage a headless content management system (CMS) and a composable DXP to streamline and personalize their customers' online shopping experiences.What is composable commerce?Composable commerce refers to the process of using modular, API-driven and interoperable components to design, build and manage your e-commerce store. This approach enables businesses to create a seamless and interconnected shopping experience by integrating various components (such as inventory management, payment gateways, and marketing tools) with their existing e-commerce platform.How composable commerce helps retailers drive sales during peak trafficDuring events like Black Friday, a substantial influx of traffic can strain your e-commerce infrastructure, resulting in reduced performance or even system crashes. Composable commerce can mitigate this risk by enabling flexible and scalable solutions. Here's how:Adaptability: Composable commerce components can be easily added, removed, or modified, allowing you to scale and adapt your e-commerce store to fluctuating traffic and customer demands.Reduced latency: With API-driven composable commerce solutions, retailers can optimize their loading times, ensure faster transactions and maintain a seamless shopping experience even at peak traffic hours.Enhanced user experience: Composable commerce enables businesses to harness the power of personalized content, impressing customers with relevant recommendations, promotions and targeted messaging.Lastly, one of the main advantages of composable commerce is its ability to manage high traffic volumes during peak sales events like Black Friday. This is achieved by distributing the load across multiple servers, enabling your e-commerce platform to become highly scalable and resilient.How a composable DXP powers personalized omnichannel contentA composable DXP is designed to integrate with various marketing tools and channels, amplifying your brand's presence across multiple touchpoints. With a composable DXP, you can:Deliver personalized content: With headless CMS integration, retailers can funnel targeted content to different customer groups based on their preferences, browsing habits and purchase history.Enable omnichannel content: By integrating with POS systems, mobile apps, social media and more, a composable DXP helps shrink the gap between online and offline shopping experiences.Improve conversion rates: By providing a seamless shopping experience, retailers can reduce cart abandonment rates and boost conversions during Black Friday sales.By integrating a Headless CMS with a composable DXP, marketers can craft unique, dynamic content and seamlessly distribute it across multiple channels, such as web, mobile and social media.This new infrastructure allows for a quicker and more efficient response to customer needs, ensuring a consistent and engaging user experience throughout the customer journey.Supercharge marketing agility and flexibility with composable commerceIn a world where consumers have their credit card numbers programmed into their phones for one-click transactions, every factor of the shopper experience matters. As industries face increasing competition, the role of composable commerce in fueling the success of Black Friday sales and other critical e-commerce moments cannot be underestimated. By harnessing the power of modern marketing technologies, such as a headless CMS and composable DXP, businesses can enhance their customers' experiences, ensuring Black Friday success and winning over loyal customers for the next shopping season. Now is the time to supercharge your marketing agility and harness the power of personalized omnichannel content to drive success across your e-commerce operations. Stay ahead of the curve and transform the way you engage your customers. After all, any day could deliver a Black Friday-like traffic spike. Prepare your business for the unexpected with composable commerce to win over and retain repeat customers and scale your operations.
How a Composable DXP drives experimentation, innovation and digital transformation
Today's era of relentless technological evolution is challenging companies to break free from the cookie-cutter molds of monolithic solutions and embrace technologies that harmonize their digital strategy with unrivaled agility.To keep pace with customer needs, businesses are no longer playing it safe but instead embracing experimentation and innovation to forge ahead in the race of digital transformation.Enter composable DXPs. A composable digital experience platform (DXP) can be the game-changer your marketing and creative content teams have been waiting for. As businesses strive to provide customers with personalized digital experiences across all channels, the need for a robust, scalable and adaptable technology stack becomes paramount.In this article, we'll explore what a composable DXP is, how it can revolutionize your approach to content and digital experiences, and the benefits it offers your business.What is a Composable DXPA composable DXP is a modern approach to building digital experiences. With a composable architecture, businesses can create, manage and deliver digital experiences across various channels and platforms by leveraging a range of interoperable, modular tools. The fundamental components of a composable DXP are:Headless CMS: A content management system (CMS) that allows content creation, easy updating, and management separately from the front-end layer your customers see.Composable technology: Imagine being able to build your content strategy from a set of building blocks that can be easily configured and reconfigured to work best for you. Composable technology enables businesses to use modular and lightweight components to build tailored digital solutions quickly.Composable architecture: A flexible and adaptable framework that supports the rapid integration of business-critical applications and tools, empowering teams to build better customer experiences.How to leverage a DXP for better contentWith an expansive catalog of configurations, applications, and diverse components, a composable DXP empowers marketing and creative teams to experiment with various combinations to achieve the desired results. This capability helps foster innovation and allows teams to respond quickly to changing customer needs. Here are five ways a composable DXP can drive better content:Personalized digital experiences: Leverage customer data, behavior analysis, and customer journey mapping to deliver highly-personalized, relevant experiences across all your digital channels.Omnichannel: Enable seamless content delivery and interactions across every device and touchpoint you rely on to reach your customers.Experimentation: Empower your teams to innovate and experiment with different tools, solutions, and content strategies, all from a single environment.Collaboration: Streamline collaboration between departments, teams, and individuals by using a centralized platform that fosters efficient workflows and automates manual tasks, enabling your teams to create faster.Scalability: Leverage the scalability of the DXP to quickly adapt to market changes, drive growth, and maintain your competitive edge.Benefits of a Composable DXPBeyond producing better content and creating more space for innovation, a Composable DXP offers businesses the digital tools to create meaningful customer experiences. Companies that migrate away from their rigid technologies and uplevel their digital capabilities have a full toolbelt for swiftly responding to market demands, improving customer satisfaction, increasing operational efficiency and maintaining a competitive edge in the market. How, you might ask?1. Speed-to-marketComposable DXPs enable businesses to respond quickly to changing market dynamics, customer needs, and technology advancements. By adopting a composable architecture, you can minimize time spent on complex integrations and cumbersome traditional CMS systems. As a result, your teams can build and launch new digital experiences much faster.2. FlexibilityA composable DXP provides the foundation for a flexible tech stack that can continuously evolve and adapt, as your business evolves. Businesses can choose best-of-breed technologies that align with their unique requirements, allowing them to build, experiment, and adjust their strategies in real time.3. Cost-efficiencyGone are the days of being locked into vendor agreements and limiting technologies. Businesses can select the tools they need according to budget and requirements. This facilitates better resource allocation, helping organizations operate in a leaner, more efficient manner.4. Innovation and experimentationA composable DXP fosters a culture of innovation by empowering marketing and creative teams to experiment and iterate. This leads to accelerated digital transformation and triggers an innovation domino effect across the organization.Grow faster, scale better, experience more ROIA composable DXP can be a crucial driver of experimentation, innovation and digital transformation for businesses. By leveraging a headless CMS and composable architecture, businesses can unlock the true potential of their digital ecosystem, experience greater ROI from increased customer loyalty and, ultimately, stay ahead of the curve by delivering exceptional digital experiences that drive growth and success.
Building a scalable DXP - Part 1
Scale is one of the most common and fundamental problems digital teams have to confront in order to grow their businesses. But more than just a key to unlocking growth, how a team thinks about scale can affect costs, ongoing resource capacity, feature roadmaps, and even an organization’s overall pace of innovation. In the universe of digital experience (DX), which spans all the way from the devices at the frontier of your audience’s senses all the way to the cloud and hardware that powers your company’s back-of-house operations, scale applies in some way to nearly every facet between these two ends. Understanding how the systems, people and processes that make up this end-to-end DX assembly line fit together and affect each other is key to unlocking that scale. This article aims to explain how to scale your digital experience platform (DXP). In it, we will discuss the meaning of scale, how to approach scale within your organization, and why it’s important. What exactly does it mean to scale? Simply put, scale is the relationship between the inputs and outputs of a given system. When people refer to scaling a business, they are typically talking about increasing outputs, like sales and revenue, while holding constant or decreasing inputs, like costs and materials. In an engineering-oriented team, scale often refers to hardware and software, such as the ability to flex or expand capacity to process more operations. If you work on a content or marketing team, scale usually refers to growing your audience, increasing engagement, and publishing more and better content. On the business and leadership teams, scale usually means increasing revenue. But these definitions of scale are oversimplified because they focus only on the outputs of these systems while ignoring the inputs. Or to put it another way, when we are talking only about increasing the outputs of a system, we’re talking about growth. When we talk about increasing outputs relative to the inputs, we are talking about scale. A “scalable” case study Consider a digital agency as a hypothetical case study. The agency builds highly engaging promotional websites, and its revenue is directly tied to the number of websites it can implement for its customers. Let’s assume the agency is high touch and that each website takes a total of 1,000 hours to successfully design, build and launch. Let’s also assume that the agency employs 10 people, for a total of 20,000 available hours per year (ignoring PTO) and enough resources and the proper staffing configuration to successfully sell and deploy a maximum of 20 new sites per year. A blunt approach to scaling this business model would be to demand more than 20 sites out of the talent. In this approach, leadership sees the staff as the enemies of scale and demands more output from them in the form of working faster and staying late to meet aggressive goals. Indeed many companies attempt this strategy at the cost of talent attrition, sloppy work, constant training of new employees, missed deadlines and lost customers. Launching just two additional sites per year would require every employee to work an average of about one extra half-day every week of the year, leaving scant time for family as well as the occasional urgent customer support request. Another approach is hiring additional talent and slowly scaling up output while demand catches up to the newly increased capacity. Although this approach is common, it comes with the risk of increasing investment before increasing revenue, and when applied responsibly it can take some time to pay off. Leaders who choose this tactic will hire, say, two more staff with the aim of selling and launching about four additional sites per year. While this approach is intuitive, once the full cost of two FTEs, the opportunity costs of training them, and the revenue from four additional sites are factored into the balance sheet, it’s easy to see that this approach could be slow to take off and perhaps actually decrease the agency’s profit margin over time if it doesn’t go well. Now consider a third approach, where leadership recommends that each team looks for opportunities to repurpose generic work developed for other customers in order to reduce the number of hours required to implement new websites. Over the course of building the next few sites, the teams are able to develop reusable components of their work, for example, in the form of code and design libraries for commonly requested solutions, which in turn results in an average reduction of 200 hours across all website deliverables. This means that the agency can now produce 20 sites of the same or better quality in only 16,000 hours, which increases output capacity to 25 websites in the same original 20,000 available hours without adding staff or increasing costs. Scale smarter, not harder While each of these three examples are strategies for how an agency might approach scaling up output, the third example is a clear frontrunner because it has the highest impact on increasing output while at the same time holding inputs relatively constant. The third approach is also the only example out of the three that can lead to economies of scale. Economies of scale describe the state of a relationship between an input, such as cost per unit, and an output, say, the number of units produced, where the cost per unit actually goes down as you create more units. This relationship between inputs and outputs is what people typically mean when they say they want to scale something. It is not just that they want outputs to grow, but that they want outputs to grow and the cost of inputs to stay flat or decrease at the same time. Although this case study centers around an agency and looks at three simplified approaches to scaling the overall business outputs, it’s useful to shed light on the fundamental concepts of scale before unpacking the specifics of scaling a DXP. Here we’ve highlighted two essential tenets that will benefit digital leaders as they work to scale nearly any system: There are many ways to approach a problem of scale, some sustainable and some unsustainable. Scaling on the backs of employees, for instance, is not a sustainable approach. There is nothing wrong with hustling to achieve a goal, but hustle alone lacks the strategic thinking that unlocks scale, which leads us to our second tenet. Effective and durable scaling centers around creativity and is founded upon understanding — not brute force. But don’t be discouraged if you feel you or your team lacks creativity or your processes are too complex for anyone to understand. As we will see in the following articles, there are some tried and true methods for creating the conditions for creativity to emerge, and if you apply them with your teams you will have a higher likelihood of successfully achieving scale, no matter what it is you wish to scale. What’s next? Now that we’ve established a baseline understanding of scale, in Part 2 we will set the agency example aside and explore specifically what it means to scale a DXP. Stay tuned!
Why MACH architecture matters
Have you been hearing about MACH lately? It’s currently one of the biggest buzzwords out there — and for good reason. The acronym has spread like wildfire throughout the digital world. Endorsed by analysts and IT experts; frowned upon by not-quite-as-tech-savvy business folks; initially belittled, now heavily embraced by the monoliths who are trying to MACH-wash their offerings and avoid extinction. But what exactly is MACH architecture? How does it compare to monolithic platforms? And where does composable fit into all of this? If you’ve been wondering lately, keep reading. You’re about to get the inside scoop. What is MACH architecture?MACH stands for Microservices, API-first, Cloud-native, and Headless. Let’s look at each individual term. Microservices: Microservices bring together loosely coupled, independently deployable small components or "services" to compose a more integrated application. They are exposed via well-defined APIs as the communication method between frontends and backends. They deliver faster responses, are more reliable, and can be deployed more frequently. API-first: Through APIs, best-of-breed components can be combined into a custom application built for specific business needs. Cloud-native: Being cloud-native in MACH architecture means leveraging cloud-based infrastructure and services, resulting in significant cost advantages by avoiding the high costs of maintaining on-premises infrastructure, such as hosting, site acceleration, security and uptime. Headless: Headless describes the decoupling of the front end from the back end. The front end can be anything customer-facing, from a web shop to social media to mobile apps. The backend is the layer where all the systems, processes and tools run to handle operations, including product information management, checkout and more.Headless vs composable vs MACHHeadless is all about decoupling the front end and the back end so they can operate independently and achieve higher flexibility and agility. Nowadays, you see many legacy platforms claiming to be headless when really all they offer is a few APIs. Don’t be fooled. If a monolithic, non-microservices-based architecture is lurking behind the scenes, you won’t be able to unlock the freedom that a true MACH architecture has to offer.Composable is yet another term that is being thrown around, many times used interchangeably with MACH. They are not the same though. Composable is a modular development approach and enables brands to “compose” unique customer experiences by plugging best-of-breed building blocks like cart, checkout and payments into their technology stack. Those components, though, are not required to be MACH-compliant.Assembling a composable architecture using MACH-compliant building blocks is the only way to truly embrace the power of composable technology. Essentially, composable takes a step beyond headless. It breaks down the entire platform into individual components that can be independently plugged in, customized and even replaced. That allows companies to integrate curated best-of-breed components to tailor their technology stack and, consequently, the customer experience. What are the benefits of MACH technology?MACH-based architecture provides the technical backbone to make businesses future-fit. It creates an environment in which every component is pluggable, scalable, replaceable and can be continuously improved through agile development to meet the ever-evolving business requirements.When combined, the technologies that provide the foundation of MACH architecture provide remarkable advantages:Flexibility: Decoupling of frontend and backend allows for more agile development and deployment.Scalability: Auto-scaling ensures seamless handling of traffic peaks with zero downtime. No more Black Friday outages!Speed: Allows for faster iteration and testing, and the cloud provides instant provisioning and deployment of resources.Lower costs: Reduces the need for costly and frequent investments in hardware, software and infrastructure.Resilience: Reduces the risk of application downtime; has built-in redundancy and failover mechanisms.If you want to go further, faster, a MACH architecture will get you there.MACH architecture vs. monolithsThe time of the monolithic giants — think the likes of SAP, Oracle and Salesforce — is coming to an end. No monolithic platform can deliver the same speed, functionality and performance that a MACH architecture can deliver. What may seem like a blessing when you sign on with a monolith (you only buy once, with one contract and one point of contact) quickly becomes a curse if you want anything but the standard procedure. Thinking about an innovative, unique customer experience? You’ll need to beg the monolith to create it for you, and chances are slim they will unless you’re the biggest customer in their portfolio. With a MACH architecture, you are in the driver’s seat. You’ve got a brilliant idea for a thrilling new customer experience? Plug and play the best-of-breed solutions and watch your business thrive. With a monolith? Wait until the trend has passed to even get a response to your request. Is your business ready for MACH?Now that I’ve gotten you curious about the whole MACH thing, how do you know if MACH is right for your business? Start with an assessment of your current systems, processes and goals. Then, check the statements below. If you agree with any or all of them, it is time to make a move. Your current system is holding you back because it is too inflexible and slow to move at the speed necessary to keep up with shifting customer expectations and industry trends.You're looking to decrease TCO and increase ROI as you are currently paying for resources you don't need.You want to improve customer experiences, but you are struggling to provide cohesive and personalized omnichannel experiences.You want to stay ahead of the competition by staying agile and responsive to market demands, but you're finding you can't keep up with your competitors.The bottom lineIn today’s uncertain market conditions, the only constant is change. Moving to a MACH architecture will not only make your business more agile and adaptable, it also reduces the total cost of ownership (TCO) often associated with outdated pricing and licensing models employed by the monoliths.A modern tech stack is key to making your business future fit. Make the move from monolith to MACH. Tailor your tech stack to your individual business needs and create that unique customer experience that will put you ahead of your competition — time and again.
Headless commerce vs. composable: What you need to know
The online world is constantly evolving, so companies must change how they work and develop new ideas to meet customers' changing needs. The e-commerce sector has witnessed the rise of two unique models: headless commerce and composable commerce. While they might appear similar at the outset, a deeper examination reveals critical distinctions. In this article, we'll demystify the two approaches, spotlight their respective pros and cons. And provide insights for organizations pondering a transition to a composable architecture. How headless commerce began In the early days of online shopping, businesses had two ways to sell their products: physical stores and online platforms. But as technology advanced, many companies didn't keep up with the changes. This made it hard for them to stay up with what customers wanted and take advantage of new trends. The problem was that their technology wasn't flexible enough to adapt to new ideas. To serve customers better, stores began separating their online behind-the-scenes system from what the public sees on their websites. They did this by using APIs to access the back end, which made their operations more flexible. Headless commerce is a way for brands to keep their complicated commerce systems while making the front end more flexible to changes in the market. Composable architecture means that each part of the system works independently and can be customized to fit a brand's specific needs. This gives businesses the power to choose which parts of their digital services to use to meet their unique business requirements best. Examining headless commerce architecture Headless is a new way of handling e-commerce that separates the parts that users see (the interface) from the parts that do the work behind the scenes (data, operations, applications). Most e-commerce systems combine these two parts, making it hard to keep up with the constantly changing digital market. Headless, by contrast, allows the front- and back-end systems to function independently. Benefits of headless architecture Adopting a headless system introduces several advantages: It delivers a flexible and customizable front end. With the visual layer decoupled, developers are no longer tied to the constraints of the back end, allowing for the creation of custom user experiences. It enables seamless integration with other systems. The back end operates independently, communicating simultaneously with multiple front ends. This allows businesses to provide a consistent omnichannel experience across various platforms like websites, mobile apps, smartwatches, and IoT devices. For instance, should a brand face difficulties in producing content for new products due to the constraints of its content model, the headless commerce system allows the integration of a different content management system with adjustable content models. This flexibility ensures a smoother operation by effectively mitigating the identified issue. It accelerates the speed of innovation. Changes to the front end won't impact the back end, and vice versa. This promotes quicker updates, experiments and iterations, all critical components in today's fast-paced digital landscape. Drawbacks of headless architecture While headless offers clear benefits, it also carries some drawbacks: This way of setting up a system can be challenging to handle. It needs someone with technical knowledge to take care of the different parts and keep them working. While the freedom to customize front-end interfaces is a benefit, it also means that businesses are responsible for designing and developing these interfaces, which can be time-consuming and costly. Depending on the chosen system, limited support or functionalities may be available. Understanding composable architecture Composable is an approach to building digital services that allows each component to exist independently. This includes things like managing product information, content and customer relationships. Businesses can choose which parts they need to create a custom digital platform. Advantages of composable architecture Composable e-commerce offers significant advantages. It provides extreme flexibility. Since all components are separate, they can be independently updated, replaced or reconfigured, enabling a truly agile e-commerce platform. This architecture allows for continuous optimization without fear of disrupting the entire system. Composable future-proofs your DXP stack by implementing task-oriented packaged business capabilities (PBCs), which are essential for faster time to market and better adoption of a digital experience. With the ability to add or replace components as needed, businesses can keep pace with technological advancements, customer demands or changes in business strategy. It promotes the best-of-breed approach. Businesses are no longer confined to the capabilities of a single vendor. They can select the best software for each component, maximizing functionality, efficiency and performance. Pivoting toward composable architecture: Points to ponder Embracing composable commerce vs. headless architecture is a significant decision you should not take lightly. Businesses should thoroughly analyze their current and future needs, evaluating whether the flexibility and adaptability of composable commerce align with their strategic goals. The appeal of composable architecture lies in its flexibility and potential for success. However, it's important to remember that just because something is possible doesn't mean it's a good idea. Composable architecture can be compared to Lego blocks, as it allows for the creation of many different structures. But the challenge lies in deciding what to build and how to make it happen. The challenge is twofold. First, there's the job of putting together all the components. Second, it's essential to ensure that each element chosen is not just a fun extra but helps create the desired digital experience is essential. It's crucial to tell the difference between the "must-have" and "nice-to-have" features. Focusing too much on the latter can take away your IT team's attention and resources from the essential functions. It's important to think about how much technical knowledge is needed. Composable gives you a lot of choices for customization. Still, it takes a skilled technical team to handle everything and ensure it works well. If you're thinking about using composable, you should ensure you have the right resources or get help from experts to make it easier. Additionally, companies must evaluate their current system's limitations. Are you finding it challenging to innovate due to a rigid, tightly coupled e-commerce platform? Does your business plan to expand into new channels or markets that your current platform cannot support? These pivotal questions can help determine if the transition to composable is warranted. When picking technology partners, it's crucial for organizations to choose carefully. The best partners will offer a variety of components that can be easily swapped out and will provide support and updates over time. The goal is to create an e-commerce platform that can grow and change as the business and customers do. Learn more Learn more about transitioning to composable in this episode of "Contentstack LIVE!" featuring Contentstack Vice President of Technical Solutions Pete Larsen. Schedule a free demo to see how Contentstack's composable digital experience platform can help your organization achieve its e-commerce goals.
The beauty of a composable digital experience platform: It can be whatever you need
Have you ever tried designing a website from a template? It can be challenging. First, there are so many options to scroll through (that all somehow look the same) your head will spin. When you do pick a template, you have to build it the way you want, meaning a lot of customization. When that doesn’t work — because inevitably, you always hit the end of what the template can offer — you have to puzzle your way through custom code. That can become a tangled web very quickly.Imagine that process for an established enterprise like Sephora or even a fast-growing start-up. Think about the manual process of integrating each tool needed for e-commerce or inventory management. You think you are “done” building, but wait — the market is evolving and you need to start selling on a new-ish platform like TikTok or BeReal.A traditional legacy CMS environment is tricky: Change one thing and you risk the entire machine stalling. The beauty of composable architecture is that your website can become whatever you want, whenever you need it — easily. Jurre van Ruth, digital strategy consultant at PostNL, came on our podcast, “People Changing Enterprises,” to discuss how the company took that concept to heart and made their composable DXP work for them. But to make it work for your company like PostNL did, we need to level-set definitions and expectations. There’s a lot of confusion in the market about composable architectures — like what is a “composable DXP” in the first place — that I want to clear up. What is a composable DXP?I like how van Ruth said it in the podcast: “We see [composable] as an ecosystem of technologies that aim to create and offer a consistent digital experience for all our customer segments across all digital touchpoints.” I specifically love the word "ecosystem" he uses. CMSWire describes a composable DXP as providing “integrated, consistent solutions that are modular and tailored to microservices and yet connect the gaps of digital experience. This is a unified and seamless approach that eliminates siloed user experiences and all-in-one solutions.”To further flesh out that picture, I often describe composable architecture as a Lego tower: Each block is a tech tool and they each function together to make up one, larger tower, aka the customer’s digital experience. However, unlike a sculpture — or legacy enterprise suites — you can more easily change the look and function of the entire tower by swapping out each block within. For example, if your next marketing goal is to target potential consumers with more personalized advertising and content, those tools are easier to plug into a composable environment than traditional suites. Creative teams get to pursue the digital experience platform of their dreams, and there is much less frustration, less custom code and fewer heavy integration requirements for IT to handle on the back end.Then where does headless — AKA a headless CMS like Contentstack — come in? It’s simply a cornerstone block in your Lego tower. For a marketing environment, the headless CMS acts as a foundation. Every tool — like e-commerce, automated translation, or SEO tools — can integrate into it to make content the central hub of your ecosystem.Moving beyond one-size-fits-allEvery enterprise is different, which means that the capabilities they need will also be different. However, when it comes to traditional legacy martech systems, it tends to be one-size-fits-all. The problem is that one size actually doesn’t fit all, and those environments are slow and difficult to change. It takes extreme customization via code, contacting multiple vendors for help, and a lot of inter-dependencies that aren’t always caught until something breaks. One of the best benefits of composable is that integration is much easier and more natural with APIs inherent to a composable environment. Like clicking a Lego into place, that tool is now part of the environment. For PostNL, they invested in tools for headless content and digital experience analytics, which were easily plugged into their composable environment.An e-commerce enterprise can integrate all the tools they require, whether it’s an online storefront platform, a product catalog with elements like descriptions or visual assets, or any personalization tools it might need. But, for example, a hospitality service will need a different set of tools, and they can have them inside a composable environment.Enterprises are no longer satisfied with a one-size-fits-all approach. The beauty of composable architectures is that, in a market that changes like the wind, organizations’ digital experiences can also evolve just as easily.
How to create a roadmap for digital marketing
Having a digital-first marketing strategy is a must for companies today. Customers expect an excellent experience every time they interact with you online. If your digital experience isn't up to par, your customers might go to a provider who's got their digital marketing game on point. If you want to excel in digital marketing, it’s crucial to have a clear marketing strategy. In this blog post, we'll discuss: How to plan for using digital-first marketing technologyHow to determine what your customers want and match your technology to meet their needsHow to set up your tech tools using a digital experience platform (DXP) Define your marketing technology strategyDefining a winning digital marketing strategy is more complex than just picking cool tech stuff. It's about purposefully building around tech tools that can help you better connect with your audience or customers, not just now but in the future. Remember, what works best might be different for everyone. Your strategy should be tailor-made, fitting perfectly to your unique business situation. This may take more time and effort, but it's ultimately worth it. To define your marketing technology strategy, begin by analyzing your customer’s needs and assessing your ability to meet those needs. {{nativeAd:10}}Analyze customer needsDetermine what the ideal customer experience looks like for your audience. Customer trends are constantly changing, as is the technology available to marketing teams. It's essential to look at consumer behavior and determine which digital marketing channels your customers rely on the most and how they prefer to be engaged. For instance, do they respond better to your marketing messages via text, social media posts, or email marketing? Honing in on which technology they leverage at each step of the buyer journey and where you lose them can reveal gaps you need to fill.Assess current capabilitiesThink about what technology you already have in place for marketing automation, web analytics, search engine optimization, content creation and management and other services. Then determine what technology you need to add now and potentially later. Evaluate your people to decide whether or not they have the right mindset and skill sets for any new technology you are considering. If not, what training will they require to get up to speed? Or will you need to hire new staff with expertise in the technology? Be sure to consider your leadership and organizational structure. Will leadership grasp the necessity of transitioning to the new digital-first marketing approach? If not, you must prove to them the investment will pay off.Understanding the needs of your stakeholdersWhen planning to use digital-first marketing technology, you need to think about what everyone involved needs. This includes the people who work in your business, the tech folks who make everything run smoothly, and your customers. Internal business usersYour internal business users are often the people who interact directly with your digital marketing tools. They could be in your marketing department, sales team or customer service. You need to find out what problems they're having and what tools they need to do their jobs better. Try having regular chats, sending out surveys or running workshops to find out. This can help you spot what's missing in your current tech tools and what you need to add or change. DevelopersYour developers are the ones who implement and maintain your digital marketing technology. Hence, it's crucial to consider their needs and feedback. Finding out what they need and listening to their ideas is essential. They need tools that work well, are flexible and they can integrate easily. Talking to them can give you valuable insights about which technology to pick and how to keep everything running smoothly.End-user customersFinally, your end-user customers are the most critical stakeholder. After all, your digital marketing strategy's whole point is to improve their experience. You need to understand what they like and don't like and how they behave. You can do this by looking at data, listening to their feedback, sending surveys and testing how they use your service. Maybe they love easy-to-use websites, personalized content, or quick customer service. Once you know, you can ensure your marketing technology delivers what they value most.Creating a successful digital-first marketing roadmap is an inclusive process. It involves considering the needs of all stakeholders, ensuring they're equipped with the right tools, and fostering an environment that embraces continuous improvement and adaptation. Focusing on these critical aspects ensures your digital marketing strategy is robust, versatile and customer-centric.Align technology capabilitiesOnce you better understand your current technology capabilities and customer needs, it’s time to identify any gaps between the two. For instance, if your buyers are young and make most of their online purchases after seeing a Facebook ad, it may not make sense to inundate them with marketing emails. Instead, devote more technology and resources to delivering relevant social media content and ads.The overarching goal is to deliver quality customer experiences that pay off in the end, whether that means a potential buyer converts by making a purchase or an existing customer renews their subscription to your service.One of the biggest challenges of creating an effective digital marketing strategy is ensuring that it’s future-proof. No one knows what the future holds, and technology changes rapidly. That’s why composable DXPs are at the forefront of most successful digital marketing strategies today.Matching your tech to your strategyIt's important to ensure your marketing tech tools match your digital marketing plan. They need to be able to support the excellent online experience you want to give your customers.Imagine your tech tools are like building blocks. Each block needs to fit together perfectly to build the thing you want. In the same way, your tech tools need to work together to create your digital marketing strategy. This is where composable architecture comes in.Composable architecture is like a set of Lego blocks. You can mix and match different pieces as you need, adding or removing blocks to fit your unique situation. This flexibility makes creating the perfect tech stack for your business easier. It allows you to pick and choose the tools that best fit your strategy and change things as your needs change.So, whether it's email marketing, social media, customer relationship management, or data analysis, make sure your tech tools are up to the task. Remember, the goal is to make the digital experience awesome for your customers. The right tech tools, put together in the right way, can help you do just that.Making your digital plan happenSo, you've made your digital marketing plan. Now it's time to put it into action. Start by breaking your plan into smaller tasks. Then, set a timeline to decide when each task needs to be done. Be realistic — you want to get things done, but not so fast that you make mistakes. Next, decide who will do each task. Make sure everyone knows their jobs and deadlines. This will help everything go smoothly and ensure you remember everything. By planning your tasks, time, and teamwork, you'll turn your digital marketing plan from a dream into reality. Learn moreSchedule a free demo to see how Contentstack's composable digital experience platform and headless CMS can help make your digital marketing plan a winner.
How to create a 5-star content strategy: Tips from Juliette Olah of Booking.com
When it comes to content strategy, Juliette Olah knows that a key part of reaching a vision is planning a smooth journey to get there. As senior manager, Editorial at Booking.com, she skillfully blends the needs of customers, technologies and creative teams to define the editorial roadmap for the global travel brand. Olah recently spoke with us about creating high-value content, getting organization-wide support for change, and the advice she has for other leaders driving editorial strategy. Keep the focus on the customer When Olah joined Booking.com in 2020, the editorial content was mainly used for paid social media ads. She quickly saw an opportunity to use these long-form articles in a much broader way to support the brand’s own social, organic and email channels.“I wanted to show that potential but, at the same time, keep focus so that it didn’t seem like I was trying to solve all content challenges through editorial,” Olah said. “If you go too broad, too quickly your message can start to become lost.”A key part of defining and keeping a focused content strategy is taking a customer-first approach — creating a roadmap and choosing themes based on what is most valuable for your audience and then figuring out how to tightly weave business objectives and marketing goals into the plan instead of the other way around. “A customer-first approach is essential; otherwise you lose relevance and value very quickly,” Olah said. “Audiences are incredibly sensitive and perceptive to anything that is slightly off or slightly irrelevant. If your content and your messaging isn’t coming across seamlessly you’ll lose attention immediately, and you’ll also lose trust.” Maximize the value of each piece “Editorial content does take a lot of resources to produce,” Olah said, discussing the research, writing, visuals and translation work required. “So if we’re going to do this, we need to make each and every story work to serve needs and fill gaps so that we’re supporting the brand rather than just adding more content.” Maximizing the value of content starts in the planning phase. For Olah and her team, this includes working with in-house researchers to identify travel trends, with localization specialists to make sure ideas are culturally relevant and with the social and email teams to create pieces that can serve the strategies of multiple channels. It’s also key to set up content for long-term value. This can include structuring content on the back end in a way that makes it easy to reuse across different channels, or enhancing the tagging and taxonomy of your archive to get more out of the content you’ve already invested in. “Editorial at Booking.com has been going on for many years, so we have thousands of pieces of content,” Olah said. “Surfacing that content in a relevant way, being able to curate it, to search through it and filter it efficiently is now really important for audiences to be able to get the most value out of it.” Build a 360 business case for technology change To reach their multichannel ambitions, Olah knew the editorial team needed a technology solution that would let them create, curate and optimize content more efficiently than would be possible with their incumbent, homegrown platform. Having worked with a headless content management system (CMS) in previous roles, Olah started exploring if this approach was a right fit for Booking.com. Through many discussions with tech and product leaders, as well as the creatives on her team, she built a business case that looked at the technology justification and functionality needs, as well as the impact on efficiency and editorial strategy. “The business case is part showing a comprehensive, 360 view of the technical benefits of the platform and part showing that you’ve done your homework on a robust content strategy,” Olah said. “From examples of execution, to tying in brand storytelling and campaign amplification, to details around distribution and channel use cases of the content.” Presenting an aligned, measurable plan for change was key to getting different stakeholders to understand the potential of editorial content and to get the buy-in needed to make the change successful. “Advocacy is needed at all levels and functions, from a leadership level that signs off to the people that are actually involved in using the products and the systems day-to-day,” Olah said. “They need to be happy and settled and feel confident that this is going to make their jobs easier and more efficient.” Don’t change for change’s sake To ensure the move to the new content solution went smoothly, Olah was careful to avoid a common stumbling block she’d seen at other organizations. “When companies launch a new platform, there’s a tendency to launch 10 other things at the same time— a new platform plus new brand guidelines, or an entirely new content strategy, or a refresh of everything that’s associated with the particular platform,” Olah explained. “I was very conscious of not doing that because that is extremely stressful and, in my opinion, unnecessary.” Instead, change was rolled out in stages and, where possible, tied in existing ways of working to make people feel comfortable during the transition. For example, the editorial team was very happy with the workflow that was created around the previous content platform. While a headless CMS might be able to support more efficient processes, Olah decided it was best for the team to first roll out the new platform in a way that worked with the existing workflow. “Don’t try to change everything under the sun at the same time,” Olah advised. “If something is working, keep it, and keep the business case focused on the current challenges that need to be solved.” Plan for potential Breaking transformation into independent steps, rather than a big-bang approach, is also an opportunity to create a content and technology framework that supports continuous change. “Once we launch, there’s still a lot of potential for editorial at Booking.com, and what we’ve been able to do with this platform is build for that potential so that the structures are in place,” Olah explained. For instance, with an API-first approach Booking.com is able to structure content so that it isn’t locked into only being presented as a static long-form article on the site. As the team explores new channels, third party syndication, testing tools and further optimization for local markets they can adapt existing content and processes to meet new needs. “This is a huge benefit of headless,” Olah said. “We don’t know what we will necessarily need in another five years, but we absolutely need something that is flexible and adaptable enough to accommodate that.”“There’s only so far ahead that you can possibly plan for,” she continued. “You need a system that helps you to flex and change in this environment.”
How composable technology improves experiences in financial services
The financial services industry is one of the most advanced sectors when it comes to using digital technology. However, companies in this space are constantly competing for customers at every level, from large investment firms to small, independent banks.To stay ahead of the competition and satisfy customer needs, financial institutions must take advantage of the most advanced solutions available to optimize customer experiences. Composable digital experience platforms provide an easy-to-implement suite of tools and features that allow businesses to execute complex tasks quickly and cost efficiently. In this blog, we’ll explain what a composable DXP is, then look at how financial services companies rely on this technology. We’ll also cover the major benefits of composable DXPs and give you questions to ask when selecting a DXP.What is a composable digital experience platform (DXP)?In a legacy platform, a suite of features and capabilities are built into the software by the vendor. You pay for everything in the suite, even features you don’t want. To add functionality, you must choose vendor-approved, third-party plug-ins. There’s no freedom to choose the ideal solutions for your business as you grow.Composable DXPs differ. They’re “composed” of best-in-breed solutions that work together via APIs to deliver omnichannel content and digital experiences. With composable, you’re no longer locked into features and capabilities chosen by the vendor. Instead, you can compose a unique DXP with the right mix of tools for your business.Many types of software can be integrated into a composable DXP such as:E-commerce toolsAsset managementCustomer managementOmnichannel managementMarketing automation and analyticsContent workflowsCustomer engagementAI toolsThe architecture of legacy and composable DXPs also differs. With a legacy platform, developers create HTML code to control how a website’s front-end display looks. This is great for managing content like photos, text, art, and videos on one website. However, it’s inefficient when using content across multiple websites and channels like social media sites and native apps.With legacy systems, users must manage content separately for each channel. This is difficult, time-consuming and also increases the risk of human error. Legacy systems simply can’t provide the level of agility financial organizations require to deliver the meaningful content experiences required to be competitive.Composable DXPS are built on composable architecture with headless content management systems at the core. With headless, the front-end display and back end are disconnected. Because of this separation, content for multiple channels is managed from one central hub. Then it’s pushed to websites, mobile apps and social media on demand. When integrated with tools like real-time customer data and analytics, organizations become more agile. This leads to greater customer satisfaction along the customer journey.How financial services companies use composable technologyTo understand how financial companies rely on composable technology, let’s consider their customers. According to the Forbes Advisor: 2022 Digital Banking Survey, nearly 80% of adults in the U.S. prefer using a mobile app or website for banking rather than banking in person at a physical location.That’s not surprising when digital is more accessible and convenient. With digital, customers can bank 24/7 from anywhere in the world on any device. They no longer have to leave home to make a deposit, get a loan or even close on a new house.New digital-only banks have also disrupted the market. These non-traditional banks offer fast, convenient mobile banking solutions and payment services. And they have left some traditional banks struggling to keep up.Advances in digital technology aren’t limited to banking either. E-commerce is booming. According to the U.S. Census Bureau, e-commerce sales in 2022 were estimated to total $1.03 billion. Payment providers, acquiring banks and card schemes like Mastercard work behind the scenes to enable these transactions.Customer expectations of financial services organizations have evolved along with technology. Customers now expect options that make it easy to manage their banking, conduct financial business and make purchases quickly and conveniently. This has increased competition between financial services companies trying to seize their share of the market.Competition is actually responsible for furthering banking along the digital journey toward digitized processes and digital revenue. In fact, according to Gartner’s CIO Survey 2021, it’s further along than any other industry.That's why robust DXPs are must-have technology for financial services companies trying to seize their share of the pie. By robust, we mean composable DXPs that support personalization, marketing automation, data and analytics, and other tools your tech stack may require to keep pace with customers expectations.Benefits of a composable DXP for financial services Increased flexibility Banks, payment providers and other financial services companies gain the freedom to keep existing systems and solutions they require to do business, while integrating new solutions they want to leverage for customer engagement and other purposes. Put simply, they can choose the best mix of tools for their unique success story.From one composable platform, this mix of best-in-breed solutions will connect and communicate seamlessly. Many complex processes that were once slow, time-consuming and left room for error become automated and streamlined.Agility Composable empowers financial organizations to move faster. They could mean pushing important information to multiple channels quickly or adding a new product ahead of a competitor. This agility enables financial organizations to scale faster while still keeping up with customer expectations and regulatory requirements.Composable DXPs can even help financial organizations to grow as it enables them to deliver much better content experiences. This not only helps to attract brand new customers, but builds customer satisfaction and customer loyalty among existing customers. Enhanced security Composable enables faster implementation of security updates. This minimizes both disruption and vulnerability to cyber attacks. Financial organizations are very susceptible to cyberthreats from criminals trying to access financial assets or personal information to target customers. And the slow process of updating security protocols with traditional, legacy DXPs can result in lengthy downtimes. During these times, secure systems are more vulnerable to cyber threats.Not only do government regulations require that financial organizations take security measures to protect their customers from cyberthreats, customers have similar expectations. They want security when they bank or conduct any business through a financial services provider. This is true whether they’re banking on their phone or making a purchase on an e-commerce site.What to consider when implementing a composable DXPBefore choosing a DXP, it’s crucial to first consider who will be using the platform and how they will use it. Be sure to loop in stakeholders from marketing, IT and business. Developing specific use cases will provide a clearer picture of what you require from a platform.Next, it’s time to begin searching for a DXP to fulfill your requirements. Be sure to ask these four questions: Does it have a headless CMS? A headless CMS is important because it enables composable DXPs to manage content from one location, then push it out to multiple channels like your website, social media and native apps.Is it easy to use? Composable DXPs should enable content creators and other nontechnical users to create and edit content without any coding skills or assistance from IT. Select a platform that’s easy to use and intuitive.How configurable is it? Regardless of how easy a platform is to use, it isn’t going to be the right fit unless it can be customized to align with user requirements and business objectives. Choose a DXP that offers the customization options your business needs, as well as the capability to integrate the best-in-breed solutions you may want to leverage both now and later as your organization scales.How good is the customer support? Transitioning from a monolithic platform to a composable DXP is a unique experience for every organization. Making the switch is often done in phases with different capabilities and features being rolled out over time with minimal disruption. You’ll need technical support throughout the transition. Make sure your provider is willing to listen and comprehend your use cases and business objectives and will be there when needed.How financial services companies use composable DXPsHere are three examples showing how banks and financial services companies are using composable DXPs:Composable banking: Many banks have already adapted to composable banking, which makes it easy to quickly adapt to changes in the market. With composable banking, products and services are broken down into separate components that are managed independently. Composable DXPs support composable banking by making it easy to launch new products and services at the right time without disrupting other services.Managing content across channels: Banks with multiple locations, divisions and different suites of products and services for personal and commercial banking customers are using composable DXPs to manage all their content from one central hub. When an interest rate changes, for instance, a composable DXP enables content teams to quickly push the new rate out to multiple channels in a matter of minutes. Whereas in the past, someone had to go into each piece of content and manually update the rate. This was not only tedious and time-consuming, but increased the risk of human error.Personalization: Some larger banks are focusing heavily on enhancing personalization through better technology to deliver a better customer experience. Composable DXPs enable banks to seamlessly integrate and connect sophisticated automated and AI-powered tools that communicate and share data. For instance, localization tools can determine a customer’s location and deliver personalized content in their language, while feedback from analytics tools ensures the message is relevant to them.Learn moreLearn more about the advantages you can expect from our composable DXP in our blog, “Contentstack demonstrated 295% ROI in Forrester study.” To see how Contentstack’s composable DXP can help your digital transformation, schedule a free demo.
3 ways tech and business teams can help each other through a transformation
Not all great tech transformations are brought to the table by a developer, engineer, CTO or other technical person. We see great projects kick off because someone in marketing, sales or customer success raises the flag for change. Sometimes business people can see opportunities that aren’t as plain to the tech teams.That’s what happened when Booking.com decided to transition off its old systems to a headless CMS. Juliette Olah, senior manager of Editorial, realized that her teams had produced thousands of pieces of content over the years — but the capabilities of their current technology significantly limited the value that content produced in their local markets and possibilities for the future.Listening to her “People Changing Enterprises” episodes, I admired the way Juliette united Booking.com’s product and editorial teams from the beginning to pull off their transformation. Business and tech can either be each other’s biggest advocates or frustrating roadblocks.To avoid the latter, these are three examples of how tech and business teams can support each other throughout a transformation.Thoroughly debrief at the onsetAt the beginning of every project, we encourage organizations to sit down with their cross-functional teams and level set. Business and tech have their own KPIs and goals to achieve. In a project that bridges the two, there should be a frank discussion, ending in clear, written requirements of process and goals for both sides.Once Juliette realized a tech transformation was the answer to the editorial team’s needs, she became the living bridge between the editorial and product teams. Sitting down with tech stakeholders, they talked through what Juliette called a “comprehensive 360 view of the benefits to the technical side of the platform”:The editorial team’s strategy and the justification behind the new technologyReal-life examples of what execution would look likeThe business value of a central headless CMS would bring to each local marketOpportunities they were currently missing out on because of their current toolBecause she had clearly done her homework and demonstrated the need on both sides, the product team was eager to get started.Partner up to find and test new toolsFinding and testing new tools is an easy way for business and tech teams to partner effectively. When the new CMS was in place, the teams at Booking.com partnered to try out the new tool to make sure it worked for both sides.At Contentstack, once a new solution is initially developed, we pull in our business partners for User Acceptance Testing. They can test, catch bugs, or point out which workflows function trickier than anticipated — versus the tech teams doing it all themselves.Additionally, when you’re on the hunt for new tools, tag a business partner in for their opinion. From a different mindset, they might be able to raise questions or point out benefits you didn’t consider. Work together to phase out what isn’t neededA transition to composable is the perfect time to evaluate what tools you’re bringing into the new environment — and which ones you should retire. This is another area that tech and business teams should work together.A few years ago, we bought an analytics tool for the organization to use on their reports. It was low-cost and met some of our needs upfront, so we decided to take a chance on it. Six months down the road, we were spending a huge amount of time trying to force the tool to work. When a business person came to me and admitted the tool wasn’t helping their team meet their objectives, we decided to look into something else. On a composable project, it’s not always clear on the back end if a tool is working for teams as they need. That’s where our business partners come in. It’s a partnership.Babe Ruth once said, "The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime."It’s easy for business and tech teams to work in silos, but working together produces more value. Especially in a tech transformation, the two teams are different sides of one coin. Find ways to bridge the gap and you’ll see much more value in your resulting tech stack.
How switching to a composable DXP will affect security
The top priority for any business is protecting sensitive information from cyberattacks, and the effectiveness of your cybersecurity measures largely depends on your tech stack. There are a number of benefits of going composable, and a key one is that composable DXPs can offer better security than monolithic solutions. Read on to learn: How going composable can improve your organization’s cybersecurity What you need to know to make your composable tech stack as secure as possible What is composable architecture? Composable architecture breaks down the large and complex functions found in monolithic solutions into smaller, more manageable pieces. An API acts as the go-between for these smaller pieces, allowing them to communicate and transfer information more efficiently. In a composable CMS, the front-end and back-end layers are decoupled, so changes can be made to the front end independent of back-end functions. There are a variety of benefits of moving to a composable DXP, including reduced IT costs, more streamlined processes and functions, easier updates and, when properly implemented, better security. What are the biggest threats businesses face? Cyberattacks have always posed a risk to businesses, but that threat has grown in the past decade. Businesses have beefed up their cybersecurity measures when it comes to some of the more common threats like phishing and malware; unfortunately, hackers have responded by developing more sophisticated cyberattacks that are harder to spot — and more difficult to guard against. Today, businesses face a slew of cybersecurity threats. Ransomware attacks hold entire networks hostage. Endpoint attacks are on the rise, thanks to the shift toward remote work and, in turn, the number of off-site Internet of Things (IoT) devices connected to business systems. Supply chain attacks exploit security weaknesses in third-party vendors or providers to gain access to their partners’ systems. And even though we are better trained to spot phishing attempts and avoid malware, these strategies still work often enough that hackers continue to use them. Composable DXPs provide the flexibility to employ cutting-edge cybersecurity measures to protect against cyber attacks and data breaches. The security benefits of going composable A strong cybersecurity strategy is especially important with composable DXPs. As noted above, a composable approach offers the ability to break the large, single-suite functions of monolithic platforms into smaller components. This allows for more customization options, as organizations can pick and choose the specific programs and functions they need to deliver a top-tier digital experience. But each individual piece has its own security requirements and vulnerabilities, and your cybersecurity strategy needs to account for all these differences so there are no holes to exploit. When moving to a composable DXP, a key first step is to define your security needs and identify the security tech stack that best meets those needs. This will serve as the foundation of your cybersecurity framework, and all the functionality that follows needs to fit within it. The benefit is that it makes it much easier to identify and isolate any vulnerabilities in your security. With monolithic systems, spotting security risks or finding the source of a breach means combing through the entire system. With a composable DXP, it’s much faster and easier to go through each individual function and make the necessary adjustments to secure your system. How to properly secure your composable tech stack Breaking out functions into individual components with a composable DXP solution creates more endpoints that can be vulnerable to cyberattacks. But even though there are more potential points of access, there are also more ways to secure your systems. API management platforms make it easy to track API usage and integrate up-to-date security protocols like OAuth and OpenID. That allows you to control who can access and use critical applications and data stored in cloud services, and with authentication processes to verify user IDs, you can catch any security threats before a breach occurs. To secure your composable DXP, these functions are essential: End-to-end encryption Access controls Authentication: Encryption keys; 2FA; securing IoT devices Data protection Detailed monitoring Implementing these functions and tailoring them to the unique needs of your composable DXP helps ensure that the sensitive data in your platform is protected from cyberattacks. Data security in your composable DXP When it comes to brand interactions, today’s consumer expects a personalized experience, but in order to create a robust customer journey, you need to gather data about your customers. Consumers are willing to provide that data if it means a better digital experience — but they also expect that their sensitive information will be safe in your hands. The financial cost of a data breach can be massive, but it’s nothing compared to the damage your organization’s reputation will suffer if your customer data is exposed due to a security breach. Fortunately, your composable DXP strategies can help provide better data security. With a monolithic system, if your critical infrastructure is breached, all your customer data is exposed. A composable DXP allows you to create modular data pipelines that connect to each individual component and the relevant data, rather than a single large block that contains all your data, as is the case with legacy systems. With composable, you can scale up or down and implement or remove components based on your security needs. And if a data breach does occur in one component, the scope of the data exposure is usually limited. Securely meeting consumer demands The customer experience is delivered across different parts of your composable DXP, from your headless CMS to your marketing stack — and it all needs to be supported by a robust cybersecurity strategy that meets or exceeds industry standards. Cybersecurity threats come in all shapes and sizes, and cyberattacks can come from anywhere. To combat those threats and protect your system, your cybersecurity strategy needs to address all the potential risks. Your technology also needs to be flexible and adaptable in order to guard against new threats as they arise. Going composable allows you to build your tech stack to match your security strategy, and vice versa. It’s important to remember that ensuring a safe and secure experience goes beyond adding security protocols to your tech stack. Rather, it’s about deploying the right technologies and data protection programs and practices for the unique needs of your organization. Learn more Learn more about composable architecture in our blog post, “Why composable architecture is the future of digital experience.” Schedule a free demo to learn how Contentstack can help you create a secure composable DXP solution that best suits your organization’s needs.
From legacy systems to microservices: Transforming auth architecture
HighlightsYou'll learn how to:Leverage modern design patterns: Use contemporary architectural patterns for developing efficient authentication and authorization solutions.Deploy access tokens efficiently: Transfer access tokens from the periphery to individual microservices, and you can ensure effective authentication in a microservices environment.Acknowledge authorization challenges: Developers must understand that while authentication issues are addressed by mature standards like OAuth2 and OIDC, authorization presents unique challenges.Customize access decision managers: Enhance your authorization architecture by personalizing your AccessDecisionManager or AccessDecisionVoter.Organizations can successfully transform their auth architecture by understanding and implementing these key points. Keep reading to learn more!Contentstack receives billions of API requests daily, and every request must be validated to be a valid Contentstack identity. It is a common industry practice to achieve this using some sort of “identity token" for every request. Imagine having multiple types of identity tokens, such as session tokens, OAuth tokens, delivery tokens, management tokens, etc.The problem of securing billions of API requests daily can be challenging. We decided to address this by spinning up a new team that handles the complex problems of user authentication and authorization in a token-agnostic platform.Our transition journeyContentstack started as an API-first headless CMS platform that allowed content managers to create and manage content while simultaneously and independently enabling developers to use Contentstack's delivery API to pull that content and render it to create websites and applications. This means that Contentstack’s traffic increases proportionately to the traffic received by our customers' websites and applications.With increased traffic and usage, we catered to various new use cases by developing new features. These features were powered by a set of microservices, each catering to a particular feature domain and needing support for processing multiple identity tokens that had roles and permissions associated with them. The whole system had turned out to be quite complex, and performing auth had become a great challenge. This prompted us to redesign our auth architecture, which addressed the issues of being a token-agnostic and low-latency platform.Read on to learn more about this journey and how we have been able to:Transition from a monolith to a low latency microservices-based auth (authentication plus authorization) and rate-limiting architecture.Set up centralized authentication for multiple (any domain) microservices that are part of the same Kubernetes cluster.Set up decentralized and self-serviced, policy-based authorization for internal services and teams.Increasing feature sets increased domain microservices, which increased the complexity of performing auth.Monolithic auth architectureMonolithic architectures can be difficult to maintain, scale and deploy. In a monolithic architecture, user authentication and authorization are typically tightly coupled with the application code, making it difficult to implement and maintain robust security measures. Monolithic architectures often rely on a single authentication and authorization mechanism for the entire application, which can limit the flexibility of the system to accommodate different types of users or access levels.{{nativeAd:3}}Performing auth in a typical monolithic architecture.In monolithic architectures, the steps involved in auth are the following:Users use their credentials at the client to generate a session token or use an existing identity token to generate other identity tokens.Users then use the generated identity token to perform a business operation by making a request to the application server.Once a request is received at the application server, the authentication middleware authenticates the token and forwards the request to the business module.The business module performs the business operation based on the authorization rules applied to the user identity.Problems with monolithic auth architecture:Authentication and authorization logic is mixed with the business logic.Changing the way an identity performs an operation on a resource involves a change in the associated auth-related logic.Each domain individually implements the authorization logic, causing a difference in implementation.Since authorization logic is deeply nested in business logic, we lack visibility into authorization rules applied to a resource.Shipping of new authorization logic requires a fresh deployment of the application image.New microservices require knowledge of various identity tokens and resource authorization rules to be applied.Microservices auth architectureMicroservices offer a more flexible, modular approach that allows for easier maintenance, scalability and deployment. With microservices, each service can be developed, deployed and scaled independently, allowing for faster time-to-market, improved fault tolerance, and better alignment with modern development practices. Additionally, microservices offer more efficient use of resources and better support for diverse technology stacks.AuthenticationWhy centralized authentication?Centralized authentication is a security model in which a central authority manages authentication, such as a server or service, rather than it being distributed across multiple systems or applications. There are several reasons why centralized authentication is commonly used and considered advantageous, including increased security, simplified management, improved user experience and lower costs.While there are some drawbacks to centralized authentication, such as the increased risk of a single point of failure and increased complexity in managing the central authority, the benefits often outweigh the risks.Centralized authentication and rate-limiting at the edge of the service mesh.The steps involved in the centralized authentication process are the following:Any incoming request to the Kubernetes cluster first lands at the Istio ingress gateway.The request containing the identity token is proxied to a central authentication gRPC service with the help of envoyproxy's external authorization filter.The central authentication service queries Redis with the identity token and metadata associated with the request.Redis responds with the identity associated with the token and the current rate-limit count based on the request metadata.The central authentication service responds to Istio with either of the following:Authenticated response with user context attached to the request in the form of request headersUnauthenticated responseRatelimit exceeded responseAn authenticated request containing the user context is then forwarded to the upstream service.Advantages over the monolithic architecture:Easier to onboard newer microservices to central authentication service by using label based istio-injection.All requests are authenticated and rate-limited at the edge of the service mesh, ensuring that each request entering the cluster is always rate-limited and authenticated.The request forwarded to the upstream microservice has user identity context attached to it in the request headers, which can be further used for applying authorization rules.Keeping centralized authentication eliminates the problem of multiple mutations performed by the upstream microservices on the identity of the token.AuthorizationCentralized authorizationWe tried a model where along with authentication and rate limiting, we also added authorization as a responsibility of the central authentication and rate limiting service. The service would first identify the incoming request’s identity from the token and apply rate limiting based on the request metadata. Once the user identity is known, authorization rules could be applied to the user’s identity, thereby performing the entire Auth at the edge of the service mesh.Problems with this model are the following:This model could only perform basic authorization at the edge based on the request metadata provided, such as validating organizations, stacks, etc. However, it could not perform fine-grained authorization, such as finding out which content types the logged-in user had access to.For RBAC, each domain has its roles and permissions associated with it; performing authorization for such requests requires knowledge of the upstream domain and leads to the addition of domain-specific logic in the centrally managed domain-agnostic platform.With newer domain microservice additions, this again would lead to the problem of lacking visibility into authorization rules applied to a resource.Distributed authorization with central authorization serviceWe then tried implementing a model where we distributed authorization to the upstream microservices where each upstream microservice makes a call to a central authorization service. The authorization service has access to all the roles and permissions of different domains and was able to give appropriate authorization results. Authorization could now be performed from the upstream service’s business module by making a network request using Kubernetes cluster networking to avoid making a call over the internet.Problems with this model are the following:The central authorization service becomes a single point of failure.Any change in the API contract defined by the central authorization service requires all the upstream services to abide by it and makes shipping these changes independently a complex task.Performing authorization adds a network hop, thereby increasing the latency.Distributed authorization with the sidecar patternLearning from the previously discussed disadvantages, we wanted to build a model that had authorization distributed, low latency and made shipping authorization logic an independent activity.ArchitectureThe architecture involves the following components:Auth sidecarCentral policy serviceAuth SDKArchitecture for authorizing an authenticated request with the sidecar pattern.{{nativeAd:9}}Auth sidecarThe auth sidecar is a gRPC service that gets injected along with the microservice’s application container in the same Kubernetes pod. Let’s understand how this architecture helped us tackle the previously mentioned problems.Single point of failure: The auth sidecar service runs with the application container in the same pod, and any case of failure is only limited to the current pod. Restarting the pod gives us a fresh set of application and auth sidecar containers.Independent delivery: Since the auth sidecar service container is shipped along with the application container, the application service can decide which version of the sidecar image to use, thereby making the delivery of newer versions of the authorization sidecar independent.Low latency: There is no network hop involved in making a gRPC call to the auth sidecar running in the same pod. This helps the application to get the authorization result with very low latency (in a few milliseconds).Updating authorization logic: The auth sidecar periodically downloads fresh policy bundles; any time there is a change in policy bundle coming from the central policy service, the auth sidecar updates its local policy cache with the new bundle.This way, updating authorization logic does not involve a fresh deployment/restart of the application container.Components involved in auth sidecarResponsibilities of the components involved in the authorization sidecar.Aggregator: The responsibility of the aggregator is to fetch authorization-related data for the current identity based on the metadata provided by the application service in the gRPC call. It then aggregates it to be evaluated against the authorization policy.OPA Engine: We use OPA (Open Policy Agent) to periodically download fresh policies and evaluate the policy path mentioned in the gRPC call against the aggregated data.Central policy serviceThe central policy service is a repository of policy bundles (*.rego files) which are independently managed by the domain microservices. The maintainers of the domain microservices create these policies for various resources that need authorization. Since these policies only involve rules, it greatly increases the visibility of authorization rules being applied to a particular resource.Auth SDKThe auth-sdk is an internal library that we developed that helps the developers of upstream microservices to easily communicate with different auth components. It can do the following:Extract user identity and other useful information attached in the request headers by the central authentication serviceDiscover various auth components and streamline communicating with themExpose different helper methods to perform any auth-related activity on behalf of the application serviceRedesigned (new) architecture:Tracing the request lifecycle in our redesigned auth architecture.ConclusionMicroservices-based architectures can help address some of these challenges of monolithic architecture by separating user authentication and authorization into individual services, which can be developed, deployed and maintained independently. This approach can provide greater flexibility, scalability and security for user authentication and authorization.However, it's important to note that transitioning to a microservices-based architecture can also come with some challenges, such as increased complexity and a need for more advanced DevOps practices. Proper planning, implementation and ongoing maintenance are crucial to ensuring a successful transition.
How to make the most of your composable DXP with ChatGPT
ChatGPT has gotten plenty of attention in recent months. The chatbot, developed by OpenAI, recently made headlines for (among other things) passing law exams, a Wharton business management exam, and parts of the US Medical Licensing Exam, all without any external input. ChatGPT reached 1 million users within five days of release; by comparison, it took Spotify five months to reach that threshold. For digital brands, the arrival of ChatGPT is a game-changer — especially when it comes to creating content and content management. Read on to learn how to use ChatGPT with a composable DXP.What is ChatGPT?ChatGPT is a natural language processing tool powered by AI technology. Using reams of text from the open internet, the program is asked to predict the next word in a text string, over and over. Over the course of trillions of predictions, GPT has learned not just how to predict the next word, but also use its training data to answer questions and complete tasks assigned to it. As you can imagine, this presents a lot of opportunities for brands to enhance their digital experience platforms.How can ChatGPT integrate with a composable CMS?Although ChatGPT was not designed specifically to work with content management systems, there are ways to integrate it into your CMS and leverage its capabilities to improve the digital experience.Chatbot engineWith most chatbots, user communication is on rails. Standard chatbots only recognize specific prompts, and depending on how the chatbot is designed, those prompts might not cover everything users may need. ChatGPT is able to have real, natural conversations with users for a more robust and personalized experience. Using ChatGPT as the conversational engine for the chatbot, the CMS can use relevant content — such as articles, FAQs, product information, and more — as training data, which ChatGPT can then use to answer user queries. ChatGPT can also enhance the chatbot's ability to understand and respond to natural language queries, so users can ask questions however they want and still get the answer they’re looking for. The benefit for your team is less time spent designing the chatbot to respond to every possible user query (and every possible variation of those queries). ChatGPT can also connect to your CMS via custom API integration. When users interact with your CMS, the web service can run the user’s query through ChatGPT, and ChatGPT’s response can then be returned to the web service to be displayed to users. Whether you use ChatGPT to power a chatbot or integrate it with your CMS, users benefit from a more engaging and personalized experience — and your customer support team benefits from the automation of some of their more time-intensive tasks.Marketing automation and personalizationGood marketing is informative. Great marketing is informative and has a personal touch. Generic or broad automated marketing is unlikely to win new customers; instead, your marketing needs to address each user’s unique preferences in order to win their business. Unfortunately, creating highly specific content that speaks to each individual user is incredibly time-consuming. ChatGPT can take information about your customers’ interests, preferences and behaviors and use it as training data to create more personalized and targeted marketing content in a fraction of the time. In other words, brands don’t have to choose between reach and personalization — ChatGPT can provide both.Coding suggestions for front-end and back-end developmentReviewing code is a necessary part of updating and enhancing your composable digital experience platform, but it can be a major time and resource drain for your DevOps team. Since ChatGPT is a language model, it can read and understand code written in a variety of programming languages — which can save you time and stress as you prepare to roll out new features or functions on your platform.Strictly speaking, ChatGPT is not able to “review” code in the way a developer would, because ChatGPT doesn’t understand the context of the code the way a human developer does. Still, ChatGPT can answer specific programming questions for developers, review code syntax and point out any potential logical flaws in the code that can save time on debugging. Content creation and testingEffective content helps attract new users to your site and delivers a quality experience that will encourage repeat visits. Producing high-quality content requires a lot of time, effort and resources. ChatGPT can handle many of the tasks that might otherwise require you to hire a team of writers or content specialists.ChatGPT’s role in content creation is entirely up to you and your needs. You can use ChatGPT to generate content ideas by providing prompts and suggestions related to your business and letting ChatGPT suggest topics that will resonate with your target audience. ChatGPT can also be used to test existing content: Simply provide the AI model with existing pieces of content and ask for suggestions, and ChatGPT will offer suggestions to make the content more engaging, more informative or more SEO-friendly. On the other end of the spectrum, ChatGPT can also be used to create outlines or even entire pieces of content from scratch. With a bit of guidance in the form of prompts or content topics, ChatGPT can write full articles and blog posts, which can then be edited and customized to match your brand’s voice and messaging. It’s important to note, however, that while ChatGPT can drastically reduce the amount of time spent on content creation, there is still value in a human element. Users may eventually learn to spot AI-generated content, and your SEO can suffer if your content bears too many AI fingerprints. When used effectively, ChatGPT can help reduce the time your team spends on content creation and the tedious tasks that go with it.How Contentstack AI Assistant leverages the power of ChatGPTContent creation is a crucial part of building a connection with your audience, and ChatGPT is poised to transform the content creation and publishing experience. The new Contentstack AI Assistant harnesses the power of ChatGPT to help teams create brand-specific content in seconds. By adding ChatGPT to your entry editor through in-line UI extensions, the Contentstack AI Assistant makes it easy for content teams to leverage ChatGPT’s capabilities however they choose. Want to experiment with content creation? Quickly and easily build outlines for content writers? Create summaries, outlines, metadata tags, and headlines so editors and publishers can move on to other tasks? Translate content for global users? All this (and much more) is possible with just a single prompt to the Contentstack AI Assistant. The possibilities for your content are endless. With Contentstack AI Assistant, it’s never been easier to tap into those possibilities to take your content to a whole new level and get the most from your composable DXP. Learn moreWatch this episode of "Contentstack LIVE” with Contentstack VP of Product Conor Egan to learn more about the power of generative AI.Schedule a free demo to see how Contentstack can help you leverage the power of automation to launch digital experiences at the speed of your imagination.
4 questions for e-commerce brands considering composable
There’s a lot of confusion in the market when it comes to composable architectures. A company says one thing and their competitor says something different — all the while, the people who hunger for change inside complex organizations struggle.We see this in potential e-commerce customers all the time, knowing they need a change but not really understanding what composable can do for them. Emma Sleep, one of the fastest-growing D2C sleep brands in the world, was one of those organizations.Andreas Westendörpf, chief technology officer of Emma Sleep, talked about why they chose composable and what it did for them on the latest “People Changing Enterprises” podcast. Hearing him speak about the differences between traditional environments and composable inspired me to create this litmus test. Ideally, this will help provide clarity for e-commerce organizations wondering if composable is the right move for them.Are you aiming to grow quickly?For organizations trying to scale quickly, traditional CMS and legacy systems are far more complicated than composable architectures. They are less flexible and take more developer intervention to launch new markets, products, and content. Composable wasn’t in Andreas’ original plans. But when Emma Sleep introduced their ambitious growth goals, they were operating from a highly customized legacy system. Doubling business every one or two years in vastly different markets would be difficult, frustrating and extremely error-prone with these technologies. They also wouldn’t be able to support personalized content for each market — what works for European audiences doesn’t work for Asia or Latin America. If you are a scaling organization, you need composable. Other options are too rudimentary and inflexible for you. You will have to manipulate and create custom code to force things to work, which is not only a huge risk — as it will most likely break often — but inefficient when efficiency is required.Are you outsourcing the problem to the vendor?Andreas made a good point in the podcast. E-commerce was one of the first ways to make money on the internet, which is why many platforms still follow the architectural design principles of the ’90s and early 2000s when they were founded. While that’s changing, it’s happening slowly. In the meantime, e-commerce organizations are struggling with monolithic technology.The common solution is outsourcing your development to the same vendor you’re struggling with — a tricky catch-22. The problem doesn’t change. Instead, it comes with long consulting timelines and following industry “best practices” that actually aren’t best, like planning out your project five years in advance (more on that to come).Composable solves two problems at once: providing a more flexible, agile technology stack and by bringing control back in-house.Do you need to make room for innovation?I recently read a great piece that nails down what innovation really is: riding a wave. Mary Kay Ash didn’t invent cosmetics; she rode the direct-sales wave. Henry Ford didn’t invent the automobile; he rode the assembly line wave. Steve Jobs didn’t invent computers; he rode the digital wave. So on and so forth.Here’s what I’m trying to get at: Are you equipped to ride the wave?E-commerce brands must ride the wave more than most. They ride the waves of public opinion, of social media, of what customers need when they need it. But the thing about waves is they disappear quickly. If you don’t catch it, you sink. E-commerce organizations don’t have the luxury of submitting a developer ticket or a feature request and waiting around for six months until the request becomes a reality; the wave could be gone by then. Yet that’s often what happens with legacy technology — so many missed opportunities.In the podcast, Andreas expresses his desire to experiment quickly and figure out what works versus what doesn’t. In a composable architecture, their team can integrate up-and-coming tools like ChatGPT for use pretty quickly. Emma Sleep also tests new platforms for new markets beforehand and implements them when ready. That was not possible for them in their previous environment.Do you need to transform quickly?“The five-year plan is dead.”That might be my favorite quote from a “People Changing Enterprises” podcast so far, and Andreas is absolutely right. Why stretch your timelines out that long, especially when you can reap value much earlier?Andreas added: “Don't plan for a five-year project. If you are trying to implement within a five-year timeframe, things change too much. So plan for two years. Two years is a good time horizon. If two years becomes two and a half, fair enough. But you need to somehow have the most critical work done at the end of two years, like 90%.”Enterprises choose to make the transition from monolith to composable in different ways, but one thing all successful transformations have in common is that they don’t push it too far down the road.The litmus test is done. If you answered “yes” to most — or all — of these questions, then it’s time to talk with us about moving from monolith to composable. Here’s the good news: When you choose to make the transition to composable, you’re future-proofing your organization. According to Andreas, “it’s the last replatform you’re going to need.”
How your business can save money with a composable DXP
Are you feeling the crunch of tight budgets and limited resources? It can be difficult for enterprises to find ways to cut costs while still remaining competitive. One way to do this is by investing in a composable digital experience platform (DXP). A composable DXP allows businesses to quickly create personalized user experiences without the need for extensive development time or costly technology infrastructure. By taking advantage of its flexibility and scalability, companies can save money while improving customer engagement. In this blog post, we'll discuss how a composable DXP could help your business improve its efficiency and profitability.What is a composable DXP?Gartner defines a DXP as “an integrated set of core technologies that support the composition, management, delivery and optimization of contextualized digital experiences.”A DXP is not necessarily a single solution but a variety of solutions that work cohesively from a central hub. A composable DXP uses MACH technologies (microservices-based, API-first, cloud-native and headless) to deliver services to various devices and channels.How a composable DXP saves moneyScalabilityA composable architecture allows you to scale according to your business needs. If you’re just beginning to implement composable technology, you may choose to keep elements of your existing technology while adding composable applications where they are most needed to improve efficiency.If you choose to invest in a new digital experience platform, a composable architecture enables you to choose the best tools available for your needs, and only the tools you need. ReliabilityA composable DXP can help your business avoid costly downtime because its microservices-based architecture means a failure in one service won’t affect the entire system. SpeedA composable platform based on a headless CMS will enable you to quickly launch new digital experiences, update and adapt as needed without the need for developers to create new solutions each time, so you enjoy faster time to market while saving costly development time.EfficiencyIn a platform with a composable architecture based on a headless CMS, the front end and back ends are decoupled, so marketing teams IT teams can work simultaneously to create and update digital experiences and content faster. A composable platform also enables automation of routine tasks so you avoid costly human errors and your team spends more time on higher priority tasks.How to save money when implementing a composable DXPOne way to save money while transitioning to composable technology is to leverage your existing technology wherever possible and add composable technology where your legacy system doesn’t function as needed.To do this successfully, start by:Defining your business goalsIdentifying what you use, don’t use and what’s missing in your current systemMapping out your ideal systemDefining a roadmap for implementation When implementing a composable DXP, the key to saving money is understanding what services you need for success. Consider your business needs and goals and then research composable DXP providers that best match those needs. Whether parting with a smaller sum of money up front or investing in more expensive but comprehensive packages, make sure that you aren't overspending on features and services you won't actually use. Look out for special bundle deals or discounts, as these can be great ways to save while still getting top-notch services. Remember that investing in composable DXP is an investment in the future of your company; save smart in order to get the most ROI from your composable DXP implementation.Conclusion Businesses are looking to save money while transitioning to more modern technology to meet current customer needs. A composable DXP will help achieve this, allowing you to implement gradually while increasing speed and efficiency and reducing development costs. Learn moreLearn more about going composable in our blog post, “De-risking your transition to composable.”Schedule a free demo to see how Contentstack can help you save money and increase ROI with the only fully composable digital experience platform.
How to measure performance of your composable DXP
Consumers have high expectations for brands. They want personalized experiences that evolve according to their needs and are delivered seamlessly across multiple channels. On top of that, they want it to be lightning-fast, or they’ll take their business elsewhere. Composability is the future of the digital experience. A composable digital experience platform (DXP) gives you greater flexibility, customization, speed, scalability and reliability. But to be sure you’re maximizing the benefits of your composable DXP, you need to measure its performance. Here are five key metrics to measure and how you can measure them: Flexibility Your organization’s needs will evolve, and your platform has to be able to adapt. A composable DXP provides the flexibility you need to deliver the digital experience customers expect. Benefits of flexibility Reduced cost Composable’s flexibility makes it easier to incorporate new functions. This helps you keep pace with customers’ needs and expectations today, while also future proofing your tech stack. With composable, you only pay for the microservices you need — much more cost-effective than buying a full suite of monolithic functions just to access the one or two you intend to use. How to measure it: Microservice usage: Is your composable DXP weighed down by things you don’t need? Overlap between microservices: If you have a lot of overlapping functions, try to combine them where possible. Number of workarounds: If your platform is riddled with workarounds, review your tech stack and look for ways to optimize its efficiency. Efficient collaboration The IT-heavy nature of monolithic architecture can be a major pain point. With legacy architecture, updating the front end means developers have to update the back-end code, even for minor tweaks. Not only does this add to the IT side’s workload, it’s also frustrating for marketing teams to have to wait for their requests to be handled. With composable architecture, front-end changes can be made without touching the back end. The result: faster turnaround, fewer IT tickets, and better collaboration between both sides of the business. How to measure it: Time from request to action: With less of a burden on your IT team, they should be able to push new changes faster and more efficiently. IT team retention: Less work means less stress and a happier IT team. Number of IT tickets for minor changes Missed deadline percentage Freedom to experiment With a composable DXP, organizations can try out changes to the digital experience before fully committing to them. And since your IT team has to handle fewer small updates, they have more time to focus on strategic initiatives. How to measure it: Number of tweaks to changes after going live Amount of IT time spent on minor adjustments Customization One of the key selling points of monolithic architecture is the in-built suite of programs and functions. In theory, those programs and functions can be used to create whatever experience an organization wants; however, every organization has their own unique needs. The one-size-fits-all functions of monolithic platforms leave little room for customization — so unless the built-in functions are exactly what you need, you’ll have to spend time and resources finding add-ons that can get you in the vicinity of where you want to go. Benefits of customization More efficiency Both composable and legacy architecture let you personalize experiences and deliver content across multiple channels. But with monolithic solutions, that work still has to be completed by a team member. With composable DXPs, organizations can calibrate their microservices for maximum efficiency. How to measure it: Number of users: Too many users can be an inefficient use of resources — and create opportunities for avoidable errors. Governance capabilities: In-built governance capability means less need for human oversight for each piece of content created or delivered. Workflow automation rate: The more processes that can be taken off your team’s hands, the more time they have to focus on what really matters. Seamless integration A composable DXP allows you to seamlessly integrate an app framework or SDK library with minimal setup time. This gives you the freedom to find the perfect tool for each function, so you can deliver the exact digital experience you have in mind. How to measure it: Number of apps in use Time to launch Cost User customizations The customizability of your DXP solution doesn’t just apply to customer experiences, but to users in your organization as well. Your composable DXP can be configured however your marketing team wants, so they can create and deliver content in a format that’s comfortable for them. UI customization: More UI customization within your composable DXP means your team is likely taking advantage of the customization options to build a structure they are comfortable with. Team satisfaction with platform Speed Customer needs and expectations can change in an instant. The speed of your composable DXP allows you to push new content, implement campaigns, and reach your goals — faster. Learn more about the value of speed for your organization in our article, “4 ways your teams can benefit from a composable DXP.” Benefits of speed Faster time to market The quicker you can update your composable DXP to bring new services, functions, or products to market, the better the overall digital experience for your customers. How to measure it: Build time for new initiatives Impressions & Conversions: If you strike while the iron is hot, your content can reach a bigger audience — and that can help bring in new business. Empowered creative teams Along with ease of use, the speed of composable architecture allows marketing leaders to launch campaigns and publish content much faster and without having to wait for IT. How to measure it: Content publishing times Content creation time: Composable DXPs allow your creative team to create a content block for one site, then quickly push it to other sites and channels. That means less time spent re-publishing the same content on different channels and more time thinking up the next big idea. Better customer experiences The digital experience is designed to improve customers’ experience with your brand. Your composable DXP allows you to deliver a personalized experience that your customers will appreciate. How to measure it: Conversion rate Rate of return traffic Cost per lead Scalability If your business isn’t growing, it’s dying. Composable architecture enables continued growth without needing to build each new piece of the experience from the ground up. Benefits of scalability Greater reach The scalability of your composable DXP affords you greater reach and easier access to new markets. How to measure it: Site load speed: Delivering your digital experience to a wider market does no good if it takes users too long to access it. Number of locations Languages in use Optimized content The scalability of your composable DXP means you can increase your content output without sacrificing quality or increasing the size of your team. How to measure it: Conversion rate Percent of return customers Lead costs Better ROI on content creation Using modular content blocks to deliver content allows you to optimize and personalize your content to connect with your audience — and that means a better return on your content investment. How to measure it: Error rate of reused content Time spent reworking content % of automated content Reliability What good is it to build a great digital experience if consumers can’t actually experience it? With composable architecture, you can say goodbye to the errors, downtime, and security issues that can cause customers to leave and not look back. Benefits of reliability Improved security Security breaches cause site outages, lost data, and compromised customer information. The financial impact of poor security can be staggering, but a composable DXP can help prevent that. How to measure it: Security breach rate Data loss frequency & scope Consistent content delivery High traffic is great — as long as your platform can handle it. If it can’t, you risk delivering a subpar digital experience. How to measure it: Site or service downtime during high traffic Site load times Site error rate Improved digital experiences Content can be handcuffed by the limitations of monolithic architecture. That often leads to a mediocre digital experience. A composable DXP doesn’t have those limitations, so you can focus on delivering the best digital experience possible. How to measure it: Bounce rate Impressions Organic traffic Learn more Learn more about composable and how your teams benefit in our post, “4 ways your teams can benefit from a composable DXP.”Schedule a free demo to see how Contentstack’s composable DXP can help your organization deliver the digital experiences your customers desire.
What developers should know about composable DXPs
As enterprises strive to create a unified digital experience for their customers, it is essential to understand the fundamentals of composable DXPs. This blog post will explain what these platforms are, how they work, and how they can help create an effective customer experience. What is a composable DXP? A composable DXP (digital experience platform) is a technology stack that supports the development and deployment of applications across various channels such as web, mobile, voice assistants, wearables and more. It consists of different components such as content management systems (CMSes), microservices architecture, APIs, analytics tools, customer data platforms (CDPs), marketing automation tools and more. These components work together to enable developers to rapidly build and deploy applications with minimum effort. How does it work?The key to making a composable DXP successful is having the right components in place. Components of a composable DXP include:A CMS that is the foundation for managing content across multiple channels APIs that provide access to data stored in other systems such as databases or cloud services. Microservices architecture that helps break down large applications into smaller services that can be deployed independently. Analytics tools that allow developers to gain insights into user behaviorMarketing automation tools help automate tasks such as sending emails or messages on social media platformsA customer data platform to store customer data securely and easily access it when neededBenefits of adopting a composable DXPUsing a composable DXP has several benefits for developers including:Increased agility: With a composable DXP in place, developers can quickly build apps without spending time on coding from scratch or integrating multiple technologies together. This increases agility by allowing them to respond quickly to market needs or changes in customer preferences. Scalability: Composable DXPs are highly scalable so they can handle large amounts of traffic without compromising performance or reliability.Cost savings: Using a single platform reduces costs by eliminating the need for multiple technologies and license fees associated with them. Challenges for developersIntegrating multiple components One of the biggest challenges with composing a DXP is integrating all the different components together in a way that works seamlessly with each other. This requires extensive knowledge of web technologies, coding best practices, and design principles. It also requires developers to have an understanding of how different software interacts with each other and how they can be integrated into a single platform. Additionally, if there are any compatibility issues between two components or systems, then the developer will need to find a workaround or replace one component with another. Maintaining quality standards Another challenge that developers face when implementing a composable DXP is maintaining quality standards throughout the process. Since they are dealing with multiple pieces of software that may come from various sources, it’s important to ensure that all components meet certain quality standards before they can be used in production. This means making sure that all code is up-to-date and bug-free; all third-party APIs are secure; and all data sources have been tested for accuracy and completeness before being integrated into the platform. Testing for performance issues Finally, when creating a composable DXP, developers must also test for potential performance issues. As more components are added to the platform, there is an increased likelihood that some parts may not perform as expected due to memory usage or runtime errors. Therefore, it’s important for developers to thoroughly test their composable DXP before launching it in production to ensure its stability and eliminate any potential issues from arising later on down the line. ConclusionImplementing a composable DXP offers many advantages over traditional monolithic applications but comes with its own set of challenges. Developers must make sure each component functions properly and meets quality standards before being implemented into the system. They must also test their platform for potential performance issues before launch. You can overcome these challenges by carefully planning your architecture and understanding how each component integrates with one another so you can create an effective solution for your customers’ needs.Learn moreLearn more about going composable in our guide, “How to go composable in 6 steps.”Schedule a free demo to see how Contentstack's composable content experience platform can help your organization benefit from the flexibility and scalability of a composable DXP.
How to go composable in 6 steps
To provide your customers with responsive, engaging and memorable digital experiences, your company needs a robust digital experience platform.In this guide, you’ll learn how to create and implement a platform that is tailored to your specific needs and can be easily updated as your business evolves. Step 1: Define your business goals and objectivesImplementing a composable digital experience platform can help improve customer engagement, brand awareness and overall business growth. To achieve these goals, you need to identify the strategy for implementation and specific objectives that you need to meet. Understanding the business case for why a DXP is necessary provides you with a framework to help with planning, setting priorities and ensuring successful implementation.This involves recognizing any pain points that need to be addressed and taking advantage of new marketing channels that could benefit your business objectives. It would be best if you also understood how various data sources can be integrated into the DXP to fully leverage its functionality and maximize its potential impact on customer engagement and overall organizational growth.Clearly defining your objectives, strategizing around their fulfillment and keeping an eye on your desired outcomes can help ensure success when it’s time to scale up toward achieving your broader goals.Step 2: Research what you have and what you useReviewing the capabilities of your current marketing technology stack will help you identify any potential gaps. You should ask your team which features they use regularly and if there are any changes they would like to see. This will help you further define the elements you want to include in your composable DXP.Look at data points such as customer interactions, project success rates and user feedback to determine what areas can be improved. Considering all of these factors when making decisions regarding required elements for your DXP structure will allow you to craft a solution tailored to the needs of your business and its customers.Step 3: Create an ecosystem strategyYour perfect composable DXP ecosystem will be a platform that integrates all essential components to help your company design, build and manage digital experiences that are personalized, responsive, secure and engaging. It will provide end-to-end capabilities to create and deliver customized user experiences across web, mobile and emerging platforms. You'll want the features to cover everything from content management to commerce and from marketing automation to data analysis. Mapping out your ideal composable DXP ecosystem helps you see all the different parts you need to succeed. This includes workflows to streamline content creation, review, approval and publishing. You will also need to make sure your content governance meets regulatory standards. Look for an integrations marketplace that is a hub for extensions, apps and integrations built by partners and your engineering team.A comprehensive set of features and capabilities will give you the freedom necessary to build your own unique digital experiences with ultimate flexibility and scalability to stay ahead of the competition.Step 4: Define a roadmapA high-level roadmap needs to consider all the factors that will affect the construction of your composable DXP. Include pricing, licensing agreements, data privacy, compliance regulations and any technical issues that may arise.Everyone involved in the project needs to think about things that could make the project more expensive, take more time or change the end result. This is important so that the project meets all of the standards set by those in charge. This approach will help identify the relative costs and dependencies of the project.Think about the support you will need and involve the IT team from the beginning. This will help uncover any compatibility issues when integrating solutions into existing systems. Consider support you will need in the long term. This could include ongoing training or access to technical support if any issues arise after implementation.Step 5: Integrate MACH technologiesA MACH-based content management system as the foundation of your composable platform will provide the agility you need to deliver omnichannel experiences, adapt quickly to market conditions and scale up or down as needed. MACH is an acronym for microservices-based, API-first, cloud-native and headless.MACH technology allows businesses to create a custom-built tech stack using best-of-breed technologies. This means you can choose the features that meet your unique business needs instead of investing in a fixed, pre-made set of services. It also gives you the flexibility to add new functions gradually as your business grows.Step 6: Begin your transitionStarting a composable DXP journey is a big change that needs to be planned carefully. Sometimes problems come up that weren't expected, but having a roadmap will allow you to make changes as needed based on user feedback while reducing the stress for your teams during the transition.By taking an incremental approach, teams can ensure that their progress is steady and can adjust their strategy as changes or new requirements arise. This iterative development cycle also allows you to learn as you go, so when it is time to scale, you’re equipped with all the knowledge you need to succeed. Implementing a platform with the right tools and workflows for your business is critical for success in this fast-paced digital age. Defining your goals, researching what resources you have and need, creating an ecosystem strategy and defining a roadmap will help make sure you're on the right path. Learn moreLearn more about composable DXPs in our guide, “The ultimate marketer’s guide to composabe DXPs.”Schedule a free demo to see how Contentstack’s composable digital experience platform can help your team create engaging digital experiences at the speed of your imagination.
A marketer's guide to composable analytics
In today's digital world, staying ahead of the competition often means making lightning-fast decisions to take advantage of new opportunities. To be successful, a business must find ways to effectively and quickly analyze ever-changing data sources in order to make informed choices. Advances in technology have enabled organizations to leverage composable analytics to gain insights without relying on traditional modes of reporting or support from IT teams. Read on to learn more about the benefits of composable analytics and what steps you can take to start leveraging it in your organization.“Composable analytics” refers to the process of combining a set of independent tools — data, analytics services and AI solutions — into one digital solution that solves a business problem. Composable analytics gained attention and traction at Gartner’s Data and Analytics Summit Americas 2021. According to VentureBeat, Gartner analysts predicted accelerating change as a trend for enterprises, and said composable data and analytics would be key to achieving this. The need for composable analytics has grown in tandem with consumer expectations for digital experiences. To keep up, enterprises must deliver unique digital solutions using the most up-to-date data from multiple sources. Making decisions without access to relevant data because it’s too siloed or unavailable slows organizations down and prevents them from remaining competitive.Composable vs. traditional analyticsLet’s clarify what sets composable analytics apart from traditional data analytics. Here are four requirements of composable analytics:● Uses a unique combination of data, analytics and AI solutions that work together as a packaged business capability (PBC) to solve a problem● Links insights to rapid business decisions and actions by leveraging machine learning models● Relies on a composable architecture for the storage and distribution of resources to various channels and devices● Leverages low-code or no-code applications to enable nontechnical users to compose unique analytical solutions from available data and analytics assets● Scalable in terms of storage, distribution, data quality and moreHow composable analytics can be usedTo help you gain a better understanding of how composable analytics work in the real world, here are a couple of examples.Speeding up an approval processA financial services company must make fast approval decisions for customers applying for loans online. Their loan approval process had a complex pipeline that took applications on the front end of their website through various approval tools, one at the time, on the back end. This process was slow and prone to errors and glitches. By combining the tools that feed data into the analysis pipeline into one integrated solution, the pipeline is shortened, potentially reducing bugs and greatly speeding up the loan approval process.Delivering unique data to teamsMarketing and sales teams at an enterprise-level organization rely on queries of the same database, but have different needs and require different data to make decisions. Each team must input data into different analytics tools. With composable analytics, each team can compose a unique solution that integrates data from the database with the right analytics tools. The marketing team can use composable analytics to make decisions about the types of content it creates and deliver personalized content to customers via various channels in real-time. What are the benefits of composable analytics?Composable analytics can provide a wealth of benefits to organizations across a broad range of industries. ● No technical expertise required. One of the biggest benefits of composable analytics is that it puts actionable data insights at the fingertips of the end users who need it without requiring them to have any special technical skills. The data and data analysis they need to make informed business decisions is readily accessible when they need it. ● Improved synergy between IT and business teams. With composable analytics, IT teams will still be responsible for configuring the tools that marketing and other teams will use to compose their data analytics solutions. However, these teams will be empowered to create their own analytical experiences without reliance on IT, creating more synergy between IT and other areas of business.● More interactive analytics experiences. Composable analytics creates opportunities for more interactive analytics experiences. Rather than display preset information, visuals like dashboards can be automated and display different information instantaneously for stakeholders and customers.● Shareable data to drive business change. Stakeholders can more easily create and share reports or visualizations showing specific data they need to influence business decisions.● Faster innovation. When machine learning models are integrated into composable analytics tools, they can learn over time and make predictions based on data inputs. These predictions can help enterprises innovate and scale faster for an edge over the competition.Why composable architecture is a must-have for composable analyticsSince “composability” is at the core of composable analytics, this type of analytics solution requires an architecture that supports its modular nature. Composable architecture enables microservices and applications, including composable analytics solutions, to remain autonomous while communicating with each other from a central hub. This is typically a composable digital experience platform (DXP) using a headless CMS.The key benefit of this type of architecture is that it’s easy to roll out new content and services as well as updates to specific endpoints without affecting other components. This removes boundaries that have held back marketing teams and other business users for decades, empowering them to experiment and think outside the box.Website analytics, social media, customer relationship management, databases, sales figures and other sources of data can be packaged into composable analytics solutions in the DXP to provide a complete picture of your customers, your industry, or whatever it is you need to understand.Marketing teams, for example, can roll out new interactive features and data-gathering tools and quickly make improvements based on customer data and feedback. When the right data is easy to access and analyze via composable analytics solutions, teams can move faster and better meet customer expectations. That’s why composable analytics perfectly complements a composable architecture and vice versa.Learn moreLearn more about composable DXPs in our guide, “The ultimate marketer’s guide to composable DXPs.”Schedule a free demo to see how Contentstack’s composable digital experience platform can enable your team to reap the many benefits of composable analytics.
4 ways your teams can benefit from a composable DXP
Whether you’re a company leader, developer or a creative director, chances are that you understand the importance of having good content on your website and other communication channels that your organization leverages. If you’re like most mid-sized to large companies, you have a complex mix of content that’s used for diverse purposes: marketing and promotions, internal communications and investor relations, delivering personalized customer experiences, engaging potential customers and more.Traditionally, having relevant omnichannel content has been disjointed, time-consuming, difficult to manage, slow and inefficient. Compounding these issues is the accompanying frustration from developers who are leaned on to edit code when any little thing needs to change, and from marketers who can’t get updates made fast enough.Fortunately, there’s a much easier and streamlined way to manage and publish content these days with digital experience platforms (DXPs) built with composable architecture and headless content management systems (CMSes). An increasing number of organizations are transitioning to this type of system for benefits including agility, speed and scalability. Last year, Gartner predicted that more than half of mainstream organizations would invest in composable applications by 2023.Before delving into the benefits of composable, let’s first take a look at what a DXP built on a composable architecture actually is.What is composable architecture?Composable architecture is a way of separating the front-end (what you see on the display) and the back-end code (development) of a website, making development faster and easier. This separation means the front and back end can be developed independently of each other, making deployments simpler and more efficient.A composable architecture typically has a headless CMS at its core. This type of CMS provides an application programming interface or API that the front-end code can call to fetch data from the back end. What kind of tools or APIs are used in a composable DXP?In addition to the headless CMS, which is the central hub of the composable DXP, this type of platform will include a wide variety of microservice-based APIs based on what your organization needs. The beauty is that you can pick and choose the best options in each of these areas below in addition to others without being locked to a specific vendor:E-commerceAsset managementCustomer managementOmnichannel managementMarketing automation and analyticsContent workflowsCustomer engagementAI toolsIn a nutshell, composability means you have the freedom and flexibility to create a unique DXP that’s tailored specifically to your organization’s needs by choosing the right microservices. You might think of these microservices as being an arsenal of tools that can help you elevate your organization above the competition.If the idea of switching from a traditional, monolithic platform to a composable DXP seems daunting at first, keep in mind that the transition doesn’t have to take place all at once. Instead, it can take place one piece (or API) at the time as you add different products and services to the headless CMS. Compatibility enables this kind of targeted transition because each component or API works independently of every other component. As you might imagine, this has many advantages. One of the biggest is that a failure in one component doesn’t bring down the whole system.A composable DXP provides many significant benefits for your organization’s executive, creative and technology teams. Here are four key features of composable DXP and how each team benefits.Very little to no coding neededWith a composable DXP, most changes don’t require the technical knowledge of a developer. Here’s how this benefits teams at every level of your organization.Executive teamsWhen marketing and technology teams can focus on what they do best, there should be less friction between the two. This reduces frustration levels and makes for happier employees, helping you retain your best workers.Creative teams Composability will empower marketing teams to create, change and publish content without having to have any technical expertise. Content is easy to access in one central location. Marketing teams will no longer have to create tickets and wait for developers to get around to their requests. Instead they’ll create campaigns and push a variety of content types to multiple platforms and channels with greater speed and efficiency.Technology teamsThe time developers typically spend making everyday fixes and working with code to launch new campaigns will be freed up so that they can focus more time on creating user-friendly digital experiences for customers.ScalabilityDo you plan on adding e-commerce down the road? Want to add a mobile channel? Want your website to have chat functionality? It’s very easy to add new apps and services to your websites and other channels with a composable DXP. Executive teamsThe business can more easily expand its product and service offerings without having to worry about downtime for websites and other channels. You can focus on growing the business with confidence that your content management system has the agility to keep up. Creative teamsAs new marketing automation and tools become available, it will be simple to add these to your API mix.Technology teamsIt will be easier for IT to scale apps because services can be deployed independently. Tech can focus on one type of digital service, while others continue to work as normal. There’s no need for rushed overnight deployments or site downtime to release new functionality.SpeedComposability improves speed in several different ways, including speed of publishing content, speed of implementing campaigns and speed of reaching business goals.Executive teamsBusiness goals can be fulfilled faster, whether you aspire to expand into a new region or roll out new products and services. What better way to stay a step ahead of the competition?Creative teamsMarketing leaders will be empowered to launch campaigns and publish content much faster. Again, there’s no waiting on IT to make changes. They can also push content to multiple sites without having to totally recreate content from scratch. Composability makes it easier to create a content block for one site, and then quickly push that content to other sites and channels.Technology teamsSlow implementations become a thing of the past, as IT teams focus their efforts on targeted API functionality, rather than being bogged down with tickets for minor edits and updates.Improved customer experiencesWhen relying on a composable DXP, delivering content that’s personalized and relevant becomes the status quo instead of the exception, boosting customer satisfaction. Executive teamsThe business can expect to reap the rewards of improved customer experiences. A current Forrester Total Economic Impact (TEI) study demonstrates an ROI of 295% with a composable architecture.Creative teamsMarketers will no longer be hindered by the rigidity of a monolithic CMS. Instead, they will have unlimited access to all the tools they need for success with the freedom to expand their toolkit any time they choose.Technology teams With less time spent on repetitive requests, the IT staff can put its expertise to work in key areas which will have the biggest impact on customer satisfaction.FAQsAs a recap and to answer additional questions you may have, here are a few frequently asked questions about composable DXPs.Am I tied to one vendor that determines what solutions I can use?No, a composable DXP gives you the freedom to choose the best solutions, regardless of vendor.How do I know all the components that I want in my composable DXP will work together?Composable providers understand the importance of their solutions being able to integrate with other APIs and have worked to address this issue. Composable providers ensure their solutions can seamlessly enable multiple APIs to work together by making them easy to plug in with software developer kits (SDKs) or one-click connections.What if I want to keep tools on my current websites that are working?With a composable DXP, an organization can choose the best options and even keep using some of the existing solutions that are already working. You are no longer locked into using just the services and apps that your vendor or platform supports.What is the first step in transitioning to a composable DXP?Begin by thinking about the apps and services you would want to have in your DXP if the options were limitless and then write them down. Be sure to get input from executive, creative and IT teams before searching for products and scheduling demos.Learn moreLearn more about composable DXPs in our guide, “What is a DXP? Understanding digital experience platforms.”Schedule a free demo to see how Contentstack’s composable digital experience platform can benefit executive, creative and technology teams at your organization.
De-risking your transition to composable
Everyone has a different journey to composable. Some companies adopt it quickly; some take several months. Some are eager; some are skeptical. But nearly all are concerned about risk during the transition. That’s not surprising — any good business leader considers all the risks at hand when making a big move. Levi Strauss & Co certainly did, and they weren’t shy about discussing it on our “People Changing Enterprises” podcast. I was a fan of the openness from Zach Crittendon, a software architect, as he broke down Levi’s approach to transitioning from their monolith environment to a composable architecture.Since risk is on everyone’s minds, I wanted to share my perspective on how to minimize risk when making the move to composable.Get everyone on boardChoosing to make the switch from monolith to composable doesn’t happen overnight. It also can’t be accomplished alone. You need a team. If critical stakeholders like finance and procurement are not on board at the start, it can cause problems and increase risk in the future. Finance might question the higher upfront costs because the business is adopting several best-of-breed tools with built-in benefits like scalability and extensibility. Procurement is going to look at the different vendors to manage and balk.Demonstrate the business case for why this move is important:To finance: “The market is ever-changing and we need to pivot quickly when required. Our current environment doesn’t allow us to do that. Composable is much less risk, time and cost than our current environment in the long run.”To procurement: “I know you want to consolidate vendors, but our current tools aren’t working for the business. There’s no solution in the composable world where we just buy everything as one.” (If Contentstack is your composable partner, I would recommend telling them about Care Without Compromise™, the industry’s only cross-vendor support program).It’s a slow process, but worth it. There’s much less uncertainty and chance that risk might be incurred in the future from internal conflicts.Make a plan and take it in phasesOnce you have everyone on board, your next move to decrease risk is to make a plan. I recommend pacing the transition in phases so it’s not so overwhelming or too fast.I like how Zach said it: “I think the choice of the word ‘composable’ is really meaningful in the sense that it’s like a musical composition. It’s a series of notes and chords that come together into bars and movements. Eventually, you have an entire piece.”The terms “come together” and “eventually” are important in Zach’s quote. Levi’s didn’t adopt composable all at once. In fact, they started with just four modules. Eventually, they were able to create cool content experiences that they had been dreaming about for a long time — but it wasn’t what they started with. They started with a plan and phase one.However, remember this: Plans change.I love this quote from President Eisenhower surfaced by a previous “People Changing Enterprises" guest: “In preparing for battle I have always found that plans are useless, but planning is indispensable.”I wouldn’t say having a roadmap for your transition to composable is useless, but I would advise you to be open to change as circumstances evolve. It’s the act of planning for the future that will de-risk your transition most, rather than the plan itself. Balance the present and the futureConsider the balance between the capabilities you need now and what you’ll need down the road.One of the benefits of composable architecture is the flexibility it provides. If you build something into your initial stack that you want to remove later, it is much easier than in a monolithic environment. Conversely, if you leave something out that you discover a need for, you can easily integrate that into your stack. Balancing the present and the future also means you have a long-term vision of what you want to do but start with a very clear and provable business case. For Levi’s, their first phase in the composable transition was proving Contentstack would excel with one use case: the homepage. While the homepage ran through the headless CMS, the rest of the website remained on the monolith. It was like a small trial run: Once they proved the business case for composable, they moved on to phase two. They replaced their old environment and created a simple version of the website in a smaller market (for them, it was Eastern Europe). The third, and last, phase was taking the lessons learned from phases one and two to fully replace the entire website.Trust your instinctsThe term digital transformation – along with all the moving parts and plans it brings – can be intimidating. So, here’s my biggest advice in this process: as a business leader at the head of the charge, trust your gut. I got this advice from Dheeraj Pandey, founder and CEO of Nutanix and someone I respect, who said that gut feeling comes from experience. You may not have walked through a digital transformation project before, or it might have looked very different in the past. But experience forms the foundation of your gut instinct.If something seems like a risk, consider it. Check with your colleagues and trust their gut instinct, too. Remember this transition to composable is a less risky approach than staying with your old tools and technologies. Any good tech leader knows you’ll never fully de-risk your transition to composable. But with a thorough approach, an understanding of where you want to go, and an experienced partner to offer expertise, you can pave a path to less risk and more flexibility for the future.
Composable vs. monolithic: Which is right for you?
Businesses are trying to create better customer experiences, so composable digital experience platforms (DXPs) are becoming more popular. But what are they? How do they compare to monolithic platforms? And how do you choose the right one for your business? In this blog post, we will answer these questions and more.What is a digital experience platform (DXP)?Digital experience platforms (DXP) are purpose-built technology solutions for creating, managing, delivering and optimizing consistent digital experiences across different customer touchpoints. These tools offer businesses a valuable way to communicate with their users through content and obtain customer feedback through data collection.Companies can utilize DXPs to create content tailored to websites, email campaigns, mobile apps, social media channels, e-commerce sites, IoT devices, digital signage systems and more. Beyond simply broadcasting content on each platform, DXPs also allow marketers to automate marketing activities and develop a unified digital experience that can take users toward their desired goals or objectives.DXPs help companies understand what customers want and need. They can do this by looking at how customers act online on websites, social media, and other online places. Businesses can then use this information to reach out in new ways or to improve their relationships with existing customers. Ultimately, using a DXP helps organizations make more sales or conversions by providing a better user experience across multiple channels.What is composable architecture?Composable architecture is an innovative way of organizing and managing software development that separates front-end and back-end code. This technique enables teams to create, modify and launch content without relying on developers for coding. This method of organization helps speed up development and make it more efficient. Composable architecture makes developing software easier while encouraging teamwork between different departments. For example, if you use a composable content management system, the marketing team can make changes and publish their work without waiting for developers to finish coding. This way, teams can post new content more quickly. Additionally, developers can focus on creating unique experiences and features instead of being bogged down with marketing tasks or fixes.What is a monolithic DXP?A monolithic DXP solution is an all-in-one platform that provides a suite of tools for managing content. These platforms are designed to enable users to store, manage and publish content quickly and easily. They typically offer features such as content editing options, user permissions and roles and media asset management.Monolithic content management solution platforms can be rigid in terms of how they operate and may not be able to keep up with the ever-changing needs of a business. Additionally, they tend to take longer to customize than composable DXP systems.What is a composable DXP?The composable DXP concept is still relatively new and has become increasingly popular recently. A composable DXP is a platform that allows digital teams to assemble individual services or microservices into an experience that meets their specific needs. This innovative type of DXP is essentially an assembly of best-of-breed solutions to deliver content and digital experiences to customers in a much more agile, flexible and efficient way than a single monolithic platform.As opposed to the traditional monolithic approach taken with DXPs, this microservices approach enables companies to cost-effectively customize their DXP according to their business needs. Furthermore, allowing for a greater level of scalability and interoperability allows faster time-to-market for new features or services, as well as improved customer satisfaction.The composable approach gives organizations better control over their digital experiences and helps them stay ahead of their competition by enabling them to focus on innovation instead of maintenance. A composable solution makes it easier for businesses to move quickly while keeping up with the ever-changing technology landscape.What to consider when comparing a composable and monolithic DXPsCan the platform integrate with solutions your team currently uses?Monolithic suites are large programs often made up of products obtained through acquisitions and then given a makeover in terms of branding and user experience to fit into the overarching process. Such products lack the open-source code needed to integrate them seamlessly with other solutions, which can limit their utility as part of a more comprehensive DXP solution. This technique makes it simple for internal integration, but external integration can be difficult or even impossible.On the other hand, with a composable DXP, external integration is better facilitated due to its ability to connect with existing best-of-breed solutions more readily. As such, organizations have more control over how their digital experiences are created and tailored for their specific audiences. Furthermore, each individual component can be monitored separately from the rest of the system, allowing for greater visibility into performance and ease of scalability when needed. Ultimately, a composable DXP offers organizations greater flexibility and agility compared to monolithic platforms by providing enhanced external integrations and visibility into performance metrics on an individual basis.How much time will it take to deploy the platform?Deploying a new monolithic suite can require significant time and effort — sometimes months — and demands constant monitoring for unexpected changes or challenges during set-up.Moreover, it's necessary to ensure that all employees acquire the required skills to work effectively in this new environment. Besides the technical implications of such large-scale transition projects, there are also social and psychological implications that business leaders should take into consideration. Companies must be aware that transition periods affect team dynamics and thus must create an atmosphere of collaboration that encourages employee engagement and satisfaction throughout the process.On the other hand, a composable DXP approach allows companies to start quickly, taking advantage of the existing knowledge their staff already has. This strategy eliminates the need for extensive training since they can be up and running with a condensed feature set using workflows they're already familiar with.How will we keep the platform up-to-date?Companies can easily keep their composable DXPs up-to-date as the various vendors focus solely on perfecting their solutions. Additionally, organizations can frequently enhance open-source products with improved customizations and updates that won't depend on the vendor.For monolithic suites, a single vendor provides updates and new features; however, some of these “nice-to-have” additions may take an extended amount of time to be implemented to the platform — if at all. Even minor bugs can be left without resolution until suite-wide updates are rolled out. Companies should be aware that they may not always get timely fixes for any issues they encounter while using DXPs with a single-source provider.How secure are these platforms?A composable architecture allows security updates and patching solutions to be implemented quickly for each component without hindering other systems. This expedited process allows for swift response times in case a breach or vulnerability is discovered. However, if a security flaw is found in one component of an entire suite, it can likely extend to the whole system, thereby rendering the entire suite susceptible to exploitation. Consequently, organizations must take extra care when monitoring their suites for security flaws to ensure that all corners of their system are protected from malicious actors.On the other hand, monolithic solutions can be patched as a single software package. Still, patches may need to happen when the system is not being used, causing extended exposure to vulnerabilities.ConclusionComposable DXPs offer more flexibility and agility compared to monolithic platforms. This means they can scale better, have new features and services faster and improve customer satisfaction. They also provide shorter deployment times, easier updates and enable responsive security updates. However, while they may be more flexible than a single-vendor platform, companies must still carefully monitor their systems for any potential security flaws or vulnerabilities that could put their entire suite at risk. Ultimately, businesses can make informed decisions about which type of system best meets their needs by understanding the differences between these two approaches to digital experience delivery and the pros and cons of each.Learn moreLearn more about composable architecture in our guide, “The ultimate marketer’s guide to composable DXPs.”Schedule a free demo to see how Contentstack’s composable DXP can help your organization deliver the digital experiences your customers crave.
The ultimate marketer’s guide to composable DXPs
Many content management systems today are being called digital experience platforms (DXPs) because they have evolved to have more functionality and features than the traditional CMS once had. However, identifying a true DXP involves looking at the way a platform performs and interacts with other tools and communication channels.In this guide, we’ll tell you how to recognize a DXP, explain the difference between monolithic and composable DXPs and show you how a composable digital experience platform can better enable your marketing team to flex quickly to keep pace with the ever-changing content needs your business and its customers require.From launching campaigns to making quick website changes without a developer, you’ll learn why a composable digital experience platform can be a real game changer for your marketing team.Functionality is the key to identifying a true DXPA digital experience platform or DXP is a central hub where content is managed and stored for the purpose of delivering personalized experiences to customers throughout the buyer journey. It enables the seamless integration of multiple apps and services.Gartner defines a DXP as “an integrated set of core technologies that support the composition, management, delivery and optimization of contextualized digital experiences.”As this definition tells us, a DXP is not necessarily a single platform. Instead it’s a variety of solutions that are controlled and work cohesively from one central hub.It’s important to note that all DXPs are not equal. DXPs can be built on a traditional, monolithic architecture or with a composable architecture, and there are significant differences between the two.DXP architecture: Composable vs. monolithicThe most important consideration when choosing the right DXP is its architecture. Is the DXP built on a “monolithic'' or a “composable” architecture? While it’s not crucial that you understand everything about what these terms mean, it’s important to know this one key difference: A monolithic architecture is limiting, while DXPs built with composable architecture virtually have no limits. Why monolithic architecture is limitingA digital experience platform built on a monolithic architecture will provide some flexibility to integrate with third-party apps and services. This flexibility can help your marketing team deliver more personalized experiences to customers as it connects with analytics tools and other services. However, because of its very nature, this type of DXP limits what you can and cannot do.That’s because the platform’s vendor controls the type of technology that will work with the system. They not only control which third-party apps, services and communication channels can be integrated with the platform but also how they will interact.This might not be an issue if you find a platform that works with all the channels, third-party services and analytics tools that you rely on today. But what happens down the road when you want to leverage new tools that come to market that aren’t compatible with the monolithic platform? Other than telling the vendor you would like to be able to integrate these tools, your hands are tied and you’re left with two options: Stick with a platform that doesn’t allow you to integrate tools you need, or start all over again by shopping for a new platform.Why composable architecture is limitlessA DXP built with composable architecture is composed of a set of independent APIs — editable software modules — that work together to deliver personalized content experiences at various touch points throughout the customer journey.A composable DXP houses an organization's content and campaigns, and it brings together all its sophisticated marketing tools and technology including automation, e-commerce and analytics. The DXP works with cloud-based and microservices solutions.The term “composable digital experience platform” gained popularity when Gartner released a report called “Adopt a Composable DXP Strategy to Future-Proof Your Tech Stack” in December of 2020. That report elevated composable DXPs and indicated that organizations using them would have an advantage over their competitors with statements like this one: “... by 2023, organizations that have adopted an intelligent composable approach will outpace competition by 80% in the speed of new feature implementation.”It’s true that speed is an important advantage of composable DXPs. These platforms make it easier to customize and scale to align with your organization's unique needs and growth into the future. You’re in total control when choosing the tools your DXP leverages now, when you want to add or remove them, and when scaling your DXP later to add new services that haven’t been developed yet. This is what we mean by “limitless.”Adding new functionality is as simple as adding a new API, replacing an existing API, editing an API or integrating it with a different third-party application, service or channel.There’s also less downtime since failures in one service are isolated from others on the platform. Likewise, services can be added or removed without affecting everything else.5 benefits of a composable DXP As you might have gleaned, DXPs with composable architecture offer a myriad of benefits that empower marketing teams to enrich customer experiences. With composable platforms, marketers will benefit from greater:Speed: Launch campaigns faster and enhance customer experience without having to wait for developers to change coding.Knowledge: Data from multiple sources and channels provides a more complete picture of the buyer. These include website analytics, social media, loyalty programs, customer relationship management and more.Agility: Customer data and feedback allow you to pivot quickly to deliver more targeted and personalized content experiences at various touch points throughout the buyer journey.Ease of use: Content editors can modify user interfaces and content experiences without help from developers. And since all content is managed in one central location, it’s simple to access, edit and repurpose content quickly as needed.Omnichannel reach: Composable DXPs empower marketers to more easily reach customers wherever they are, on the devices and channels they rely on the most.Enriching the customer journeyCustomers today expect personalized content experiences that are relevant to their daily lives and needs. Until recently, that’s been a tall order for marketing to fill due to the limitations of traditional CMSes and monolithic DXPs.At best, reaching customers throughout the buyer journey, from awareness to loyalty, has meant cobbling together apps and services to reach them at the different stages through different channels; writing a lot of content for different audiences and platforms; running analytics, problem solving, making changes and trying new approaches. The result was disjointed content that was hard to get to customers on time and difficult to manage.Composable DXPs enable marketers to more easily manage all the different communication channels like social media and websites, to deliver more consistent messaging throughout the buyer journey. Customers enjoy more relevant and personalized content delivered in real-time across at all the different touch points throughout the buyer journey.Is a DXP a good fit for your marketing needs?There are several factors to consider when deciding whether your organization and marketing team need a DXP including price, business needs and growth and current satisfaction with your existing platform. If a traditional CMS that integrates with a few apps and services fulfills your current needs now without any significant pain points, then making the switch may not be worthwhile at the moment.However, the opposite may be true if you find your current platform is stifling the kinds of content experiences your marketing team is able to deliver to customers and potential buyers. If you’re ready for more freedom and flexibility to adapt your websites and content with greater speed, knowledge, agility and ease, this is a clear sign that it’s time to consider a composable DXP.Learn moreWhat are the critical ingredients for adopting a digital-first marketing strategy? Contentstack CMO Susan Beerman shares her expert insights in this episode of "Contentstack LIVE."Schedule a free demo to experience the game-changing benefits of a composable architecture with Contentstack’s digital experience platform.
How to switch from a monolithic to a composable architecture in 7 steps
In recent blog posts, we discussed the benefits of a composable architecture and the common pitfalls of moving to a composable architecture. Now that we’ve highlighted the benefits and the challenges, there’s only one area left to cover: how to make the switch.The goal of switching from monolithic or “legacy” architecture to composable is to do so with as little disruption as possible to your organization’s digital experience. This seven-step process helps you do just that.Step 1: Make sure you’re readyMoving to a composable content management system (also known as a “headless CMS”) is a major undertaking that requires a lot of time and resources. So before you take any concrete action, it’s crucial to first ensure that your organization is ready to make the switch. To determine if your organization is ready to switch, ask yourself the following questions:What are your goals?Do you need to scale certain key functions or features to keep up with customer growth? Does your digital experience require a particular tech stack that can’t be replicated with a legacy CMS? Do you need to cut down on development time and reduce your time to market? Before moving to composable, it’s important to define what specific business needs you hope to meet by making the switch.Can these goals be achieved with your legacy architecture?Depending on your organizational needs, it’s possible that your monolithic architecture isn’t up to the task. Still, it’s a good idea to confirm this before committing time and resources to moving to a composable CMS. Do you have the right people in place?Implementing and managing a monolithic CMS and a composable CMS are two very different things. You need to be sure you have engineers and developers on your technical team who can effectively manage the transition — and everything that comes after.Step 2: Take inventory and categorize functionsA monolithic CMS is large and complex. You may not realize how many functions are contained within the codebase — or the ways each function connects to and depends on the others. You don’t want to find yourself midway through a migration and scrambling to find an application to replace a key function you didn’t know was there.In order to ensure a seamless switch from monolithic to composable architecture, it’s important to take an inventory of what you currently have. Mapping out how all the existing monolithic functions work together helps ensure you have the right tech stack in your new composable CMS to handle those functions once the migration is complete. During this step, you should also group all your functions into logical units based on the area of your business they support. For example, all the functions that support your customer service can be grouped into one unit, while functions that support shipping can be grouped together in another. Knowing what functions and services you currently have is a crucial part of the next step: deciding what to prioritize as you switch to composable. Step 3: Define your prioritiesIt can be tempting to want to migrate everything from your legacy CMS to composable all at once, but doing so is a recipe for disaster. The smartest and safest way to switch to composable architecture is with an incremental process; how that process unfolds is up to you.There is no one-size-fits-all approach to this step. Some enterprises may focus on moving functions with the fewest number of dependencies into a composable CMS. Others may be experiencing performance issues with core functions in their legacy CMS and choose to move those services over first. Each organization will have its own unique business needs and priorities. Step 4: Find a platformThe purpose of this step is to help you get a clear picture of what you need from your composable CMS and how you intend to use it, which in turn helps you identify the platform that is best suited to host your new composable CMS.Once you’ve taken inventory of what you have in your legacy CMS, the next step is to define how each existing feature works. This will give you a better idea of how those features need to function as individual applications in a composable CMS. You’ll also need to identify the APIs needed to build each of these applications. There are different categories of APIs depending on the functions and protocols required for your organization’s tech stack. Step 5: Isolate functions and design applicationsNow that you’ve taken inventory of your monolithic CMS’s functions and split them into groups, you’ll need to isolate the functions themselves. That means untangling any dependencies that exist between functions within these groups so they can work as independent applications in your composable CMS. Designing the applications will fall on your organization’s technical team, which is why it’s so important to ensure you have the right talent before starting the transition. In a monolithic CMS, functions are linked to domain logic, but composable doesn’t work that way. Your team needs to separate the presentation, business logic and data layers of each function — and set up gateway APIs to route requests between each of those layers — in order to ensure these functions can operate independently in a composable environment.Step 6: Define your strategyYou’ve started the process of designing the applications and determined the order in which these functions will be migrated over to your composable CMS. Now you have to decide on a migration strategy. There are a few ways you can perform this migration.The Strangler PatternIntroduced by Martin Fowler in 2004, the Strangler Application Pattern is an incremental approach to migrating from legacy architecture to a composable system. With the Strangler Pattern, your team builds and deploys the individual applications for each function. While this is going on, a router (also known as an intercept, a proxy or a facade) directs user requests. If the request involves a function that hasn’t been migrated yet, the legacy CMS handles it; if it involves a function that has been migrated, your new composable CMS handles it. As more applications go live, your composable CMS will pick up more and more of the user requests. Eventually, once all services and functions are up and running in your composable CMS, you can route all traffic there and retire the monolithic CMS. This approach gives your enterprise a valuable safety net in case one of the applications doesn’t work as intended, allowing you to quickly identify the problem and deploy a fix. It’s also minimally disruptive to an existing system, which makes it a very popular approach to migrating to composable architecture.Domain-Driven Design (DDD)The Strangler Pattern is ideal for organizations with static needs. But if your organization is constantly adding new functionality, Domain-Driven Design (DDD) offers greater flexibility during the migration process.With DDD, new functionality is added to a standalone application, rather than to the monolithic codebase. An API gateway routes incoming requests to the monolith or the new composable application, depending on where the requested function lives. In the long run, DDD and the Strangler Pattern both eventually phase out your monolithic CMS — the difference mainly lies in how agile your CMS can be during the migration. Parallel adoptionA parallel adoption pattern works similar to the Strangler Pattern, but with one key difference: the monolithic CMS does not get retired right away. Instead, the monolithic and composable solutions run the same features in parallel with one another. Duplicating these features allows you to compare how each CMS performs with a given request, which can help you determine if the composable application is an improvement over your existing functionality. Eventually, the monolithic CMS does get retired, but not before you can gather extensive performance data to ensure the composable CMS is delivering as expected.Step 7: CI/CD & Strategic MigrationThe last step is to create a CI/CD (Continuous Integration/Continuous Delivery) process. The CI/CD process allows your team to automatically test any changes and confirm the code is ready to deploy, and if it is, to automatically publish those changes. A CI/CD pipeline allows your team to code, test, and deploy changes without getting in each other’s way, and it’s a key part of a major benefit of composable: the ability to test and code changes without disrupting the digital experience for your users.At this point, you’re ready to begin migrating functions out of your monolithic CMS and into your new composable solution. As we mentioned above, the order in which you migrate and implement each application depends on what best suits your needs. Above all, the migration should be done gradually to ensure your monolithic CMS can serve as a backup and your team is able to address issues as they arise. Learn moreLearn more about the benefits of a composable architecture in our guide, “What is composable architecture?”Schedule a free demo to see how Contentstack’s headless content management platform and industry-leading, cross-vendor support can help your organization make the transition to a composable architecture today.
How to avoid the pitfalls of a composable architecture
Digital content management is in a state of perpetual evolution. Consumers have come to expect robust, seamless digital experiences when interacting with brands, and organizations that fail to meet those expectations can quickly find themselves left behind.It’s tempting to think the solution is to build a digital experience that satisfies the expectations of today’s consumers; unfortunately, it’s not that simple. Every day brings new channels and competitors, and the digital experiences consumers want today might not look anything like the one they want tomorrow.A composable architecture gives businesses the speed, flexibility, and scalability they need to deliver digital experiences that meet the expectations of current and future customers. However, there are complexities in the implementation process that enterprises need to be prepared for to ensure a seamless transition to composable architecture.What is a composable architecture?Content management systems traditionally have relied on monolithic architecture: an all-in-one system in which the front-end and back-end layers are handled by a single codebase. That approach served us well for decades; that is, until 2014, when mobile internet usage supplanted desktop usage. Since then, consumers have grown to expect a seamless omnichannel experience that a traditional monolithic CMS was never designed to deliver. “There are many more requirements on the customer [or] end-user side,” said Jeff Baher, head of product marketing at Contentstack. “Content that once resided solely on a website is now in many different places.”Monolithic architecture offers a suite of functions that can be managed from one codebase, which makes for a fairly simple implementation process. But what happens when an organization’s needs surpass the capabilities of a legacy CMS?“Can any one single vendor get their arms around it and solve for all that?” Baher asked. The answer is increasingly no. Enterprises are often forced to rely on clunky plug-ins to deliver the functionality they need, and with each new plug-in, the site gets a little slower — and the digital experience suffers as a result.Organizations wishing to avoid plug-ins can update their CMS, but that’s time-consuming and expensive. With monolithic architecture, even minor front-end changes can require significant updates to back-end code. And, of course, that process must be repeated every time consumer expectations change or new channels emerge.A composable architecture breaks down monolithic solutions' large and complex functions into smaller, more manageable pieces. An application programming interface (API) acts as the go-between for these smaller pieces, allowing them to communicate and transfer information more efficiently. In a composable CMS, the front-end and back-end layers are decoupled to make changes to the front-end independent of back-end functions.The result is the same functionality found in monolithic architecture, only more efficient, more flexible, and with more freedom to build a customized or modular solution to meet an organization’s specific needs — once the new architecture is up and running, that is.Common pitfalls of implementing a composable architectureA composable architecture allows organizations to build rich, omnichannel digital experiences on their terms, free from any limitations imposed by monolithic architecture. But a wider range of possibilities also means more potential challenges.What goes where, and who’s on first?A monolithic architecture has a variety of inherent shortcomings, but monolithic solutions offer a clear benefit: simplicity. Although notoriously difficult to update, legacy architecture is fairly easy to implement, which may be attractive to some organizations depending on their needs. And since monolithic solutions are typically created and sold by one vendor, organizations benefit from a one-stop point of contact for any issues. A composable solution brings together the capabilities of different vendors, Baher said. This is undoubtedly a positive regarding flexibility and freedom, but if one element doesn’t work as intended, it can affect the entire digital experience. With a monolithic solution, the vendor handles identifying and fixing the problem, but with a composable one, the organization has to manage the diagnostic process. On top of that, if the issue is caused by two elements from two different vendors, which vendor is responsible for the fix?The ‘kitchen sink' problemThe main selling point of composable architecture is its flexibility; there are few limits on what your organization can do with composable content and solutions. But just because you can do something doesn’t necessarily mean you should. A composable architecture is “similar to Lego pieces, allowing you to build many different things,” Baher said. “But that’s also the challenge: What do you build? How do you do it?”Assembling or integrating the available pieces is only half the battle. The other half is making sure each component selected is necessary to create the digital experience you have in mind. Remember, there’s “must-have” functionality, and there’s “nice-to-have” functionality — and the more you have of the latter, the less time your IT team has to focus on the former.Disconnects between teamsAs the old saying goes, “a camel is a horse designed by a committee.” The flexibility of a composable architecture is useless if nobody can agree on the best way to use it. In organizations accustomed to monolithic architecture, it’s not uncommon for siloed teams or departments to form and operate independently of one another.Under these conditions, each team may develop their idea of what “best” means regarding functionality, user experience, and so on, which can make for a rocky transition to a composable architecture. To overcome this challenge and to maximize content reuse, organizations need to break down those silos by clearly defining cross-team goals and making sure departments work collaboratively to achieve them. If not, the digital experience you deliver to consumers will likely resemble a camel.The people problemUltimately, an organization’s ability to successfully implement a composable architecture rests mainly on its people, for it’s not only a technology shift, it’s also a mindset shift. With a monolithic CMS, all the features are included in the software, but a composable solution is essentially a blank canvas — and it’s up to your people to think through and feel comfortable and confident with how to fill it in. Eliminating disconnects between teams is a vital part of success in this regard, but organizations also need to have the right frame of mind and the right resources on the technical side to build everything out.Overcome the pitfalls and go composable with confidenceMoving to composable architecture is more complex than many organizations realize initially, but the pitfalls are all surmountable. The following considerations are the key ingredients for success, according to Baher:Choose the right component technologies.Select vendors who view going composable as a partnership, not a dealership.Invest in automation technology to simplify integrations and automate routine tasks.Seek expertise and support to help you along the way.Run the numbers and a proper ROI analysis.Learn moreWatch this episode of "Contentstack LIVE!" to learn strategies for implementing composable technologies from Auden Hinton, director of digital experience at Contentstack.Schedule a free demo to see how Contentstack’s headless content management platform and industry-leading, cross-vendor support can help your organization transition to a composable architecture today.
Why a composable CMS is right for you
The average digital user spends 54 seconds on a page. That may seem like a short amount of time to formulate an opinion about your site, but from the user’s perspective, it’s practically an eternity. According to the Stanford Persuasive Technology Lab, 75% of consumers decide whether a company is credible based solely on their experience with the company’s site. And research from Google found that 1 in 4 visitors will abandon a site if it takes longer than 4 seconds to load.Your site has a very small window of opportunity to make a good impression. A composable content management system (CMS) can help your organization meet the needs and expectations of today’s consumers while remaining agile enough to adapt when those needs change. (And they will.)Here’s how.What is a composable content management system?Content management systems are traditionally built using monolithic or “legacy” architecture. With the monolithic model, entire applications are designed as a single unit: a monolithic CMS provides a suite of functions, all handled by a single codebase.This model worked well when the digital experience only had to be delivered on desktop browsers, but that changed 15 years ago with the release of the first iPhone. Monolithic was slow to adapt to mobile internet usage; since then, a slew of new channels has popped up, from smartwatches and gaming consoles to devices like Google Home and Alexa.Today’s consumers demand a seamless omnichannel digital experience, and monolithic struggles to keep up: a legacy CMS can be upgraded to fit new channels, but those upgrades are reactive, not proactive. Monolithic is slow to adapt to existing channels, let alone anticipate new ones. In addition, the inherent complexity of legacy architecture makes for a lengthy publishing and launch process, which affects the time to market on any upgrades. That’s not just inconvenient — it’s a genuine risk to an enterprise’s long-term success. That’s why more organizations are moving to composable architecture.How does a composable CMS work?A composable CMS is built using a collection of smaller, more manageable pieces, instead of the single large and complex unit found in monolithic solutions. With a composable CMS, organizations choose the individual systems and services that best suit their needs and allow them to build a custom digital experience. These pieces are tied together using an Application Programming Interface (API) that acts as a middleman for these smaller pieces to communicate and transfer information in a more efficient way.What are the benefits of a composable CMS?The modular approach of composable architecture offers a variety of benefits for both businesses and consumers.Innovation forward Because monolithic is so large and complex, most of the development time and resources are spent on upgrading the CMS just to keep up. Unfortunately, that leaves less time for developers to take a more forward-thinking approach. The rapid development time of updates and upgrades to a composable CMS means your team has more time to focus on innovation.AgilityWith monolithic architecture, even minor front-end changes can require significant updates to back-end code, and that means developer involvement — even for something as simple as updating site fonts or a carousel. With a composable CMS, the front-end and back-end code are decoupled, so front-end changes (i.e., changes to the presentation and delivery of the site to users) can be made without having to update the back end. This flexibility is crucial in the age of digital disruption, when organizations that are unable to adapt to new channels and behaviors can get left behind.Composable CMSs allow you to swap out modular components on the fly. This cuts down on development time and allows organizations to experiment with changes to a site or application before fully committing to them.Scalability A growing user base for your site or application is a good thing, but if you want to maintain that growth, you have to scale. Both monolithic and composable CMSes can scale horizontally by adding more instances of a high-demand function or feature. But in a monolithic CMS, everything is interconnected: if you need to run five instances of a specific feature of your site or app to meet demand, you have to run five instances of the entire application — even if you could meet demand for all the other features with just a single instance. Therefore, ensuring the performance of that one function could mean having to pay for five times more server or cloud storage than you really need.Composable lets you scale individual functions according to demand. It’s a more efficient and budget-friendly way to consistently deliver the digital experience users expect from your business.Enhanced capabilities Every monolithic CMS has its own unique pros and cons: Adobe Experience can handle a lot of site content, but it’s expensive and requires significant IT support throughout its lifespan. Sitecore can be scaled easily and is more secure than most other CMSes, but skilled developers are hard to find and transitioning to Sitecore is a lengthy and expensive process. With a monolithic CMS, the digital experience is limited by what that particular CMS does well. Composable lets you choose the best applications for each function and build a limitless CMS experience. Reduced talent costsTo maintain and upgrade a monolithic CMS, you’ll need developers and engineers who are experts in that specific CMS’ proprietary framework. Those specialized skills mean organizations have to pay more to attract and retain talent. In addition, it’s difficult to learn these complex and highly specific systems on the job, so organizations usually have to hire more top-dollar talent every time a member of the team leaves the company.With composable, organizations can access a much larger talent pool, making it easier to find the right people to handle each individual function — for the right price.Improved user experienceA composable CMS can make a major difference in the user experience. A monolithic CMS can usually only be customized via plug-ins, which negatively impact site loading and speed. This can affect your bottom line: recent research from Portent found that an e-commerce site with a one-second load time had a conversion rate 2.5x higher than a site with a five-second load time. Composable allows for as much (if not more) customization, but without sacrificing speed.Learn moreLearn more about composable architecture in our guide, “What is composable architecture?”Schedule a free demo to see how Contentstack’s content experience platform can deliver the benefits of composable to your organization.