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Customer Success

You're More than Just a Customer

Contentstack understands the challenges of implementing new software. That is why we stand by our commitment to our customers to ensure a seamless transition.

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Our Customers Love Us

Financial Services

A+ Headless CMS

While we were doing the initial build of our platform we had multiple Zoom sessions with our customer success manager and solutions architect where they were able to confirm we had used the system in the right way and/or suggest alternative methods.

Airlines/Aviation

Great CMS and Powerful APIs

Apart from the generally simple and easy to use UI for content editors, it has been fun to use this CMS with the frequent updates and the company's positive response to feature requests. We truly get the feeling that they are valuing their users' opinions and ideas.

Leisure, Travel & Tourism

Flexible System, Amazing Support

The in-product chat is super helpful as customer support is incredibly responsive. We had our stack up and running, powering content in a couple of months. The last project that was similar took multiple quarters.

Higher Education

Ever-Evolving Product & Fantastic Service

The core product has all of the features our business requires. Other similar products never seem to cover all of our requirements like Contentstack does. Their support and account management has been fantastic since day one.

Hospitality

Contentstack Changes the Game

Contentstack saved my company a lot of time and money by making it easy to deploy and manage user-facing content across my organization. For developers, it was easy to deploy and fast. Marketing team can go in and update content on their own.

Education Management

Great Experience and Partnership

The flexibility in the system allows infinite customizations within components and workflows. We have a centralized marketing platform operated by 76 different countries. There aren't too many technologies that can handle what we are throwing at it.

Our Commitment to You

Onboarding & Implementation

Our team works closely with you to ensure you get off to a smooth start and stay on track for your goals.

  • Onboarding strategy including goal discovery, setup, architecture, integrations, and deployment support
  • Assigned CSM with regular check-ins
  • 24/7 in-app support

User Training & Education

We provide resources to educate and empower your team to take full advantage of Contentstack.

  • User product training, from basics to advanced features
  • Detailed documentation for all users
  • Personalized Customer Portal

We're Obsessed with Taking Care of Our Customers

2-5 Minute Average Response Time

Higher Industry Customer Satisfaction

Top-Ranked on G2 Crowd & Gartner

See Why Customers Love Working With Us