7 Must-Know Omnichannel Retail Trends for 2021 and Beyond
In today’s rapidly-changing economy, it’s more important than ever to stay up to date on the latest trends influencing the omnichannel retail space.
In the article, we’ve compiled everything you need to know about omnichannel retail in 2021, key developments ranging from shoppable social to the shocking role of physical spaces, and the software you can start working with today to act on all these modern trends.
What Does Omnichannel Retail Really Mean?
In the beginning there was single-channel retail — aka, the “traditional” model.
Single-channel retailers communicate with customers and sell their wares through a single channel. This channel could be anything from an online store to a physical one.
But as internet-connected devices gained widespread usage, retailers realized they could connect with consumers better by diving into more channels.
And thus multi-channel retail began.
Multi-channel retail is quite similar to single-channel retail — just multiplied as the retailer expands into new channels.
While this gives shoppers more opportunities to connect and shop with brands, it’s a disjointed experience that doesn’t jive with today’s consumer expectations (more on those later).
Omnichannel retail is multi-channel retail with one major upgrade: The use of cutting-edge tech to tie each channel together.
Omnichannel retail is all about creating a seamless, continuous consumer experience from the first time they discover your brand via search engine to their interactions with your on-site chatbot through the follow-up email you send to make sure they’re happy with their final purchase.
For a real-life example of what a great omnichannel retail experience might look like, check out our imaginary shopper, Chen, as she takes a typically non-linear journey through buying a consumer product:
What more and more retailers are learning is that providing an omnichannel experience is the baseline in today’s consumer environment
Here’s what you need to know about what your most modern competitors are doing — and what you can do today to keep up.
7 Data-Backed Omnichannel Retail Trends to Know
If you’re not sure where to start with your omnichannel efforts, let these omnichannel retail trends be your guide.
More Businesses Than Ever Are Investing in Omnichannel Efforts
We all know that COVID-19 impacted retailers — but what we might not have fully realized is how extensive that impact was.
A whopping 70% of locally-based retailers either introduced new or boosted existing digital channels as a result of the pandemic.
According to Audrey Low, a managing director at media agency Mindshare China, the pandemic forced many businesses to transition into omnichannel over the course of just six months, as opposed to the multi-year rollouts they may have planned.
Omnichannel Shopping Habits Boosted by the Pandemic Are Here to Stay
In an (almost!) post-COVID-19 era, it looks like those digital accelerations — and the consumer shopping habits that came with them — aren’t going anywhere.
Now that consumers know it is safer to shop from home and many also need to pinch pennies more than ever, we’ve become accustomed to using every channel at our disposal to not just complete purchases but to shop around for the best price and availability.
This is why the marketing researchers at Nielsen predict that even once things return to what was once the “norm,” many of our omnichannel shopping habits will stick around — and so will retailers that are well-equipped to serve them.
Omnichannel Shoppers Expect Consistency Across Channels
Let’s take a second to deliver on our earlier promise to discuss what exactly the modern consumer expectation is.
The name of the game for today’s shoppers is consistency.
No matter the device, no matter the social channel, no matter the shopping platform, no matter the locale, and no matter the time of day — the majority of consumers expect brands to be capable of providing consistent information and experiences at all times.
As for the retailers that can’t meet these expectations?
They may be in for devastating business losses. More than 60% of people will stop shopping with a company that doesn’t deliver the experience they want.
Social Media is a Powerful Shopping Channel
Social media has long been a tool that brands can use to grow their audiences, collect rave reviews, provide modern customer support, and drive traffic to their revenue-generating websites.
But now, many of those same social platforms are finding a way to take retailer profiles a step further by offering built-in shopping features.
According to mdf commerce’s report 10 Trends Changing Omnichannel Retailing in 2021, over 60% of brands have already started using some kind of social ecommerce functionality.
Video Usage Grows — And Becomes Shoppable
We think VentureBeat hits the nail on the head when they predict that “The future of commerce belongs to brands and creators who bring commerce and content closer together in a seamless, engaging, and interactive viewing environment.”
And according to Venturebeat, that interactive environment is video.
They predict that 2021 is the year that social platforms will enable video clips to be linked to purchase pages the same way photos on Instagram, Facebook, and other platforms have been for years.
YouTube is already dabbling in becoming a social-ecommerce hybrid platform by enabling some product ads to link directly to a purchase page.
And TikTok, a testament to the power and continued growth of video as a marketing tool, sets an example of fully-integrated social commerce by enabling URLs to be used in both user profiles and in individual video posts to take viewers straight to the product being featured.
Digital Payments Take Off
And the use of these cashless alternatives is absolutely skyrocketing. The global digital payment industry has more than doubled since 2017, growing from a $3 trillion industry in 2017 to an estimated $6.6 trillion industry by the end of 2021.
If that isn’t enough to convince you to get in on this omnichannel retail trend, maybe the news that ecommerce giants like Amazon and Apple continue to invest in digital-first payment solutions will.
In order to keep up with the modern consumer’s “anytime, anywhere” shopping mentality, consider optimizing your buying journey by offering multiple payment options — including an easy-to-use digital one.
Brick-And-Mortar Remains a Key Element of Omnichannel Retail
In the first quarter of 2020 — right around the same time COVID-19 took hold across most of the world — Home Depot’s digital sales were up 80%.
But that’s not the headline here. What’s important is that over 60% of all orders were still picked up at a Home Depot store.
The pandemic didn’t kill the brick-and-mortar store — it firmly cemented its place as a key element of your overall omnichannel retail strategy.
While the purpose of physical retail spaces may have shifted for a time, they remained an important part of the buyer’s journey — the end-point of buy-online-pickup-in-store (BOPIS) and buy-online-pickup-at-curb (BOPAC) sales strategies.
What we learned watching retail over this past year is that just because shoppers like to (or are sometimes forced to) buy online, that doesn’t mean they don’t also like to shop in store.
With all the options they have today, consumers are increasingly nuanced in their shopping habits — and that’s the whole point of providing omnichannel retail experiences, isn’t it?
Simply put, brick-and-mortar retail is not at all dead.
In fact, for retailers who were able to hold onto their physical spaces through 2020, they might just be the key to cashing in on the variety of omnichannel retail trends we’ll continue to see through 2021 and beyond.
Take Advantage of Today’s Omnichannel Retail Trends With Headless Architecture
The common thread through all of the omnichannel retail trends we shared above is the ability for brands to provide consistent, connected, and constant experiences.
Unfortunately, that’s just not possible with the legacy ecommerce tech that most brands are stuck using.
If you’re ready to upgrade to67 tools that’ll help you go omnichannel, you’re ready to upgrade to headless architecture.
Headless architecture uses application programming interface (API) technology to connect microservices, which are like single-purpose apps that deliver whatever features a business needs in the moment.
Compared to legacy technology where features are permanently entwined and make for heavy, expensive software that’s a chore to update — headless architecture is quick, easy, and affordable to change and scale up (or down!) as trends demand.
For retailers in particular, we recommend headless commerce architecture that brings together a headless content management system (like Contentstack) for website management and content delivery and a headless ecommerce platform (like commercetools) for all the core shopping functionality you need.
Together, these tools will create a smooth, omnichannel shopping experience that makes life easier for your team and makes the shopping experience more modern for your customers.
If you want to learn more about how easy it can be to build a headless commerce architecture with the right tools, read our blog Headless Ecommerce Architecture Using Contentstack and commercetools.
And to experience the platform where it all begins — Contentstack’s headless content management system — request a free trial or book a personalized demo today.
How to use microblogging to market your business
A microblog is a brief article meant to generate fast responses from readers. It is a great way to keep in touch with friends and family, share your thoughts and experiences and stay up-to-date on the latest news. But it can also be a powerful marketing tool for businesses of all sizes.Creating interesting and persuasive marketing copy can entice potential customers to learn more about your product or service. And by sharing your thoughts and ideas on microblogging platforms like Twitter and Tumblr, you can reach a larger audience quickly. There are many ways to share short microblogging messages, including audio, video, images and text.How can microblogging help my business?Microblogging can help your business in several ways. For starters, communicating news and information about your business on microblogs is a great way to connect with customers and followers. As social media became more popular, companies began to use microblogging as a way to engage with customers more quickly. These short messages also help keep customers informed about the longer content they can find on your website.Microblogs are also perfect for sharing short bits of information. If you need to get a message out fast, a microblog is an ideal way to do it. Since they're informal, your writing can be more creative and expressive.These short notes are perfect for reaching people on the go. Because they're easy to access from mobile devices, you can quickly share information with people no matter where they are. Plus, because microblogs are brief and to the point, people are more likely to read them.Finally, they are a great way to build trust and credibility with potential customers. By communicating your ideas on microblogging platforms, you can demonstrate your expertise to potential customers.What are the most popular microblogging platforms?There are a number of popular microblogging platforms out there. Here are a few of the most well-known platforms:Twitter: Twitter is a microblogging platform that lets you post short status updates for your followers. It's perfect for conveying quick thoughts and ideas and has over 396 million active users. That's a lot of potential customers! By disseminating news and information about your business on Twitter, you can reach a large audience quickly and easily.Tumblr: Tumblr is a microblogging site that lets you post photos, videos and text posts with your followers. It's great for bloggers who want to share longer pieces of content. Tumblr has over 496 million blogs.Facebook: Facebook is a popular social networking site offering microblogging features. It's perfect for businesses that want to connect with their customers on a more personal level. Facebook boasts 2.93 billion monthly active users.Instagram: If you like telling your stories with pictures, Instagram is a top-rated microblogging platform. Over a billion people use Instagram monthly. The effective use of tags for your images is crucial to reaching the right audience. How to write compelling marketing copy for microblogsHere are a few things to keep in mind for writing effective marketing copy for a microblog: Be concise and clear. Your audience doesn't expect to read long-form content and drawn-out posts; they want easy-to-digest information.Be creative and expressive. This innovative medium is your chance to show off your personality and connect with customers on a more personal level. Make sure your content is pertinent and timely. If you can tap into current trends and topics, you'll be more likely to capture your reader's attention.How to spice up your microblogging strategyIf you're looking to spice up your microblogging strategy, there are a few things you can do. Each platform offers unique features, so try using different sites. Learn which microblogging sites cater to the demographic of your ideal customer. Try out a few until you find the one right for you, or use more than one at a time.You can also try using different content types. Not all microblogs have to be text-based. You can share photos, videos and infographics to grab your reader's attention.Finally, make sure your content is relevant and interesting. Nobody wants to read tedious or extraneous posts, so make sure you put some thought into what you write. If you can capture your reader's attention with your content, they'll be more likely to come back for more.Using images in microblogsWhen it comes to microblogging, using images can be a great way to communicate your message. Not only do they help break up the text and make your posts more visually appealing, but they can also be more effective at grabbing attention and getting your point across.Research has shown that people process visual information much faster than text. MIT neuroscientists have discovered that the brain can process images in just 13 milliseconds. That's a lot of potential messaging you miss out on if you're not using images in your microblogs.Here are a few tips:Make sure your images are relevant to your message.Use effective tags to help people find your images.Experiment with different types of images (photos, infographics, videos, etc.).Use appropriate image sizes to avoid slowing page loading times.Learn moreGet more tips for your microblogging efforts in our blog post “How to choose social channels for your business.”Schedule a free demo to see how Contentstack’s composable content experience platform can help your organization produce more content, faster and better than ever before.
How to avoid the pitfalls of a composable architecture
Digital content management is in a state of perpetual evolution. Consumers have come to expect robust, seamless digital experiences when interacting with brands, and organizations that fail to meet those expectations can quickly find themselves left behind.It’s tempting to think the solution is to build a digital experience that satisfies the expectations of today’s consumer; unfortunately, it’s not that simple. Every day brings new channels and new competitors, and the digital experiences consumers want today might not look anything like the one they want tomorrow.A composable architecture gives businesses the speed, flexibility and scalability they need to deliver digital experiences that meet the expectations of current and future customers. However, there are complexities in the implementation process that enterprises need to be prepared for in order to ensure a seamless transition to composable architecture.What is a composable architecture?Content management systems traditionally have relied on monolithic architecture: an all-in-one system in which the front-end and back-end layers are handled by a single codebase. That approach served us well for decades; that is, until 2014, when mobile internet usage supplanted desktop usage. Since then, consumers have grown to expect a seamless omnichannel experience that a traditional monolithic CMS was never designed to deliver. “There are a lot more requirements on the customer [or] end user side,” said Jeff Baher, head of product marketing at Contentstack. “Content that once resided solely on a website is now in a lot of different places.”Monolithic architecture offers a suite of functions that can be managed from one codebase, which makes for a fairly simple implementation process. But what happens when an organization’s needs surpass the capabilities of a legacy CMS?“Can any one single vendor get their arms around it and solve for all that?” Baher asked. The answer is increasingly no. Enterprises are instead often forced to rely on clunky plug-ins to deliver the functionality they need, and with each new plug-in, the site gets a little slower — and the digital experience suffers as a result.Organizations that wish to avoid plug-ins can update their CMS, but that’s a time-consuming and expensive process. With monolithic architecture, even minor front-end changes can require significant updates to back-end code. And, of course, that process inevitably needs to be repeated every time consumer expectations change or new channels emerge.A composable architecture breaks down the large and complex functions found in monolithic solutions into smaller, more manageable pieces. An application programming interface (API) acts as the go-between for these smaller pieces, allowing them to communicate and transfer information more efficiently. In a composable CMS, the front-end and back-end layers are decoupled, so changes can be made to the front end independent of back-end functions.The result is the same functionality found in monolithic architecture, only more efficient, more flexible and with more freedom to build a customized or modular solution to meet an organization’s specific needs — once the new architecture is up and running, that is.Common pitfalls of implementing a composable architectureA composable architecture allows organizations to build rich, omnichannel digital experiences on their own terms, free from any of the limitations imposed by monolithic architecture. But, a wider range of possibilities also means more potential challenges.What goes where, who’s on first?A monolithic architecture has a variety of inherent shortcomings, but monolithic solutions do offer a clear benefit: simplicity. Although notoriously difficult to update, legacy architecture is fairly easy to implement, which may be attractive to some organizations depending on their needs. And since monolithic solutions are typically created and sold by one vendor, organizations benefit from a one-stop point of contact for any issues that may arise. A composable solution brings together capabilities of different vendors, Baher said. This is undoubtedly a positive in terms of flexibility and freedom, but if one element doesn’t work as intended, it can affect the entire digital experience. With a monolithic solution, the vendor handles the process of identifying and fixing the problem, but with composable, the organization has to manage the diagnostic process. On top of that, if the issue is being caused by two elements from two different vendors; which vendor is responsible for the fix?The ‘kitchen sink' problemThe main selling point of a composable architecture is its flexibility; there are few limits on what your organization can do with a composable solution. But just because you can do something doesn’t necessarily mean you should. A composable architecture is “similar to Lego pieces, allowing you to build a lot of different things,” Baher said. “But that’s also the challenge: What do you build? How do you do it?”Assembling, or integrating, the available pieces is only half the battle. The other half is making sure each component selected is necessary to create the digital experience you have in mind. Remember, there’s “must-have” functionality and there’s “nice-to-have” functionality — and the more you have of the latter, the less time your IT team has to focus on the former.Disconnects between teamsAs the old saying goes, “a camel is a horse designed by a committee.” The flexibility of a composable architecture is useless if nobody can agree on the best way to use it. In organizations accustomed to monolithic architecture, it’s not uncommon for siloed teams or departments to form and operate independently of one another.Under these conditions, each team may develop their own idea of what “best” means in terms of functionality, user experience and so on, which can make for a rocky transition to a composable architecture. In order to overcome this challenge, and to maximize content re-use, organizations need to break down those silos by clearly defining cross-team goals and making sure departments work collaboratively to achieve them. If not, the digital experience you deliver to consumers is likely to resemble a camel.The people problemUltimately, an organization’s ability to successfully implement a composable architecture rests largely on its people for it’s not only a technology shift, it’s also a mindset shift. With a monolithic CMS, all the features are included in the software, but a composable solution is essentially a blank canvas — and it’s up to your people to think through and feel comfortable and confident with how to fill it in. Eliminating disconnects between teams is a key part of success in this regard, but organizations also need to have the right frame of mind and right resources on the technical side to build everything out.Overcome the pitfalls and go composable with confidenceMoving to composable architecture is more complex than many organizations realize initially, but the pitfalls are all surmountable. The following considerations are the key ingredients for success, according to Baher:Choose the right component technologies.Select vendors who view going composable as a partnership, not a dealership.Invest in automation technology to simplify integrations and automate routine tasks.Seek expertise and support to help you along the way.Run the numbers and a proper ROI analysis.Learn moreLearn more about the benefits of a composable architecture in our blog post, “Why a composable CMS is right for you.”Schedule a free demo to see how Contentstack’s headless content management platform and industry-leading, cross-vendor support can help your organization make the transition to a composable architecture today.
Why a composable CMS is right for you
The average digital user spends 54 seconds on a page. That may seem like a short amount of time to formulate an opinion about your site, but from the user’s perspective, it’s practically an eternity. According to the Stanford Persuasive Technology Lab, 75% of consumers decide whether a company is credible based solely on their experience with the company’s site. And research from Google found that 1 in 4 visitors will abandon a site if it takes longer than 4 seconds to load.Your site has a very small window of opportunity to make a good impression. A composable content management system (CMS) can help your organization meet the needs and expectations of today’s consumers while remaining agile enough to adapt when those needs change. (And they will.)Here’s how.What is a composable content management system?Content management systems are traditionally built using monolithic or “legacy” architecture. With the monolithic model, entire applications are designed as a single unit: a monolithic CMS provides a suite of functions, all handled by a single codebase.This model worked well when the digital experience only had to be delivered on desktop browsers, but that changed 15 years ago with the release of the first iPhone. Monolithic was slow to adapt to mobile internet usage; since then, a slew of new channels has popped up, from smartwatches and gaming consoles to devices like Google Home and Alexa.Today’s consumers demand a seamless omnichannel digital experience, and monolithic struggles to keep up: a legacy CMS can be upgraded to fit new channels, but those upgrades are reactive, not proactive. Monolithic is slow to adapt to existing channels, let alone anticipate new ones. In addition, the inherent complexity of legacy architecture makes for a lengthy publishing and launch process, which affects the time to market on any upgrades. That’s not just inconvenient — it’s a genuine risk to an enterprise’s long-term success. That’s why more organizations are moving to composable architecture.How does a composable CMS work?A composable CMS is built using a collection of smaller, more manageable pieces, instead of the single large and complex unit found in monolithic solutions. With a composable CMS, organizations choose the individual systems and services that best suit their needs and allow them to build a custom digital experience. These pieces are tied together using an Application Programming Interface (API) that acts as a middleman for these smaller pieces to communicate and transfer information in a more efficient way.What are the benefits of a composable CMS?The modular approach of composable architecture offers a variety of benefits for both businesses and consumers.Innovation forward Because monolithic is so large and complex, most of the development time and resources are spent on upgrading the CMS just to keep up. Unfortunately, that leaves less time for developers to take a more forward-thinking approach. The rapid development time of updates and upgrades to a composable CMS means your team has more time to focus on innovation.AgilityWith monolithic architecture, even minor front-end changes can require significant updates to back-end code, and that means developer involvement — even for something as simple as updating site fonts or a carousel. With a composable CMS, the front-end and back-end code are decoupled, so front-end changes (i.e., changes to the presentation and delivery of the site to users) can be made without having to update the back end. This flexibility is crucial in the age of digital disruption, when organizations that are unable to adapt to new channels and behaviors can get left behind.Composable CMSs allow you to swap out modular components on the fly. This cuts down on development time and allows organizations to experiment with changes to a site or application before fully committing to them.Scalability A growing user base for your site or application is a good thing, but if you want to maintain that growth, you have to scale. Both monolithic and composable CMSes can scale horizontally by adding more instances of a high-demand function or feature. But in a monolithic CMS, everything is interconnected: if you need to run five instances of a specific feature of your site or app to meet demand, you have to run five instances of the entire application — even if you could meet demand for all the other features with just a single instance. Therefore, ensuring the performance of that one function could mean having to pay for five times more server or cloud storage than you really need.Composable lets you scale individual functions according to demand. It’s a more efficient and budget-friendly way to consistently deliver the digital experience users expect from your business.Enhanced capabilities Every monolithic CMS has its own unique pros and cons: Adobe Experience can handle a lot of site content, but it’s expensive and requires significant IT support throughout its lifespan. Sitecore can be scaled easily and is more secure than most other CMSes, but skilled developers are hard to find and transitioning to Sitecore is a lengthy and expensive process. With a monolithic CMS, the digital experience is limited by what that particular CMS does well. Composable lets you choose the best applications for each function and build a limitless CMS experience. Reduced talent costsTo maintain and upgrade a monolithic CMS, you’ll need developers and engineers who are experts in that specific CMS’ proprietary framework. Those specialized skills mean organizations have to pay more to attract and retain talent. In addition, it’s difficult to learn these complex and highly specific systems on the job, so organizations usually have to hire more top-dollar talent every time a member of the team leaves the company.With composable, organizations can access a much larger talent pool, making it easier to find the right people to handle each individual function — for the right price.Improved user experienceA composable CMS can make a major difference in the user experience. A monolithic CMS can usually only be customized via plug-ins, which negatively impact site loading and speed. This can affect your bottom line: recent research from Portent found that an e-commerce site with a one-second load time had a conversion rate 2.5x higher than a site with a five-second load time. Composable allows for as much (if not more) customization, but without sacrificing speed.Learn moreLearn more about composable architecture in our guide, “What is composable architecture?”Schedule a free demo to see how Contentstack’s content experience platform can deliver the benefits of composable to your organization.
What is Agile content marketing?
Does your organization clamor to keep up with requests to create more relevant online content? Does your marketing team work tirelessly spinning content for different personas and managing content for multiple channels?Because the enormous demand for digital content continues to grow, these problems are very real for marketing teams at organizations of every size. According to Pew Research, in 2021 one in every three U.S. adults reported being “almost constantly” online.This heavy online presence produces a plethora of data, from geolocation tracking to Google Analytics to consumer reviews and much more. Yet much of this data is overlooked or not fully utilized when making marketing decisions, especially with the traditional waterfall marketing approach. Yet many organizations still handle their marketing this way — the same way it’s been done for decades. This is not all that surprising given the lightning speed at which technology creates new ways to communicate with customers. Trying to outpace or even just keep up with the constant flux of change is challenging at best for most organizations.An increasing number of organizations, however, are realizing there’s a better way to manage their marketing with an Agile approach based on the abundance of real-time data and consumer insights that are available virtually 24/7. We’ll tell you more about this shortly. But first let’s look at some of the main issues organizations experience with traditional marketing.Why traditional marketing doesn’t work in our data-driven worldFor most organizations, decisions about the type of campaigns to run and when to run them have traditionally been made months or even a year in advance. While these decisions may be made thoughtfully based on available insights at the time, there are clear disadvantages to marketing this way.Lack of flexibility: Firstly, there’s little room for flexibility when trends like customer expectations and sales change between the time decisions are made and when marketing campaigns launch. There’s no process in place to let marketing teams change their prioritized content or goals based on data or even current events.Difficulty producing content for multiple channels: Another key disadvantage of traditional marketing is it doesn’t provide an intuitive, easy process for repurposing content for multiple channels including websites, social media channels or e-commerce platforms.Lack of personalization: Savvy customers today expect content that relates to their lifestyles and needs. With traditional marketing, there’s no easy way to personalize content for specific customer segments with user stories of other tools. Instead, personalizing content becomes a laborious process that burdens staff with repurposing content and then making sure it gets to the right channels.Overburdened, frustrated staff: All the above issues affect the marketing team. From writers to project managers, team members may feel stressed, overburdened and sometimes disheartened because, despite all their efforts, the results they’re seeing are not optimal.What Is Agile content marketing?The Agile methodology was first used by software developers who wanted to reduce the time it took to create new products and updates while retaining flexibility. Agile was designed to break projects into manageable chunks, and at every step of the process, provide a process to implement necessary changes as they arose. Because of this built-in ability to pivot when needed, finished software products could be more up-to-date and relevant when released.Agile has since been heavily adopted to manage projects in the corporate world and government agencies. The methodology is used in a wide range of industries including financial services, healthcare, pharmaceuticals, engineering, aerospace and others.Desiring the same speed and flexibility, the Agile methodology has more recently been leveraged widely for content marketing. This is especially true in forward-thinking organizations looking for better strategies and technologies to help them accomplish their goals.To understand why the Agile approach is a perfect fit for content marketing, let’s briefly think about the onset of the pandemic. Whether B2C or B2B, every organization had to move fast to reach their audiences with content ranging from text messages and social media posts to website alerts and relevant articles and blogs. The world was changing rapidly and content needed to keep pace with the changes that were occurring from one day to the next.In an Agile content marketing workflow, cross-functional teams of writers, editors, designers, and other content experts collaborate on manageable tasks over a period of time called a “sprint.” Other cross-functional teams may work in parallel on separate but equally important tasks that may be part of the same larger project.Each team’s tasks are assigned based on priority by analyzing data, consumer feedback, recent trends, current events and other inputs. At the end of each sprint, content is sent to another sprint for improvement or launched with a specific goal in mind. Then both the work and the process are reviewed for possible improvements.In real life, an Agile marketing process might look like this:A marketing lead gathers data and customer requirementsThe data and user stories are prioritized by the marketing team and then broken down into actionable tasksThe team organizes tasks into one or more sprints based on content typeA cross-functional team works in tandem to execute their work during the sprintAt the end of each sprint, the work and the sprint planning process are both reviewed for possible improvementsThe next sprint to implement improvements and new tasks are assignedAgile content marketing: a game changer for your businessOne significant feature of Agile content marketing is that it involves a consistent cycle of producing content, then testing it to figure out what works and what doesn’t. Then simply do more of what works or what your audience wants and less of what doesn’t work. The benefit is more relevant content engaging audiences in meaningful ways.For instance, let’s say a marketing team created a blog post for one of its buyer personas. The post doesn’t drive a wide audience to the organization’s website. However, the social media post on Facebook to promote the blog got hundreds of responses and likes. Based on some of the comments, the marketing team gained some valuable insights into the products that potential customers wanted to learn more about. With Agile content marketing, it’s easy for the marketing team to prioritize more of the desired content in the next sprint, while deprioritizing content on a different topic that didn’t garner as much interest. Pushing successful content to other channels would be another available option with Agile marketing.Social media comments and shares, website page views and conversion rates, and video views are some of the many types of data that can be leveraged to influence Agile marketing strategy.Creating high-quality content not only engages audiences and helps to convert new customers, it provides a steady stream of new ideas for the marketing team so they know which strategies or topics to focus on next. 5 benefits of Agile content marketingAgile content marketing has many benefits. Here are the five that we believe are the most important. Greater success: Several research studies have proven that Agile marketing content is more successful than content created using the traditional waterfall approach. This includes the Standish Group Chaos Report 2020, which determined that Agile projects were three times more likely to succeed.Speed: The Agile approach enables marketers to launch content faster, especially when sprint lengths are tailored specifically to different content types.Efficiency: Agile marketing teams are able to do more with less because they can focus their full attention on the content that’s prioritized at any given time. The content creation process also becomes more efficient over time because it’s evaluated after every sprint for ongoing improvement.Greater flexibility: With Agile marketing, there’s a built-in process for changing content strategy or the content itself based on data, consumer behavior, current events and other insights.Happier marketing teams: Not only do Agile marketing teams report greater productivity, they’re also happier. Research has shown that they have improved morale.Learn more Learn more about Agile marketing in our guide, “How to get started with Agile marketing.”Schedule a free demo to see how Contentstack’s composable content experience platform can help jump start your agile content marketing strategy.
How to choose an omnichannel marketing platform
Omnichannel marketing allows businesses to create customer-centric experiences that are personalized and consistent for each consumer across all channels. This modern way of thinking about content management can help your business build stronger relationships with customers and increase sales.Today's marketing professionals need to pursue an omnichannel experience that customers can use whenever, wherever they want. This approach means creating a consistent experience across all devices, whether customers use a desktop computer, a mobile phone, a tablet or a smartwatch. By designing an omnichannel experience, companies can ensure that their customers have a positive and seamless experience no matter how they interact with them. This article will explore what marketing professionals should look for when considering an omnichannel marketing platform.What is an omnichannel marketing platform and why do you need one?An omnichannel marketing platform allows you to connect with customers across all channels, including online, offline, and mobile. Using this customer-centric marketing approach, companies can provide a consistent customer experience no matter how the customer interacts with them. An omnichannel platform can also help businesses to better understand customer behavior and preferences, which can help to improve marketing strategies and ultimately increase sales.Omnichannel marketing is similar to multichannel marketing. Both of these strategies involve engaging customers across different channels. However, there are some critical differences between these two approaches. Multichannel marketing promotes a unified message using various channels. In contrast, omnichannel marketing takes a customer-focused approach. It adapts to the customer's cross-channel preferences, allowing them to move between channels seamlessly. This capability means omnichannel marketing is better equipped to provide a personalized experience. Benefits of using an omnichannel marketing platformAn omnichannel marketing platform can provide many benefits for your business. The products and services you offer, the customers you serve and other characteristics unique to your situation will determine the advantages that benefit you most. Here are the most common omnichannel use cases.Add virtual inventory to your store: Omnichannel marketing allows you to promote the idea of an endless aisle. You can use this virtual merchandise presentation to complement your real-world store's physical inventory. This type of shopping experience is nearly impossible to achieve without an omnichannel marketing platform.Recurring payment model: Recurring payments are becoming an increasingly popular way for consumers to pay for goods and services. This payment model allows customers to regularly authorize a merchant to charge a designated amount to their credit card or bank account. This can be a convenient way for customers to pay for monthly subscriptions, such as Netflix or Spotify, or for larger purchases spread over time, such as a new mattress.Recurring payments help your business build stronger relationships with your customers by making it easy for them to continue doing business with your company over time. Omnichannel marketing helps your customers move seamlessly between making an in-store or online purchase and establishing continuing services.Buy online for in-store pickup: This omnichannel feature has quickly become a staple of e-commerce. For many types of goods, if customers can't shop for items from the comfort of their homes, they will shop elsewhere.Increasing customer loyalty: A well-designed omnichannel strategy can help your business better understand customer behavior and preferences. You can use this information to improve relationships, fortify customer loyalty, and ultimately increase sales.Improving customer experience: By using an omnichannel platform, businesses can ensure that they are providing a consistent customer experience across all channels. This consistent experience can improve customer satisfaction.How to choose the best omnichannel marketing platform for your businessWhen choosing an omnichannel marketing platform for your business, the most critical consideration is finding one that is truly focused on the customer, not just brand-centric, using multiple channels. Brand centricity is all about promoting a unified message across various channels. At the same time, customer-centricity considers the customer's preferences and needs. Adopting this paradigm can be challenging for some marketing solution providers that cut their teeth on multichannel marketing. It's not enough to provide the same branding message across your customers' channels. A customer-centric solution helps you tap into your customers' historical behavior to understand their needs better. To provide your customers with the best possible experience, you will also want to consider how user-friendly and easy to navigate a potential solution is. The platform's ability to integrate with other software applications used by your company is also an important consideration. Once you have considered these factors, you can compare the different omnichannel features that are available. Reading reviews and comparing attributes is essential to ensure you choose the best platform for your business.Features of the best omnichannel platformsHere are some of the top features to consider when choosing an omnichannel marketing platform:The ability to provide a personalized customer journey across all channels: An omnichannel marketing platform should allow you to manage your marketing activities efficiently and effectively across all channels. This approach can save time and money.The ability to connect with customers across all channels: An omnichannel marketing platform should allow you to connect with customers across all channels, including online, offline, and mobile. This can help to improve customer loyalty and increase sales.The ability to understand customer behavior and preferences: An omnichannel marketing platform can help businesses better understand customer behavior and preferences. You can use this information to improve marketing and ultimately increase sales.What to avoid in omnichannel marketing platformsWhen considering an omnichannel marketing platform, it is essential to know the available features and choose the platform best suited to your business. However, there are also some things to avoid when choosing a platform.Be sure not to choose a platform that is too complex or difficult to use. The platform should be easy to navigate and use so that you can manage your marketing activities effectively.Also, avoid platforms that are too costly for your budget. It is crucial to find a platform that offers good value for your money.Finally, avoid platforms that do not offer good customer support. The platform should be easy to use, but if you encounter any problems, you should be able to get help quickly.Learn moreLearn more about omnichannel content management in this informative guide.Is your CMS holding you back from creating the omnichannel experiences your customers expect? Schedule a free demo to see how Contentstack’s headless, composable content experience platform can transform your digital marketing strategy.