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The Contentstack Team

The Contentstack team comprises experienced professionals with expertise in product marketing, customer acquisition and retention, and digital marketing strategy. They have held senior marketing positions at prominent technology companies, spanning Fortune 500, mid-size, and startup sectors. Their diverse backgrounds in technology companies and senior positions give them a deep understanding of the industry and a track record of success. The team members have project management, data, and digital marketing certifications. Their commitment to continuous learning and improvement drives their vision for creating impactful solutions. With a strong focus on customer needs, a forward-thinking approach, and a track record of crafting impactful solutions, the team is committed to making a difference in the industry.

Posts by The Contentstack Team

Apr 24, 2024 | 7 min. read

Discover the power of a composable approach

Highlights You’ll learn about: Composable approach benefits: Modular tech stacks enhance flexibility, scalability and operational efficiency, enabling businesses to become responsive to market dynamics Overcoming challenges: Emphasize modular design, stringent security measures and automated testing frameworks to address integration complexity, security concerns, and resilience issues Future prospects: Embrace the mainstream shift towards composable architectures, leveraging AI, machine learning and blockchain advancements Integrate the composable architecture to increase your business, drive innovation and deliver exceptional customer experiences. Keep reading to explore more! Here’s a quick business riddle: what does a block of LEGO and the future of business have in common? Both rely on modular or composable building blocks. Because of this, there has been an uptick over the past few years in businesses pitching their “composable approach.” But what’s encouraging companies to adopt a composable solution? Flexibility? Innovation? Customer-centric approach? Composable solutions offer all four benefits and much more. Like assembling Lego blocks, a composable approach lets you arrange and rearrange different components. You create an agile technology architecture that meets all your business and customer expectations. Before moving ahead, let’s explore what a composable approach is. We'll also understand how why a composable approach is a game-changer for your business. What is a composable approach? The composable approach is like using building blocks for your business, allowing you to mix and match different tech stacks. For example: You can swap an outdated enterprise resource planning (ERP) system for a newer one without disrupting other systems Integrate a new payment processing gateway to meet customer demands.  By taking a modular approach and using packaged business capabilities (PBCs), you stay flexible, scalable and modular. You even adapt to new market trends, customer needs and tech breakthroughs.  This flexible approach increases your business leader's ability to innovate and adapt, helping you manage your resources and strengthening your resilience. Embracing the modular approach helps you stay ahead of the curve, grow and deliver value to your customers. Foundational principles of composable approach The four principles of the composable approach are:  Modularity Modularity means breaking your business’s capabilities into independent, reusable components you can combine and recombine anytime. A modular approach helps you adapt to changes and encourages a culture of innovation. You do it by allowing you to experiment with new components without disrupting the entire system. Modularity provides improved agility. Orchestration Orchestration involves coordinating and managing these components, ensuring they work together to achieve business objectives. It helps you install appropriate processes and technologies to use your modular system. Discoverability Discoverability ensures you can access and discover components when needed. Providing visibility helps you make the most out of your digital assets, increasing efficiency and sparking innovation and agility. Autonomy  Autonomy empowers your team to make decisions within a strategic framework. In a composable setup, autonomy encourages an environment where you innovate with modular components to enhance your business’s agility and resilience. Autonomy increases business resilience.  {{nativeAd:4}} Advantages of composable approach Gives you access to best-of-breed-solutions The composable approach allows you to handpick the best-of-breed components. Rather than settling for a one-size-fits solution, you customize your tech stack to meet your business's unique demands. For example, a company can use: Contentstack for a content management system Salesforce for customer relationship management AWS for cloud services Slack for communication This ensures you have access to top-tier features, security and efficiency. The freedom to pick solutions is a game-changer. You can select components that excel in certain functionalities, security and performance. This makes it easier to maximize your capabilities and gives you an advantage over competitors. Frees you from vendor lock-in One-size-fits-all solutions might sound interesting, but they come with drawbacks—they increase your dependence on a single vendor. If you need a functionality they don’t provide, you’re stuck because you cannot change your vendor. In short, you witness a vendor lock-in.  You undergo the rigorous process of migrating to a platform offering the functionality or live without it. That’s where a composable approach comes in. It builds your tech stack piece by piece, meaning if one vendor doesn’t offer functionality, you choose another.  All these functionalities communicate using application programming interfaces (APIs). You pay only for the functionalities you use, helping you reduce your cost.  Increases security The composable approach is a game-changer because it makes your business more secure. Connected components make your business susceptible to security breaches. As it’s monolithic, security risks on one component can crash your entire system.  But when you go composable, you address every security risk without risking your entire system. Why? Each component operates separately, meaning security issues on one will never impact the others, offering you more security. Instead of quarantining all your components, you separate the affected component and replace it with a more secure component.  Improves your website speed and performance A composable approach enhances your website’s speed and performance. Selecting the best-of-breed components ensures each component is as efficient and fast as possible.  Adopting a composable architecture ensures a smoother customer experience. Your customers don’t wait too long for your website to load.  With 47% of customers not waiting more than 2 seconds for your website to load, a composable architecture helps you overcome these issues. Implementing a modular architecture resolves website sluggishness and poor performance issues, improving customer satisfaction and higher conversion rates. Lowers your total cost The initial investment in a composable architecture is more costly than monolithic systems. But long-term savings on maintenance and upgrades offset the higher initial cost.  When you choose only the components you need, you save a lot of money. You can replace and upgrade them without worrying about other unnecessary features in your tech stack.  Consider a composable architecture as an a-la-carte approach to building business systems. It helps you make judicious spending decisions on technology and operations. Plus, it's easy to integrate and adjust to any market changes. This means you can make changes without spending much, saving money in the long haul. Makes your business more flexible and scalable With changing market dynamics and increasing demand, you may need to change your technology stack and that’s where a composable approach comes in. Using independent components makes it much easier to adapt and add new features. Why? You don't develop your system from scratch. The flexible and scalable nature of the composable approach ensures faster response time to market demands. For instance, if you're running an e-commerce platform and there's a surge in online shopping, a composable approach helps you: Integrate a new payment gateway Upgrade your inventory management system Provide faster website loading speed This way, you can meet market demands and enhance your customer experience. How did Freelectics achieve flexibility with Contentstack? Freeletics used a traditional CMS that offered limited functionality. To move to a flexible and scalable option, they migrated to Contentstack. Using Contentstack, Freeletics migrated over 6,000 pages to Contentstack in about three weeks.  This transition improved efficiency, reduced publication and translation times, increased developer productivity by 58% and saved costs by 60%. Contentstack's responsive support and integration capabilities strengthened Freeletics’ operations and content management systems. After using Contentstack, Christie L. Cleveland-Callanan, Senior Product Manager at Freeletics, said,  “Contentstack features and flexibility allow us to grow the way we believe we need to grow. Contentstack gives us the freedom to try things we previously hadn’t considered.” Read the complete case study here.  {{nativeAd:9}} Streamlines your business operations Composable software streamlines business operations by making communication easy for different software components. This allows you to exchange data and functionalities across diverse environments, giving you more business agility.  These API-driven integrations provide a smoother workflow, reducing the complexities and costs associated with traditional IT systems. As a result, you encourage innovation and respond to market changes and customer demands. How can businesses start their journey towards a composable approach? 1. Assess your current capabilities Begin by assessing your existing system and its capabilities, technology stack and business processes. Identify which areas of existing systems are rigid and siloed and could enjoy modularity and flexibility. 2. Set clear objectives Define what you hope to achieve by adopting a composable commerce approach. Whether you want to increase business agility, improve customer experience, innovate or reduce cost, having clear goals guides your composable commerce strategy. 3. Encourage a modular mindset Encourage your team to prefer modular components and services. They must transition from traditional to monolithic thinking. 4. Use the right technologies Investing in Contentstack supports modularity and integration, which is the backbone of your composable business. 5. Focus on governance and compliance Use governance frameworks to manage your data privacy and security. Also, ensure compliance with relevant regulations. 6. Iterate and scale step-by-step Adopt a phased approach to implementing your composable strategy. Start small with pilot projects or specific business functions. Learn from these experiences and then scale up, adjusting your strategy as needed. Overcoming the challenges of composable commerce Integration complexity Adding and combining different software components is time-consuming. To overcome this issue, choose a modular design and standardized interface. Security concerns Going composable often leads to security problems, which exposes your business to a threat. You can protect your business from security threats by using: Stringent access controls Encryption protocols, Periodic security audits  Resilience issues Another challenge is maintaining resilience and ensuring continuous changes and developments. Invest in automated testing frameworks and disaster recovery plans to reduce downtime and keep business operations moving. Future of composable approach You may have heard that the future of business is composable. But why do industry experts think so? Companies consider the composable business beneficial. Composable infrastructure makes businesses agile, enhances innovation and delivers personalized customer experiences. Composable business architecture is becoming more popular because of its packaged business capabilities and high adoption rate. It's no longer a trend; it's becoming mainstream. New technologies such as AI, machine learning and blockchain can enhance business operations. They also provide valuable insights into your customers' preferences and behaviors.  Moreover, sustainability and social responsibility within the composable framework will trend upward. Businesses will align their modular and digital growth strategies with environmental and ethical standards. You will choose partners that reflect their commitment to making a positive impact. FAQs What is composable technology? Composable technology involves building systems or applications with interchangeable, reusable modules. This approach makes your business more flexible, helping you fulfill new demands and opportunities without significant overhauls. Modules in a composable system work together, allowing for quick adaptation and scaling. Composable technology promotes agility, innovation and resilience. What are composable principles?  Composable principles include modularity, orchestration, discoverability and autonomy. These principles guide the design and implementation of composable systems. What is composable thinking?  Composable thinking is a mindset that uses flexibility and innovation. This thinking emphasizes modular components to build adaptable solutions. What is a composable architecture? A composable architecture helps you build software systems using modular and reusable components. You combine and recombine components based on your requirements. What is the difference between composable and microservices? Composable and microservices focus on modularity. The latter decomposes your applications into smaller services. Composable includes a broader strategy that affects the entire business operations. Learn more The composable approach brings a much-needed change to your business' technology strategy. Businesses using composable architecture can survive the market while gaining a competitive advantage. Request a free demo to understand how a composable approach can transform your business and make it modular and agile.

Apr 23, 2024 | 7 min. read

Drive engagement: Craft dynamic modular content experiences

Highlights You’ll learn about:  Enhanced efficiency: Modular content streamlines creation processes, reducing production time and improving agility Personalization at scale: Tailor content based on user preferences to boost engagement and relevance Iterative optimization: Refine and optimize content blocks for maximum impact Challenges & solutions: Overcome integration complexity and content consistency challenges effectively Discover the power of modular content for a dynamic, responsive marketing strategy. Start by adopting a modular approach to change how you produce content Keep reading to learn more! Regardless of various myths surrounding digital content, it continues to be “THE” most important factor in 2024. Today, content isn’t just a means of increasing organic traffic. It’s a way of circulating information among your customers and creating superior digital experiences.  But what happens when you serve your target audience with stale and outdated content? Creating worthwhile digital experiences is next to impossible. That’s where modular content comes in. But what is modular content, and how is it changing your content and marketing strategy? Let’s read further to find answers to these questions. What is modular content? Modular content is an approach to creating, organizing and managing small, interchangeable blocks of content that can be reused across multiple channels. Think of these content blocks as LEGOs. You can arrange and rearrange them to stack in different combinations depending on what you’re trying to build. Moreover, you can even mold them in new shapes as required.  Modular or composable content facilitates reusability by separating images, texts, videos, and other forms of information from the layout design. Because of this decoupling, you achieve greater customization and deliver seamless customer experiences.  For example, combine images and text blocks to produce an infographic or use a video and text to create a landing page. You can also build case studies, articles, reviews, blogs, and landing pages using various combinations of different media types.  These content modules are not limited to a specific presentation format; their design depends on the content and how and where they’re used. Platforms like Contentstack help produce structured content. These platforms emphasize the importance of going composable. Instead of traditional modules, Contentstack uses reusable structured content pieces across different marketing campaigns.  Modular content vs traditional content Modular content Traditional content Flexibility High flexibility allows content to be reused and reassembled in various combinations.  Limited flexibility with content often created for a single use or channel. Efficiency Enhanced efficiency in updating and adapting content blocks for different platforms. Each update requires significant time and resources, often creating content from scratch. Personalization Enables highly personalized content experiences by assembling blocks based on user preferences. Personalization is more challenging and less dynamic, typically relying on broader segments.  Scalability Easily scalable, accommodating growth and changes in strategy without a complete overhaul.  Scalability is limited by creating new content for different needs and platforms.  Creation process Requires a strategic approach to content creation, focusing on modular pieces. Creates complete and standalone pieces of content.  Integration with tech Relies on content management systems (CMS) and technology that support dynamic assembly and distribution.  Less dependent on sophisticated CMS features. It can be managed with basic content tools and platforms. {{nativeAd:3}} Advantages of modular content Serves as an innovation driver When you use traditional content, you spend a lot of money to make your content stand out. How often are you willing to make such significant investments? Even with a great idea, you avoid it because of the high cost.  But composable content works oppositely. As it comprises many blocks, making changes to the content is accessible, giving you a greater chance to innovate. You can keep changing and improving your content.  Ensures SEO optimization Content modules are well-structured and reusable, making them more user-friendly. Customers find such content easy to navigate and digest, leading to improved user experience and lower bounce rates.  These are favorable signals for search engine rankings. You create highly relevant content that serves different search intents by breaking your content into smaller blocks. Using a targeted approach helps search engines understand your content's relevance to user queries, helping you rank higher on the search engine result pages (SERPs). Accelerates content creation process Composable content makes your content management process more efficient and manageable. You handle and customize your content by breaking down large chunks of information into smaller content pieces. Content creators can accelerate the creation process and help you update and review your content. Pre-existing content is easier to edit, rearrange, and replace because it doesn’t affect your overall structure. As you no longer waste time creating or updating new content, you save time and effort for your content creators. How did Contentstack help K2 to manage and publish content faster? K2 transitioned from a homegrown CMS and Demandware to Contentstack's headless CMS to manage its websites, overcoming challenges related to high development costs and technical difficulties. This switch improved development speed, content management, and overall productivity, allowing K2 to launch eight websites in less than six months. Contentstack provided an intuitive, flexible platform that accelerated the speed of creating and updating content by 90% and increased productivity by 50%. Nicole Fugere, Director of Web Services at K2 Sports, said this: “We are thrilled that we chose Contentstack! It’s done everything we wanted. It’s helped us increase publishing quality content to build our brand. Publishing happens in an instant without a developer’s help.” Read the complete case study here.  Offers personalization at scale Customer demand for personalization is high, and modular content makes it easier for companies to facilitate. By breaking content into modules, your content team edits content, helping you customize it based on your audience's needs.  With 89% of marketers witnessing a positive ROI on personalization in their campaigns, modular content can be a game changer. These statistics indicate your customers are social creatures. Offering personalized services ensures a richer experience.  Online retailers embracing personalization will likely take the lead over competitors who miss this boat.  Improves consistency Every company has specific brand guidelines that distinguish the look and feel of its published content. Inconsistencies can arise when you try new types of content. For example, if you’re creating blog posts and want to shift to infographics, the change can cause inconsistent branding. Maintaining consistency with modular content is easier as you use approved content. This is useful for localized marketing campaigns because you can modify elements from your existing content. As a result, you're more relevant to your audience in a specific region.  Reduces production time Modular content streamlines your content creation process, allowing quicker turnaround times than traditional methods. Improved agility helps you stay relevant and highly responsive to the changing market trends and evolving consumer expectations. The ability to produce and publish content without compromising quality helps you maintain high levels of user engagement. Composable content gives you a competitive edge by delivering timely, relevant, and compelling content. {{nativeAd:11}} How to create and implement a modular strategy Develop a modular mindset Shift your organizational culture and content team’s perspective. They must willingly accept content modules and overcome the traditional, linear content creation process. Train your team to identify opportunities for creating modular content in their work. Know your content inventory and categorize them Conduct an inventory of all your existing content assets. Categorize these assets into text, video, images, and infographics. Knowing your content inventory helps you decide what to repurpose or adapt into modules. Design content blocks Start designing content blocks based on the content inventory. Each block serves a specific purpose. Ensure your blocks integrate seamlessly with others. Content strategists, writers, and designers work together to ensure consistency and coherence when designing these blocks. Use technology to manage your content Choose and implement the right headless CMS, like Contentstack and digital asset management systems, like Bynder, to support your composable content. With DAM systems, you categorize, tag, and recompose content blocks to fit various platforms and audience segments. Define rules for using modular content Establish clear guidelines and rules for using and combining modular content. When you define rules, set branding, tone, and style standards to ensure consistency across your composable content.  Personalize and test Use user data and behavior to personalize composable content in real time. Use A/B testing to refine and optimize the rules for better engagement and performance. Train your team Ensure your content creators, marketers, and technologists understand working within a composable content system. Train your team on new tools, workflows, or content strategy approaches. Iterate and optimize Modular content is not a one-time strategy you can set and forget forever. Analyze performance data to identify which content blocks perform best and why. Use these insights to iterate on and optimize your content blocks and combination logic. Challenges in implementing modular content strategy When using a modular content strategy, you will face the following challenges: Integration with existing systems Integrate your CMS and DAM platforms to migrate to a modular content strategy. While this is a complex and resource-intensive process, it's doable. Solution: Plan the integration process in phases and choose flexible API support technologies. You can even look for partnerships with technology providers for customized support. Cultural shift in content creation Transitioning from a traditional content creation approach to a modular mindset requires a cultural shift.  Solution: Focus on training and change management to ensure your team understands the benefits of composable content. To gain their trust, highlight different success stories of going composable. Content consistency and quality control Ensuring consistency in tone, style, and quality across all modular content is challenging, especially when your content and marketing teams create content.  Solution: Develop and create modular content using guidelines. To maintain consistency, use content management tools that support standardized templates and workflows. Technical complexity and scalability As your modular content library grows, developing, creating categories, and managing a library of composable content becomes technically complex.  Solution: Invest in scalable headless CMS and DAM solutions that support tagging, indexing, and easy retrieval of content modules. You can even automate content categorization and management processes to reduce manual workload. FAQs What is an example of modular content? An example of modular content is a digital newsletter comprising various content blocks such as headers, footers, articles, and call-to-action (CTA) buttons. You can use these blocks in any newsletter, making it easy to customize and update your content. You no longer have to redesign the entire newsletter every time. What are modules of content? Content modules are distinct and reusable blocks of content. You create and combine different configurations to produce a complete piece. These include text segments, images, videos, infographics, and interactive elements. How does modular content work? Modular content works by breaking down the process of creating content into smaller, standalone pieces you use and reuse in different contexts. This method uses CMSes and DAMs to tag, categorize, and store these modular elements. As a result, you select and assemble them into new content configurations, ensuring brand consistency and relevance to your target audience. Learn more If you want to adopt a modular content approach, there’s no need to halt all your content production. You don’t have to go back to the beginning and redo all your work to adopt a modular approach. Start from where you can without disrupting your content strategy. However, commit to building modular content over time.  Request a free demo to discover how to transform your content creation process, elevate your modular content marketing efforts, and future-proof your digital presence.

Apr 23, 2024 | 3 min. read

How to get buy-in for your MACH-powered digital transformation

Adopting MACH (Microservices, API-first, Cloud-native SaaS and Headless) architecture offers tremendous benefits for companies undergoing digital transformation. The flexible, scalable approach to technology can resolve pain points around rigid legacy systems, slow feature delivery and poor developer experience. But the journey to a modern tech stack can be challenging, with many interconnected steps to navigate. That’s why preparing your business for digital transformation is critical to future-proofing your organization.  MACH represents a shift in technology, development approach and organizational culture. Core principles like adopting agile methodologies, focusing on product-led outcomes and upskilling teams to bridge skill gaps underpin successful adoption. Old approaches – like letting your monolithic solution provider determine what will or won’t be in your stack – don’t apply anymore. To achieve your goals quickly and maximize your new composable platform, you need a new way of working.  “Moving to a MACH architecture isn't just about implementing new technologies; it's a transformation in how your teams work,” notes Becky Parisotto, VP Retail and Commerce Platforms at Orium. “There is effort in that, but when done correctly, it will make your business more efficient, more agile, and more successful.” Get MACH Ready, a new white paper from Orium, commercetools, Contentstack and MACH Ambassador Scott Canney, was created to help brands set the course for MACH success. It’s full of actionable strategies to help you on your way, from initial support for making the change through implementation, launch and optimization. One of the first pieces of the puzzle is getting buy-in for moving to MACH.  Below, we’ve highlighted some of the key takeaways outlined in the report for this stage of the journey. Tips on how to get buy-in Transitioning to MACH requires securing buy-in across the organization. This involves clearly communicating how MACH aligns with company strategy and impacts each stakeholder group. There are a few things to consider, such as the order of buy-in (who do you talk to first to help build a base of support?) and the key talking points and benefits to emphasize for each department or team (what matters most to them?), but when done correctly you can build an extremely compelling, business-ready case for why your brand needs to adopt a MACH-based approach. Marketing The CMO and Marketing Leadership are crucial early allies. MACH grants end-to-end control over content, enabling tailored user experiences, data-driven marketing and streamlined content workflows.  The marketing team’s support can be secured by highlighting these significant advantages around marketing empowerment, personalization capabilities and experimentation potential. Sales Next, bring the CRO and Head of Sales on board. For this audience, focus on how MACH can automate manual tasks, accelerate the sales cycle through personalization and provide comprehensive customer insights to close more deals.  MACH also enables stitching data across channels over time to give sales teams enhanced CRM capabilities. Digital/Product team Equally vital is securing the CDO, CPO and Head of Product's stamp of approval. For these stakeholders, spotlight MACH’s self-service team empowerment, rapid feature delivery through modular updates and simplified architecture.  Reduced dependencies and accelerated development cycles are particularly compelling advantages. Highlight the shift from project-based to product-led culture and the transition to agile methodologies. “Each team has their own areas of concern, their own pain points,” notes Parisotto. “Thinking through how MACH can address those challenges not only builds the case for transitioning to a new technology approach, it lays the groundwork for how to do it well by building a collective understanding of the ways these teams operate and their core needs going forward.” Developer & IT teams While the CIO, CTO and Head of Engineering will appreciate the technology benefits, addressing potential concerns around team transitions, vendor relations and operational shifts is essential.  Emphasizing MACH's workflow automation, scalability, improved developer experience and talent retention value can help secure their buy-in. Highlighting reduced complexity and technical debt can further alleviate reservations. Discuss talent assessment and changes in roles, incentives and budgeting approaches for a comprehensive angle.  Executive leadership Finally, present a business case to the CFO and CEO outlining ROI, TCO, CLV and strategic alignment. Connect MACH to financial outcomes and the company's overall vision to get their sign-off.  Underscore intangible benefits like business empowerment and talent retention to showcase the breadth of advantages MACH delivers. Emphasize the importance of continuous leadership support through steering committees and alignment on priorities. “The long-term advantage of a MACH architecture,” adds Parisotto, “Is that it gives you the ability to scale, compose, and adapt rapidly — all crucially important parts of future-proofing your business and materially important to your CFO and CEO." Get MACH-ready  Following this "daisy-chain" approach of obtaining stakeholder after stakeholder support builds an ironclad case. By tailoring messaging to each audience and highlighting specific MACH benefits, companies can securely get the buy-in required for a successful transformation.  Maintaining clarity on the "why" further ensures teams stay aligned throughout the process. Careful change management and risk mitigation further cement successful adoption. Along with setting expectations on timelines and using phased transition approaches, this strategy lays the foundation for successful digital transformation. Learn how to prepare your business for digital transformation Read the white paper

Apr 22, 2024 | 6 min. read

Strategic guide to building resilient composable DXPs

Highlights You’ll learn how to build resilient Composable DXPs. A composable digital experience platform is key in today's tech space due to their: Modularity: Allows you to deliver tailored experiences that customers expect Flexibility: You can adapt to change with relative ease Scalability: You can grow and also enhance your capacity to secure data A resilient composable DXP supports seamless integration. It leverages the best tools for creating dynamic, user-focused digital experiences. Do you want to experience DXP resilience? Request a demo today to get started. Keep reading to learn more! Customer demands for tailored solutions and omnichannel experiences have prompted many businesses to go composable. It is simple. Composable DXPs are flexible and modular. They excel at optimizing customer journeys and customer experiences. Composable DXPs also allow businesses to integrate the best solution for their needs using APIs. However, their modular nature raises a few security concerns. You have heard of best-of-breed solutions. Basically, you can choose and integrate multiple services from different vendors.  That sounds exciting, but deploying a unified security solution becomes a challenge. Business leaders must address these issues as the basis for building a resilient composable DXP. But what does resilience mean in the context of DXPs, and how can businesses achieve it? What is composable DXP resilience? Resilience is the ability of a composable DXP to withstand disruption. A resilient DXP is secure, adapts to changes, is consistent, and is built to last. It does not just prevent attacks. It responds, adapts, and continues running in the face of threats. A resilient composable DXP adapts to attacks and system failure. But how does it do it?  Composable DXPs are built on the microservices approach, which consists of multiple small services that interact via APIs using a headless approach. As each unit is independent, an attack on one unit does not affect the others. Neither does it affect the entire system. What makes a composable DXP resilient? API-first design: An API-first approach creates seamless DXP integrations and offers the benefits of API security. With API-first design, you can separate concerns and failure in one system unit does not affect the entire system. Automated scaling: The system knows when to scale up or down, depending on workload. It saves resources and enables you to respond to higher traffic and new security needs. This also promotes agile adaptation to market dynamics. Modular architecture: Multiple small and independent modules that perform different functions. You can isolate and fix faults without taking the whole system apart. Reliable security: Multiple layers of security to restrict access, verify users, filter traffic, encrypt data, and log system activities. A secure DXP can repel attacks, which is a mark of resilience. Industry compliance: Industry compliances are a result of extensive research. So, adhering to them improves security, which is a critical factor for building resilient composable DXPs. How a resilient DXP enhances business continuity Data protection: Data protection gives customers security assurance. Security assurance breeds trust, which increases brand loyalty and contributes to business growth. Regulatory compliance: Adhering to compliance standards helps you navigate user data privacy and security. It saves you from litigation or financial penalties that may eat into business revenue or lead to a shutdown. Reduced downtime: A resilient DXP repels cyber attacks and recovers quickly from security breaches. That reduces the potential for downtime. So, it stays on, and customers enjoy seamless services. Fault isolation: If there is an issue in one part of the system, it does not affect the others or the entire system. That makes it easy to deal with vulnerable modules or security issues. Automated backups: With automated backups, a DXP can restore data when required. That is critical as the platform can recover quickly from an attack and prevent huge losses. {{nativeAd:4}} The pillars of security in a composable DXP Security is an essential factor in building a resilient composable DXP. Here are the foundations of composable DXP security. API token security: API tokens authenticate requests between two entities. It grants access to only authorized users. Securing API tokens is crucial for better security and reduced attack surface. User management strategies: User management is an effective way to restrict sensitive data to authorized users. You assign roles and decide who can access data. Data security and compliance: By complying with global security and industry standards, you can enhance data privacy and security, prevent losses, avoid litigations, and secure the personal information of business customers. Data security and compliance frameworks Several compliance frameworks may apply to a composable DXP based on industry and region. The General Data Protection Regulation (GDPR) is one of many. There are others, such as the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA). These frameworks are focused on the safety of personal data. However, they cover different regions and industries, so their requirements may vary slightly. Find the right balance and ensure you comply. The impact of compliance on business Organizations must factor in industry and regulatory compliances when developing digital strategies. These compliances are mandatory and impact how you collect, store, and use data. To get up to speed on the extent of compliance, here are some questions to consider. How do we get consent for data collection and usage? How do we use data for business or customer services? How do we protect user data against unauthorized access, use or disclosure? What measures are in place to enhance data privacy and protection? These questions give them a granular perspective on how they are dealing with compliance issues. It also helps them assess their data security and compliance operations–which helps them stay aligned. Architectural considerations for a secure DXP API management API management covers the entire process of how organizations manage API connections. It controls access, tracks API usage, and enforces security policies. It is also flexible and scalable. It allows you to reuse components, which saves time but maintains security. Seamless data flow DXP architecture must also consider data flow. That is the entire point of a modular system—easing the interaction of multiple components. A system that promotes seamless data flow also helps overcome data silos issues and integration complexities.  Headless CMS and CMS security  The architecture must also consider content delivery and headless content management systems offer a flexible solution to that. They are a back-end system that is concerned with data storage. Headless CMSes also promote security, as they are separated from the front end, where most attacks happen. Best practices for building a resilient composable DXP Prioritize API security APIs facilitate integration and interaction within the DXP. So, you must prioritize API security. They can do so through API gateways, rate limiting, API versioning, and using HTTPS to secure connection, Etc. Deploy user management strategies Deploy identity and access management to manage user permissions and identities. User management strategies help you prevent unauthorized access, which contributes to creating a resilient DXP.  Adhere to compliance requirements Check for all relevant global, regional and industry compliances that apply to you and ensure that you adhere to them. This improves data privacy and integrity and helps secure a DXP. Opt for scalable and flexible components Building with scalable and flexible components ensures that the platform can support your growth. It also helps you adapt to market shifts, changes in technology, and new security threats. {{nativeAd:9}} Case studies Akind Akind prioritized security to enable them to plug into existing markets. Contentstack’s composable DXP offered security and resilience. Its headless CMS also allowed them to localize content in seven regions. Hear from Leo Hård af Segerstad, the Digital marketing strategies, "We have had other CMS solutions, but none have the reliability that comes with Contentstack. We have one system to work in, where we know we can adjust content easily, and still keep the level of quality and functionality that we need." Read more on how Akind scaled content delivery to multiple digital channels via a secure DXP. MoneyHero Group MoneyHero is a FinTech company, so they know too well the benefits of a secure and resilient DXP. Contentstack’s composable DXP offered that. The headless CMS and apps boosted content delivery, and product rollout time increased by 85%. Hear from Andrew de Ridder, the Head of Application Engineering. “The technical tooling and APIs that Contentstack provides allows our engineering teams the power and flexibility to surface content wherever it's needed, from multiple websites in different regions, to email, social media, or whatever use case comes next.” Read more about how MoneyHero delivered content agility through a secure composable DXP. FAQ section What is a composable DXP? A composable DXP is a flexible digital platform that allows businesses to select and integrate the best solutions for their needs. It uses APIs and a headless approach. Why is API security critical in composable DXPs? API security helps secure all communication between all the DXP components. It authorizes and validates users, ensures data is encrypted and helps secure data. How can organizations ensure compliance in their DXP? They can carry out system audits to know the extent of their compliance. It is also vital to stay up to date with data privacy laws. Finally, they must deploy advanced security protocols to maintain DXP security. What role does user management play in DXP security? User management controls who and how data is accessed. It manages roles and permissions, ensuring that you can prevent unauthorized access and reduce the risk of a data breach. Learn more These days, adopting new technology is not enough. Businesses must take a step further to offer security and compliance that births resilience. A composable DXP allows them to do it. But not all composable DXPs are born equal.  Opt for a compliant DXP and enjoy the benefits of DXP resilience. Leave nothing to chance. Make your move today and position your business for success. Request a free demo today to get started.

Apr 19, 2024 | 5 min. read

Why digital needs to get flexible

The world of digital and retail is rapidly evolving, failure to adapt and gain your digital edge will see you fall behind your competition. The motto, adapt or die, has never been more accurate. Future-proofing your business is a necessity In this episode of Marketing In The Madness, our Head of Corporate Communications, Jasmin Guthmann, joined Katie Street to dive deep into the fast-changing digital landscape, uncovering the harsh truth behind failing to adapt in a competitive landscape, sharing why moving to a more flexible, headless platform is no longer an option but a necessity if you wish to survive in business. The episode exposed the ongoing revolution within the digital landscape, marking a shift from traditional, inflexible frameworks to a future of agility, scalability, and unparalleled innovation. The conversation with Guthmann covered several key facets of the necessary transformation from legacy tech to composable architecture.  "Your ability as a business to keep up with all those changing environments is crucial. You will die if you cannot keep not just keep up but actually get ahead of the curve and innovate" — Jasmin Guthmann, MITM Podcast. The integrated role of composable architecture in a digital ecosystem The digital ecosystem is witnessing an accelerated transformation driven by rapid technological developments and a dynamic shift in consumer behavior. Guthmann shines a light on the need for businesses to innovate and adapt to survive; with the foundational structures of digital strategies once offered by traditional platforms being no longer feasible and failing under the pressure of demands for more nimble and adaptable solutions, businesses need to look towards a more flexible, and headless approach. It is clear that taking this approach is key to success, and here’s why: Flexibility: There is an ever-growing demand for a digital strategy that can pivot on request, ensuring businesses can adapt and respond to new trends and consumer expectations. This agility is critical for maintaining brand relevance and fostering continuous alignment with the market. Scalability: A business's growth trajectory brings with it increased digital complexities. Scalable architectures eliminate the need for constant, costly overhauls, thereby preserving investments and securing the digital future. Efficiency: The modern market's velocity necessitates rapidly deploying new offerings. Efficient digital frameworks nurture development cycles and optimize operations, propelling businesses ahead of the competitive curve. These principles showcase the strategic shift towards modular, integrated digital futures, embracing composable and headless architectures as the new standard and bridging the divide between marketing and technology. The synergy between Marketing and Technology  "Technology, at the end of the day, can either make your life as a marketer easier, or it can make your life so much harder. Now which one do you want?"So, how does flexible, headless technology enable us to bridge the divide between marketing and technology:  Collaborative synergy: By dismantling the barriers between marketers and developers, these advanced architectures cultivate opportunities for joint creativity free of the limitations of traditional methods. Personalization at scale: The increased ability to tailor experiences to individual preferences becomes feasible and efficient, a critical factor in captivating today's consumers. Traditional, monolithic systems struggle to adapt quickly enough to a change in consumer preferences. In contrast, flexible, headless technologies offer the agility to iterate and deploy personalized experiences rapidly and efficiently. Gateway to innovation: The rapidly evolving tech landscape offers marketers a treasure trove of tools, enabling them to pioneer trends and engage audiences with novel approaches. The benefits of flexible, headless technology not only satisfy consumers' evolving demands but also drive businesses towards greater creativity and innovation in their digital endeavors.  There is also the push to embrace brand intelligence and AI, which provides a further competitive edge in the digital landscape. Jasmin touches on this further in a bonus clip from the podcast, delving into AI's transformative impact on brand intelligence. The Impact of AI  AI is now at the forefront of everyone's business and creative minds. AI’s integration into digital platforms has become a crucial element of modern marketing strategies, with its role transitioning from optional to essential. AI’s capacity to generate dynamic content and provide multiple creative suggestions offers an unmatched tool for innovation. However, this power comes with the responsibility to manage it effectively, ensuring outputs align with brand ethos and quality standards. This is where our upcoming product, Brand Intelligence, comes into play. "What is coming and is super exciting is Brand Intelligence, which will enable you to train your instance to understand your brand, and to not just come up with any type of content but with content that speaks in the tone of voice of your brand."The forthcoming Brand Intelligence signifies a significant leap forward. This capability allows digital platforms to generate content in a way that embodies the brand's unique tone of voice, something that has been missing from the offerings of other AI platforms to date. The integration of Brand Intelligence will streamline content creation, allowing content creators to accurately capture a brand's technical jargon, something that was once seen as arduous and time-consuming but is now something that can be delivered effortlessly by offering built-in functionalities that can be trained to produce content that resonates authentically with the brand's identity. The transition towards flexible architectures and the integration of Brand Intelligence transcend technological innovation; it signifies a profound shift in workplace dynamics and operational philosophies and empowers teams to leverage their expertise to the fullest by: Clarifying roles: This approach allows marketers to craft impactful narratives and developers to refine the technological backbone, optimizing efficiency and effectiveness. Enhancing business outcomes: When marketing and technology efforts are aligned, the work quality meets and exceeds expectations, fostering growth and enhancing profitability. Valuing Innovation: These architectures' flexibility and adaptability nurture an organizational ethos that prizes experimentation and forward-thinking, positioning businesses as leaders in their respective domains.  The freedom to do your best work."We're really trying to enable both the marketers and the developers to break free to do what they signed up to do in the first place. Because, ultimately, that will produce better results. And it will make your employees happier."The insights from the Marketing in the Madness podcast cast a spotlight on the future of digital strategy, where flexible architectures and the integration of AI set the stage for a new era of marketing. Navigating through the intricate evolution of digital transformation, providing a strategic blueprint for businesses aiming to thrive amidst the whirlwind of digital change, and showcasing the importance of adapting with more flexible, headless platforms. Next steps Watch the full episode on YouTube, or you can listen across these streaming platforms: Spotify Apple Amazon Youtube

Apr 19, 2024 | 8 min. read

The key benefits of composable commerce

Highlights You’ll learn about composable commerce benefits, like: Enables scalable online operations Expands global sales Lowers total cost of ownership Future-proofs businesses for upcoming trends Provides unmatched flexibility for tailored experiences Enhances engagement and customer experience Boosts revenue through personalized content and offers Ensures omnichannel experiences Embrace the future of digital commerce with composable commerce and enhance your customer relationships, drive revenue growth and stay ahead of the competition. Keep reading to learn more! Imagine you’re creating a business strategy from scratch. Instead of using the best business strategies from Amazon, Tesla or Walmart, you handpick winning strategies to create a business that thrives through every ups and downs. That’s what composable commerce is. Composable commerce combines different components to create a commerce platform having the best tech stack. You cherry-pick the best-of-breed solutions and join them to create a powerful commerce solution Apart from helping you pick the best-of-breed solutions, going composable offers many other advantages you cannot overlook. With 72% of retailers already using a composable approach and 21% planning to do so in the next 12 months, composable commerce architecture sets you apart.  Read to explore the key benefits of composable commerce and understand how it differs from traditional and headless commerce.  What is composable commerce? Composable commerce enables you to select the best-in-class e-commerce modules from multiple vendors. It breaks down your e-commerce infrastructure into smaller components called LEGO blocks, which you arrange like a jigsaw puzzle.  You assemble these components to create unique digital commerce experiences. These components are called microservices. Composable commerce creates a tailored IT architecture to meet your business needs.  For instance, use microservices for payment processing, inventory, order and customer relationship management. Each microservice communicates with each other through an application programming interface or API. Modular commerce differs from others because it: Creates, deploys and scales microservices Makes your online shop flexible and scalable Composable commerce vs headless commerce vs traditional commerce Feature Composable Commerce Headless Commerce  Traditional Commerce Architecture Microservices-based, modular components The front and backend are decoupled  Monolithic integrated system Scalability Scalable because of its modular nature Scalable frontend Scalability is limited by its monolithic structure Time to market Reusable components make it quick Frontend flexibility makes it fast  Complex integrations make it slow Integration Easy integration with best-for-purpose tools Requires API for integrations with the backend Integrations are more complex and less flexible| User experience Tailored user experiences through bespoke solutions Customizable user experience at the front end Standard user experience {{nativeAd:4}} Key benefits of composable commerce Makes your online store scalable Using a composable commerce approach, businesses can scale up or down their operations depending on traffic and growth. Each component can handle the load, ensuring you don’t encounter slow loading speed or performance issues. This feature comes in handy during the holiday season and high-peak traffic.  Traditional e-commerce platforms require you to redevelop your entire system. Composable commerce adds new features and functionalities without overhauling your e-commerce system. What’s more compelling is the scalable nature of composable commerce. It helps you expand in different regions and add thousands of products to your online store.  Increases your global sales Often, e-commerce stores operate in more than one region. Establishing your store in various markets is challenging in monolithic systems. Why? You must customize your store for each market and offer different products and pricing. You may even adapt to local tax regulations.  Because composable commerce separates your presentation layers and backend, you no longer customize your storefront from scratch. You can integrate global payment gateways and international shipping orders when expanding to newer markets.  The modular approach provides personalized shopping experiences to customers across various regions. Going composable helps you adapt to various currencies, languages and cultural nuances. You capitalize on global opportunities by testing market-specific strategies. This increases your international sales and brand presence.  Lowers your total cost of ownership (TCO) Traditional e-commerce platforms incur a higher TCO. They need complex upgrades, depend on a single vendor and have an inflexible infrastructure. The composable architecture of composable commerce optimizes operations and reduces expenses related to traditional e-commerce platforms. In a composable approach, you select the components that suit your needs.  You reduce unnecessary spending on unused features or licensing fees for components you don’t use. Also, the ease of integrating and updating components in a composable architecture saves the maintenance and commerce development costs.  Case study: How did Contentstack help BISSELL lower its total cost? BISSELL wanted to improve its digital presence and customer experience through a new mobile app and web optimization. By transitioning to Contentstack's headless CMS, they streamlined localization and content management, launching a redesigned app in weeks. This move increased efficient support and reduced costs. BISSELL achieved 100% uptime and could instantly localize across multiple languages and markets. With these improvements, Bissell now engages 100,000 monthly users, enhancing the post-purchase journey and global customer engagement. After using Contentstack, Aaron Pittenger, Sr. Manager at BISSELL, said: “With Contentstack, we’re moving towards consolidation of content across all digital touchpoints, so that we can truly meet customers where they are. There are hundreds more BISSELL products that we can bring into the app. By doing that, we can bridge the two sides of the consumer experience, product support and e-commerce, in whatever format customers want, so that anyone who uses any BISSELL product can get the support they need.” Read the complete case study here. Future-proofs your business E-commerce stores need to consider the future while staying abreast of upcoming trends. The modular approach makes your store flexible, helping you adapt to: New technologies Market trends Customer needs You achieve this without overhauling your entire system.  With composable commerce, you add exciting features and integrations, keeping your e-commerce platform at the forefront of innovation. Plus, its business agility and scalability help you respond to future demands. Provides unmatched flexibility With a composable approach, it becomes easier to customize your systems and processes to meet the changing market demands. Composable commerce provides unmatched flexibility, ensuring you no longer rely on external support or face excessive downtime.  What makes a modular approach different is that it customizes components to your liking. This means your tech stack has the components you need. When you go composable, you create unique customer experiences.  Enhance your relationship with customers Who said composable commerce is only helpful for businesses? It benefits your customers as well. In addition to making your business flexible, agile and scalable, it improves your engagement and customer experience.  Implementing a modular approach opens doors to personalized and relevant content, offers and even products. You send personalized offers depending on your customer’s behavior, context and preferences.  With personalization driving a 10-15% revenue lift, a composable approach results in happier customers who return for more.  What do you achieve when your customers are happy? Higher customer lifetime value Community of loyal customers Lower churn rate {{nativeAd:9}} Increases agility and time-to-market Composable commerce improves customer experiences. With changing customer demands, you can add new features and updates. Whether you want to add new search features, personalize your shopping experiences or introduce the latest payment methods, composable commerce helps meet your customers' expectations. When customers are happy, your sales increase and you build loyalty. Your customers feel encouraged to return for more top-notch experiences. Case study: How did Dawn Foods achieve faster time to market with Contentstack? Dawn Foods selected Contentstack for its MACH architecture. Contentstack was easy to use, helping content managers to update and publish content. Previously relying on in-person and telephone orders, Dawn Foods sought to modernize with an online ordering system. They chose a composable, API-first platform for its scalable nature and user-friendliness. Contentstack significantly improved Dawn Foods' digital presence, allowing for rapid content updates, enhanced publishing speed and offered personalized customer experiences without requiring developer intervention.  After using Contentstack, Gireesh Sahukar, Vice President of Digital at Dawn Foods, said: “Content updates in our site run 80% faster compared to a monolith CMS. In some cases, the content that could take up to a week to publish using a monolith CMS, we can publish in less than an hour with Contentstack.” Read the complete case study here. Ensures omnichannel experiences Composable commerce makes omnichannel experiences feel effortless. With a modular online store, you offer smooth and personalized shopping moments everywhere — online, on mobile, through social media or in-store.  This omnichannel presence creates a shopping journey that meets customers wherever they are. Thanks to the flexibility of composable commerce, your platform adjusts to new trends and customer preferences. With a composable commerce system, you improve the entire omnichannel customer experience. Implementing composable commerce in your retail business Here are the key steps to implement composable commerce: Assess your current infrastructure Before transitioning your e-commerce solution to composable commerce, assess your existing e-commerce platform. Identify its limitations, assess its flexibility and determine the areas where you need more flexibility. Define business requirements Outline your business goals, customer journey, the customer experience you aim to deliver and the specific functionalities you want. This step helps you choose the right modular components. Research and select vendors Research and select the vendors that offer the best services and technologies based on your needs. Look for vendors with a strong track record, robust integration capabilities and excellent support. Design your architecture With the help of technical experts, design an architecture that integrates your selected components. This architecture should be scalable, resilient and accommodating of future technologies or services. Implement in phases Roll out the new composable commerce solution in phases to reduce potential disruptions. Begin with the most critical components that deliver immediate benefits and integrate functionalities over time. Test and optimize Test each component and the system to ensure everything works together. After launch, monitor performance, gather customer feedback and optimize the platform. Train your team Ensure your team can use the new system. As you add new features and components, encourage continuous learning. Track, analyze and iterate Finally, analyze and track the performance of your composable commerce platform. Use the insights to make informed decisions and iterative improvements. Ensure your platform responds to customer expectations. FAQs Why is composable commerce important? Composable commerce makes your business flexible, scalable and adjustable. If you adopt a composable approach, you can adjust to market shifts, incorporate innovations and give your clients a personalized experience. What is composable commerce? Composable commerce uses a modular architecture, allowing companies to select and pick different components based on their requirements. With a composable approach, you transform the purchasing process into a personalized shopping experience. Why is composable commerce a better solution than monolithic platforms? Composable commerce makes your online store more scalable and flexible than other monolithic platforms. Using a modular approach, you can add new features, integrate third-party services and adjust to market demands. What are the challenges of composable architecture? Coordinating with various systems requires technical expertise and may lead to integration issues. This is often the biggest challenge of composable commerce. In addition, you may face higher costs because of the investment in various components from different vendors and the need to hire and train staff about the new architecture. Learn more Composable commerce has profound effects on the e-commerce industry. It's the future of digital commerce because it enables businesses to be more agile, efficient and customer-centric.  Do you want to explore how these benefits can help you change your e-commerce strategy and stay ahead? Request a free demo to learn more. 

Apr 19, 2024 | 6 min. read

Composable DXPs: Navigating data privacy

Highlights You'll learn: How to navigate data privacy in a composable DXP. Assess data flow: Understand and protect data collection, storage, and sharing Compliance standards: Comply with GDPR, CCPA, and all relevant data privacy laws User consent management: Set up robust mechanisms for user consent Data encryption: Implement encryption protocols to secure data at rest and in transit Regular Audits: Always audit the system to understand its security health\ Data privacy in a composable DXP is critical for trust and success, and it starts with a compliant DXP. Request a demo to see how it works. Keep reading to learn more!  A composable architecture is a flexible design pattern for building software with reusable components. It is the same approach that powers composable DXP solutions, allowing businesses to customize digital solutions. Composable DXPs are modular, flexible and scalable. That makes them ideal for omnichannel and personalized content delivery. Yet, that flexible and modular approach offers some data privacy and security risks. So, what are some of these data privacy issues? Also, what are the relevant strategies and best practices to manage them?  Data privacy and security in composable DXPs Data privacy and security are vital concepts for composable DXPs. Multiple integrations in a digital platform increase its attack surface area. The modular nature of the platform also presents a security challenge. Businesses must factor in these issues and develop plans to manage them. Also, composable DXPs rely on vast amounts of data, enabling them to deliver personalized experiences. The platform holds business and customer data. So, businesses have a duty to protect these sensitive data and adhere to data privacy and consent laws like the GDPR. They can do so through API security, encryption, and by integrating several security protocols. Composable DXP solutions also offer some benefits that can help you manage data security and privacy. {{nativeAd:4}} How composable architecture enhances data privacy and security Selective integration: Composable DXPs give you full control. You can select only suitable solutions when building the platform. So, you may only integrate modules that meet a specific data privacy and security standard. Better resilience: Since the modules are independent, an attack on one does not affect the others. You can isolate the risk and fix or remove vulnerable parts of the system without affecting other modules. Delegate security: The presence of multiple modules makes it possible to delegate some security to a third party. However, that will require proper vetting. Also, most composable systems are cloud-based — so you can leverage that to enjoy cloud-native security protocols. Data privacy challenges in composable DXPs Complex integration: You can integrate multiple services in a composable DXP. However, since they come from different vendors, they may have different security standards. If so, it becomes harder to manage data privacy. Scalability concerns: A growing business will collect more data and grapple with extra security needs. When that happens, it becomes harder to maintain a consistent data privacy policy. Potential data leakage: Since you have multiple modules from different vendors, the risk of data leakage could be higher as these modules exchange information within the platform. Inadequate vendor compliance: You may find it difficult to manage data privacy and security if some vendors do not fully comply with data privacy laws that apply to their region or industry. Compliance variety: You may need to deal with different data privacy standards that impact different parts of the platform — which may prove challenging. Legal compliance and best practices for data privacy Businesses must not overlook the legal aspect of data privacy and what it means for them. The GDPR, for instance, outlines strict data protection standards that they must adhere to. This law focuses on transparency, consent, and data integrity. Hence, it impacts how businesses collect and use data.  Hence, businesses have a duty to understand and adhere to these laws. Aside from that, other regulations exist, such as the California Consumer Privacy Act (CCPA) and Brazil's General Personal Data Protection Act (LGPD).  These laws emphasize explicit consent for data collection and stringent data security measures. They also require organizations to communicate user data rights.  Composable DXPs must abide by these laws and also ensure they have a process to notify users in the event of a data breach. They must also ensure that all cross-border data transfers comply with these legal guidelines. That way, they can maintain user data privacy at all times. Best practices for data privacy Regular security audits: Periodic audits help you keep the platform up to date and adhere to data privacy laws. The audits should review how you collect, store, process and share data. You may also get external auditors to offer an unbiased review of compliance status. These audits help you identify and deal with security issues before they create serious problems. Data minimization strategies: These strategies follow a “use what is only needed” approach. So, you only collect and use data for a specific purpose. After that, you dispose of it. This protects you from huge losses in the case of an attack. It also helps you use fewer resources. Implement access controls: With role-based access controls (RBAC), you can limit who has access to what data. You can also add extra security via a 2FA protocol or any relevant security measure. Also, always monitor and update the system as employees may leave or change their roles. Advanced data security strategies in composable DXPs Integrate advanced security measures to enhance cybersecurity and data privacy in your composable DXP. That would include; End-to-end encryption Encryption converts your data to cryptic text, and that is unreadable to intruders. That way, business and customer data remain private and safe whether it is being stored or sent between DXP services or to external systems. API security APIs integrate modules and enable services to interact in a composable DXP. So, they must be secure. An API gateway offers a reliable way to secure APIs and monitor traffic. Ensure that they can only be accessed over HTTPS and use OAuth to provide extra security. Data masking In data masking, the system replaces real data with random, fictitious data that is unusable. It obscures sensitive data and provides advanced data security in a composable DXP. Advanced threat detection They scan the system to spot and flag unusual traffic and activities. They are powered by AI/ML systems. They enable you to neutralize existing threats before they cause serious problems.  Intrusion detection systems Unlike threat detection, intrusion detection systems watch over the system to detect external threats or potential attacks. It is a proactive security tool that helps you secure data against attacks and unauthorized access. {{nativeAd:9}} Implementing effective data protection strategies Businesses must take proactive steps to maintain a secure DXP, as that translates to better data privacy. Here are practical strategies to secure and protect a composable DXP. Adopt a layered security approach: Composable DXPs are modular and complex, and that should be reflected in their security. Secure the system with a range of mechanisms at various points. Use firewalls, web content filtering, intrusion detection, and other advanced security protocols. Implement data governance policies: Set up an internal system to manage data quality, integrity, and security. An effective data governance policy helps you reduce the risk of data breaches while enhancing compliance with various data privacy and consent laws. Assess your security risk: It is essential to track the system's performance. That means you can know the system's risks and identify vulnerable modules in the platform. Regular security assessments also help you address security gaps and adjust to new threats. Case studies Akind Akind wanted a secure solution to enable them to plug in their existing markets. Contentstack offered that with its composable DXP and headless content management system. That enabled them to localize content in seven regions. Hear from Leo Hård af Segerstad, the Digital marketing strategies, "We have had other CMS solutions, but none have the reliability that comes with Contentstack. We have one system to work in, where we know we can adjust content easily, and still keep the level of quality and functionality that we need." Read more on how Akind scaled content delivery to multiple digital channels via a secure DXP. Welcome Tech WelcomeTech handles a vast amount of sensitive customer data. They needed to enhance site integration and security. With Contentstack’s SOC 3-compliant DXP, they were able to do that. After the switch, security improved, publishing speed increased by 75%, and productivity went up by 50%. Hear from William Leborgne, the Director of Content. “I’ve looked at more than half a dozen CMSes, and Contentstack came to the top for all the right reasons. The product is incredibly user-friendly. The support team was excellent. The integration with our system was seamless. The engineering team is delighted. Integrations for personalization, AB testing, and all the other bells and whistles are there in spades, so it’s a no-brainer.” Read more about how Welcome Technologies boosted productivity with a compliant DXP. FAQ section What is a composable DXP? A composable DXP is an agile, scalable, and flexible platform that allows businesses to choose a range of tech stacks to address their business needs. How does data privacy and security fit into the composable DXP ecosystem? Data privacy and security fit into DXPs because the system holds sensitive data that needs security. So, that should inform how a business collects, stores, and uses data. Taking care of these factors prevents data breaches and helps them comply with security standards. What are the best practices for maintaining data privacy in composable DXPs? Best practices include data security measures like encryption and masking, API security, access controls, and data minimization. You may also implement regular audits to ensure the platform's security is up to date. Can composable DXP deliver omnichannel content without compromising data privacy? Yes. Composable DXPs excel at delivering omnichannel content. They can do it while using secure APIs, encryption, and other security protocols to protect customer data. What is the role of personalization in DXPs, and its impact on data privacy? Tailored content improves user experience and enhances agility and flexibility. It requires vast amounts of personal data. So, you must focus on how you collect and use data. It is also vital to comply with data privacy and consent laws, such as GDPR. Learn more Composable DXP solutions are shaping modern digital experiences. Many brands rely on them to optimize customer journeys and deliver engaging and omnichannel content. So, the safety of the platform is vital as it holds business and user data.  Set up advanced security protocols and comply with relevant security standards to manage data privacy. Also, educate your team on data privacy issues. It starts with a compliant digital experience platform. Request a free demo today to experience a composable DXP that helps you navigate data privacy.

Apr 18, 2024 | 4 min. read

Essential security protocols for your composable DXP

Highlights Learn how to secure your composable DXP: Assess risks: Regular assessment helps you understand the system’s security status Integrate security: Integrate encryption protocols, such as SSL/TLS, and API-driven security protocols, like OAuth 2.0 and JSON web tokens Regular updates: Always update software patches to ensure the platform remains protected Composable DXPs offer flexibility that sets them apart. But it also comes with a responsibility to secure the platform. Sign up for a free demo today to try out security protocols. Keep reading to learn more! A composable DXP is a flexible platform that allows you to select only services you find useful to your business. That is unlike a monolithic DXP, where everything is tied into one system. It is a shift from old digital experience platforms.  Using its modular approach, a composable DXP supports dynamic digital solutions. It enables you to customize content, boost customer journeys, speed up publishing, and improve customer experience. However, it may be vulnerable to some security issues also due to its modular nature. For instance, with multiple services from different vendors, it has a wider surface area for attacks. It may also be more difficult to unify various security features. Third-party apps also come with various security issues that you must consider when setting up your DXP. Integrating security protocols in DXPs Integrating security protocols enhances composable DXP safety. Composable DXPs are flexible. Hence, they require scalable security protocols and solutions. With that, the DXP can adjust to higher security needs as your organization grows. API-driven security measures OAuth 2.0: OAuth 2 validates digital identities before it gives them access to data. It relies on access tokens to access data, be it for remote APIs or user data. When you implement OAuth 2, you use keys and, so you do not reveal your password. That prevents intruders from gaining access. OpenID Connect: The OIDC protocol is an extension of the OAuth 2.0. It enables two entities to share data only after it has authenticated them. OIDC secures a composable DXP by validating users, which keeps out intruders. JSON web tokens: JWTs use private or public keys to transmit data as JSON objects. You use them to restrict access to data by audience or scope. Their compact nature makes them suitable to transmit data via URLs or HTTP headers. API security measures Access controls: API gateways are versatile access control tools. As the central point for data and traffic requests, they ensure only valid requests come into the digital platform. An API gateway filters IPs. They whitelist or blacklist IPs, as the case may be. They also control traffic and validate data. Data encryption: An encryption protocol presents data in an unreadable format to protect it. Only authorized users can access the data in that format. You can choose from different encryption protocols, such as TLS, AES, or SSL. Importance of encryption protocols Encryption protocols improve DXP safety. As data flows within services in the DXP, these protocols transmit them in an unreadable format. They are also versatile, as they can integrate with other security protocols in DXPs.  Encryption protocols also help you adhere to DXPcompliance standards by global and regional bodies, such as ISO/IEC and GDPR. For businesses, this means they must ensure that all modules in the DXP use encryption to maintain data privacy and integrity. {{nativeAd:4}} Best practices for integrating security protocols in DXPs Select secure components Ensure you inspect each part for security. Seek out vendors that are transparent about their security practices and compliance status.  Comply with data privacy laws Industry and security standards contribute to a safe DXP experience. Following those laws helps you maintain digital experience platform security. Apart from DXP safety, compliance also helps you avoid lawsuits and financial losses that may come from data breaches.  Adopt a zero-trust security Zero-trust reduces a composable DXP’s attack surface and lowers the risk of a data breach. It requires all users to be authorized at every point, whether inside or outside the network. That is what makes it so effective as a composable DXP security measure. Run periodic security checks Run regular security checks to know the system’s security status. Scan the system to find outdated software and certificates. If you find any, update them. Updating the platform helps you guard against new threats. Regular security checks help you discover security issues early on before they cause serious damage. Future trends in composable DXP security Some new trends are already gearing up to enhance DXP security now and in the future. Threat detection with AI: AI and machine learning systems have predictive features that will enhance threat detection in DXPs. That will enable businesses to take proactive measures to detect and fix security issues in their digital system. Secure access service edge (SASE): SASE is a security approach that combines network connection and security functions for delivery via a cloud platform. As cloud adoption rises, SASE will play a critical role in digital security. {{nativeAd:9}} Case studies Akind Akind wanted a secure and agile solution to enable them to plug in their existing markets. Contentstack provided that. The integrated security of the composable DXP and headless CMS enabled them to localize content in seven regions and centralize content management. Hear from Leo Hård af Segerstad, the Digital marketing strategies, "We have had other CMS solutions, but none have the reliability that comes with Contentstack. We have one system to work in, where we know we can adjust content easily, and still keep the level of quality and functionality that we need." Read more on how Akind scaled content delivery with the help of a secure DXP. MoneyHero Group MoneyHero's wanted a secure platform for their FinTech business. Contentstack offered that security with its composable DXP solution and headless content management system. That enabled MoneyHero to boost product rollout time by 85%. Andrew de Ridder, the Head of Application Engineering, had this to say. “The technical tooling and APIs that Contentstack provides allows our engineering teams the power and flexibility to surface content wherever it's needed, from multiple websites in different regions, to email, social media, or whatever use case comes next.” Read more about how MoneyHero delivered content agility via Contentstack’s composable DXP. FAQ section What is a composable DXP? A composable DXP is a flexible digital platform that allows you to assemble various services to meet your business needs. It is scalable and agile, adapting to your business needs as you grow. Why is cybersecurity crucial for DXPs? Cybersecurity helps you prevent threats. It helps you create the right policy to protect your composable DXP. It enables you to keep up with security standards. Finally, it enables you to plan incident response, which is crucial for DXP security. Can integrating security protocols impact the performance of composable DXPs? Yes. Integrating different security protocols may slightly reduce DXP performance. However, the benefits of having those security protocols offset any slight drop in performance. How can businesses ensure their composable DXP remains secure? APIs secure all your data transfers within the DXP. They enhance data privacy and ensure that services interact in a safe environment. They validate, authenticate and encrypt data. APIs also control data flow through API gateways, ensuring that attackers cannot overwhelm the system. What role do APIs play in composable DXP security? APIs transmit data and enable services to interact within the composable DXP. Secure APIs ensure that your data transfers are safe from breaches and intruders.  Learn more A composable DXP is flexible and modular. It is helping transform how businesses manage their digital solutions. So, it is essential to integrate advanced security to protect it. A secure DXP safeguards digital assets and is always on, ensuring you deliver consistently. New cyber threats spring up daily. Hence, you must deploy the latest security strategies to overcome them. It all starts with a safe and reliable composable DXP. Ready to secure your DXP for success? Request a free demo now.

Apr 16, 2024 | 7 min. read

Elevate your business: Discover composable commerce advantages

Highlights You’ll learn about the composable commerce benefits: Provides freedom from vendor lock-in Lowers total cost of ownership Makes your business scalable Improves performance and security Enhances customer relationships Enables experimentation and optimization Allows for granular-level development Provides consistent journeys across touchpoints Increases personalized customer interactions Reduces the time-to-market Speeds up deployment Understanding the advantages of composable commerce for your business can help you make an informed decision. Go composable today to experience a flexible and scalable e-commerce store.  Keep reading to learn more! A traditional e-commerce platform combining user-facing storefronts and consumer data may give your business a good start. But, as your business grows, you will face potential bottlenecks.  That’s why companies rely on composable commerce.  Think of composable commerce as creating a combo meal. You choose your favorite pizza with a special seasoning from one store, move to another with a special-flavored garlic bread and finally settle for a milkshake from the third store. You shop for the best from multiple stores rather than buying the combo meal from the same store.  Composable commerce enables businesses to work in the same way. It uses an application programming interface (API) and other software integration to build a tech stack comprising all the best-of-breed solutions.  Read on to explore why composable commerce is important and its implementation challenges.  9 Composable commerce advantages for businesses The transition to composable is a strategic investment in the future of your e-commerce business and can greatly enhance your business outcomes in these nine areas. Freedom from vendor lock-in Monolithic e-commerce platforms create a dangerous dependency on a single vendor. Sudden problems in the vendor’s products, changes in project scope and price increase can leave you in a dilemma. You have no choice but to accept the vendor's terms. With the best-of-breed modular platforms, you select vendors based on your business needs and customer preferences. For instance, you don't buy an entire system if you only need an inventory management system. You can purchase other functionalities like payment processing gateways and order processing systems from another vendor.  So, don’t let a single technology provider hold your growth back. Add, remove or modify functionalities without worrying about anything else. In a composable approach, the vendor cannot cause any hurdles in your new initiatives. {{nativeAd:4}} Lowers your total cost of ownership A monolithic approach locks you in fixed monthly or yearly contracts. The problem arises because you don’t use all the features you pay for. Fixed-price contracts are costly and make it challenging to switch vendors.  But under a composable commerce model, you pay for services you use, lowering your total cost of ownership (TCO). Migrating to composable commerce is less expensive because you identify specific solutions that fit your business requirements and changing customer demands.  For example, you can focus on enhancing the customer checkout experience and allocate more resources to a payment processing system. Helps you grow and scale without limits When your business grows, your e-commerce store needs to scale up. Otherwise, you will face issues like slow website loading speed and poor customer experience. In a composable commerce architecture each modular component handles the load separately without affecting your system's functionality.  Your store handles the load seamlessly, even during peak periods and high traffic. A modular strategy fulfills all your growth needs. This is true, especially if you intend to expand your store with thousands of products or venture into new markets.  How did Contentstack help Emma scale its operations and ensure a faster campaign launch? Emma®—The Sleep Company, experiencing hypergrowth, faced challenges with its legacy IT systems, slowing down its expansion. Embracing composable architecture and MACH technologies (microservices, API-first, cloud-native and headless technologies), Emma adopted Contentstack for its flexibility, efficiency and ability to scale. This enabled faster campaign launches and improved collaboration between tech and business teams. The strategic shift allowed Emma to overcome technical and business hurdles, enhancing its ability to expand and innovate. After using Contentstack, Andreas Westendörpf, Chief Technology Officer at Emma, said,  “The beauty of headless commerce is that it not only delivers short-term results but also that it opens an elegant, logical long-term set of options for the future. This is what we have found with Contentstack and MACH-based technologies.” Read the complete case study here. Increases performance and security In e-commerce, every millisecond matters because it creates customer loyalty and increases your reputation, giving you a competitive advantage. With the bounce rate increasing by 32% as page load times go from one second to three, composable commerce improves your business performance. This is because composable architecture doesn’t depend upon a single server to host the entire platform or component. The approach uses different servers, increasing security. By using functionalities from different vendors, you get a faster and more secure website. As a result, your online store is less susceptible to cyberattacks because each component has a built-in security feature. Moreover, an attack on one component doesn’t impact the others.  Improves relationships with your customers Generic e-commerce experiences can soon lose appeal against brands offering tailored product recommendations and relevant content. On the other hand, composable commerce offers business efficiency and improves customer relationships. Using a commerce platform, you offer personalized products, content and discounts based on your customers' likes, dislikes and preferences.  With 86% of customers willing to pay more for superior customer experience and 32% going away from a brand because of a single bad experience, providing personalized experience improves your relationships.  Embracing a composable commerce approach provides highly personalized experiences and helps you make changes based on customer demands. Helps you innovate Composable commerce allows you to change your tech stack, creating an environment that fosters innovation. The ability to mix and match different components helps you experiment with new features and test new environments. As a result, you create business models without disrupting your services. Your development team can experiment at granular levels, helping you optimize your offerings.  Offers seamless omnichannel experiences The modern customer journey is more like a maze, with customers switching from one platform to another. A customer may start the interaction on your website, search for different products on your app and purchase from your physical store. To provide such a seamless experience, your e-commerce business should be omnichannel-ready. Providing an omnichannel experience means delivering a consistent shopping journey across various touchpoints, like: Mobile Web Chat Social media Voice search Physical stores Smart devices and kiosks An omnichannel presence helps you meet your customers where they are and provide personalized and customized offers. Composable commerce achieves this flexibility and integrates different services and systems into the core commerce functionality of your e-commerce store. For instance, you can integrate functionalities like: Customer relationship management Content management systems Enterprise resource planning Project management Inventory management Reduces time-to-market The modular e-commerce stores combine and enable pre-built components, reducing the need to create every component from scratch. By putting together and organizing all ready-made components, you choose your own digital experiences. This reduces time and effort compared to a traditional e-commerce environment. Composable commerce can reduce time to market by allowing you to integrate with existing systems and third-party services. Digital commerce's flexibility makes your business agile, helping you make quick adjustments based on feedback and market trends. This reduces the time to market for new features. {{nativeAd:9}} Makes your online store modular Composable commerce makes your online store modular by offering a flexible architecture. It allows you to break down your functionalities into modular components. Adopting a composable approach separates functionalities into different components, helping you manage and scale specific features. Businesses can create reusable modules that serve various purposes across different parts of their ecosystem. The modular nature customizes various components to meet specific business requirements without impacting the overall system architecture. Moreover, being modular facilitates third-party services and systems. As a result, you can expand the capabilities without compromising the existing infrastructure. Challenges to implementing composable commerce Implementing composable commerce brings several challenges that you may need to address: Digital maturity Achieving a high level of digital maturity is crucial for implementing digital commerce. To integrate a composable approach, you need a solid foundation in technologies and processes. Skilled IT resources Having skilled IT resources makes it easy to navigate digital commerce's complexities. You need dedicated professionals who understand the modular approach and can work with agility. Complex integration Integrating multiple solutions within a composable commerce framework is often challenging. Planning and executing integration strategies to ensure functionality across all components is essential. FAQs What are the drawbacks of implementing composable commerce? One drawback of composable commerce is the initial complexity and investment required to integrate multiple systems and platforms. This increases upfront costs and demand for skilled professionals.  Why is composable commerce a better solution than traditional platforms? Composable commerce is a better traditional platform because it makes your business flexible and scalable. A modular approach helps you adapt to market changes without facing the limitations of a monolithic platform. When your business is adaptable, you deliver personalized customer experiences and drive growth. What is composable commerce? Composable commerce represents a modern e-commerce approach that makes your business flexible and scalable. When you integrate a composable approach, you select and integrate various best-in-class services and technologies. The composable approach works on the principles of MACH architecture.  What is the difference between headless and composable commerce? Headless and composable commerce are two different systems with different architectures and purposes. In headless commerce, the presentation layer is separate from the back-end functionality. With a headless approach, you can modify your user interface without changing your back-end systems. Conversely, compatible commerce uses packaged business capabilities, APIs and cloud infrastructure to create modular systems. You can update or replace every component, including the front and back end. This modular architecture makes your business flexible, helping you meet changing market demands and customer expectations. Learn more Composable commerce gives you full control over your current e-commerce environment. E-commerce businesses that embrace a modular approach make their business flexible and agile while improving customer satisfaction.  Although the journey toward composable commerce presents numerous obstacles, the strategic significance is immense. To explore how composable commerce can transform your business operations and foster unparalleled growth, request a free demo with us.

Apr 12, 2024

Orium + Contentstack: The power of an accelerator

Implementing a headless content management system (CMS) can be a significant undertaking for any organization. While building a custom CMS from scratch allows for complete control and customization, this approach also comes with significant downsides in terms of speed, risk and required expertise. Partnering with an experienced CMS implementation accelerator helps you get your headless CMS up and running quickly and effectively. Orium's strategic partnership with Contentstack is designed to enhance the headless CMS experience. By relying on Orium's expertise and best practices rather than building from scratch, organizations can accelerate their Contentstack implementation dramatically. Orium has deep experience launching and optimizing Contentstack for a wide range of customers. This means they can get Contentstack rolled out and integrated with other vital systems much faster than an in-house build. Rather than getting bogged down in low-level CMS configuration and build decisions, Orium handles the heavy lifting, letting your team focus on creating impactful content and digital experiences. “We specialize in composability because it empowers brands with the best tools for their unique needs,” said Shaunna Bruton, Associate Director, Product Strategy at Orium. “Contentstack’s headless content management is a best-in-class CMS that enables teams to deliver industry-leading customer experiences.” Reduce risk and complexity You also minimize risk by leveraging Orium and Contentstack’s proven headless CMS patterns and integrations. A build-from-scratch opens the possibility of security issues, integration problems, lack of scalability and other pitfalls that can undermine your success. Orium accelerates your path to value by providing an enterprise-grade, cloud-native Contentstack architecture designed for security, scalability and seamless integration. Orium’s deep Contentstack expertise is invaluable for optimizing your CMS and unlocking the platform’s full potential. Making the most of advanced headless CMS capabilities like omnichannel content delivery, automation and personalization is far easier with an experienced implementation partner like Orium guiding the way. Leverage proven expertise A significant benefit of the Orium + Contentstack partnership is tapping into years of accumulated CMS expertise. Orium's team brings extensive real-world experience driving Contentstack implementations across diverse customer environments. This seasoned expertise translates into faster rollout timelines as Orium can anticipate customer needs, spot potential issues early and configure optimal solutions. There's no need for business teams to get bogged down in selecting specific headless CMS technologies and sorting through configuration complexities. Orium does the detailed work based on proven blueprints and best practices, so attention stays focused on using the CMS to create engaging customer experiences. This expertise also ensures adaptability as new features or integrations are required. “Composable commerce creates incredible efficiencies for brands, but there are a lot of moving parts to it. Orium has launched the most composable projects in North America of any specialist SI, and that experience means we’re able to guide organizations through the end-to-end process of implementation and integration to ensure they can get the most from their tech stack,” said Bruton. Continuous optimization The launch of a headless CMS is only the beginning. An accelerator partnership provides ongoing value by continuously optimizing the CMS to achieve changing business goals. With Orium's continuous delivery model, regular enhancements help you get the most from the Contentstack investment. Orium can rapidly iterate the CMS as needs evolve or innovations emerge to drive better customer experiences. Relying on an accelerator over the long term is smarter than trying to maintain old custom builds. It frees scarce IT resources while leveraging outside specialists to keep your CMS at peak performance. Rely on proven best practices A key advantage of partnering with an experienced headless CMS implementation accelerator like Orium is gaining access to battle-tested best practices. Orium brings extensive knowledge of what works well and what to avoid based on successfully launching Contentstack for a wide range of organizations. Some examples of impactful best practices include: Blueprints for structuring modular, reusable content to maximize content reuse across channels Automation strategies to streamline workflows, facilitate collaboration and reduce content production bottlenecks Governance models that empower marketers while maintaining compliance and consistency Integration patterns for connecting Contentstack into surrounding martech ecosystems Development guidelines for front-end teams to enable greater content agility Change management tactics to drive CMS adoption across business teams By relying on an accelerator like Orium, companies skip past the risky trial-and-error phase of figuring out headless CMS best practices first-hand. Orium's proven methodologies help customers configure an optimal enterprise CMS faster and give them a head start on operating as efficiently as possible.  “Orium’s Composable Accelerator speeds time to market without sacrificing the advantage of a flexible, adaptable composable solution,” says Bruton. “By leveraging pre-integrations, brands can reduce risk and see ROI faster, enabling them to focus on customizing the parts of the experience that matter most.” Speed and agility are key Taking weeks or months to build a CMS from scratch is no longer viable in today’s market. Partnering with a CMS accelerator gives you the best of both worlds: a fully customizable enterprise CMS platform combined with speed to market, reduced risk and continuous optimization. Orium and Contentstack deliver agile content creation at scale. Are you ready to move at the speed of your imagination? Connect with one of our experts to learn more about maximizing your CMS success. Request a demo Try the Developer Fast Track to test it out

Apr 12, 2024 | 6 min. read

Composable DXP & compliance: Essential guide for the enterprise

Highlights Achieving regulatory compliance in a composable DXP takes: Assessment: Always evaluate your digital platform to know your compliance status Know the standards: Understand relevant regulations, such as GDPR and ISO/IEC Action Plan: Develop a strategy to address all compliance gaps Employee education: Train your team on adhering to regulatory compliance Navigate the complexities of regulatory compliance within your composable DXP with clarity and confidence. Switch to a compliant composable DXP to ease the process. Request a free demo to get started today. Keep reading to learn more! A composable DXP is a digital platform that comprises several tech solutions that integrate via APIs and share data using a headless system. It is cloud-native and flexible and allows you to deliver customized solutions and omnichannel content to your customers in real time. Unlike monolithic DXPs, they are not all-in-one. So, you can integrate various solutions from any vendor of your choice. You build your digital experience platform using only solutions that matter to your business. It also uses a microservices architecture, with several independent small services that interact via APIs. That design throws up some compliance issues, especially since it is a distributed system. Also, how can businesses ensure that the DXPs adhere to strict security standards and global data privacy laws from international and regional standards organizations?  Compliance in DXPs Compliance in DXPs covers all standards that digital platforms must adhere to in terms of quality, security, and data privacy and protection. It guides businesses towards legal and safe digital operations. It is a vital part of composable DXP security. As businesses follow these guidelines, they improve data privacy, build trust with customers and partners, and find it easier to access new markets.  There is a long list of compliances for DXPs, but the GDPR and ISO/IEC are two of the most common ones. They focus on data protection and privacy, security and smooth integration of digital services. But there are others, depending on your region or industry.  {{nativeAd:4}} For instance, the PCI DSS sets the standards in credit card payment security, while HIPAA focuses on organizations in the healthcare sector. Other compliance frameworks are the CCPA for California residents, the Sarbanes-Oxley Act for financial record keeping, and the CSA Star for cloud solutions. While some compliances are global, others are regional or based on industry. It is essential that you find relevant ones that apply to your business to ensure you meet the requirements and stay up to date. Aside from data privacy and security, adhering to these standards improves the customer experience and boosts your brand image. Data privacy and protection in digital platforms Events of data breaches have continued to rise in recent times. For instance, the Royal Mail suffered a ransomware attack that affected 11,500 post offices, while the US State Department was a victim of a data breach that leaked about 60,000 emails. Both attacks were among many in 2023. A World Economic Forum report also expects losses from cybercrimes to hit over $23.84 trillion by 2027, up from $8.44 trillion in 2022. These are clear signs that organizations must prioritize data privacy and regulatory compliance.  It is also for that reason that international bodies have laid down strict laws to govern data usage. For instance, the GDPR handles data privacy regulations for EU citizens — highlighting the need for transparency and user consent. Overview of security and regulatory standards for DXPs The ISO/IEC 27001 and GDPR are two of the most popular global standards, but there are others that help secure your digital assets, as follows: Payment Card Industry Data Security Standard (PCI DSS). California Consumer Privacy Act (CCPA). Health Insurance Portability and Accountability Act (HIPAA). Cloud Security Alliance's Security, Trust & Assurance Registry (CSA STAR). Sarbanes-Oxley Act (SOX). National Institute of Standards and Technology (NIST). Federal Information Security Management Act (FISMA). These regulatory standards outline various strategies that organizations must follow to create safe digital environments. That includes regular system audits, risk assessments, and data encryption, among other measures. These actions enable organizations to protect customer data and comply with global regulations. Compliance challenges in a composable DXP Composable DXPs integrate various digital services from different vendors. Each vendor solution has its unique compliance needs. So, managing compliance may not be straightforward. Compliance rules may also vary by region or industry, which adds to the complexity. Also, you want to consider the fast pace of technology and global businesses. Vendors are always releasing new updates and patches. So it may be difficult to keep up. These are some of the most common compliance challenges you can face in your digital system. Yet, if there is one system that is built to manage these challenges, it is a composable DXP. It requires a strategy that enables you to track the platform, integrate advanced security systems and understand regulatory requirements for all business units. Composable DXP compliance strategies Train your staff: Educate your team on risks, compliance requirements and the latest security in composable DXPs. Having staff with expert knowledge of security and compliance reduces human error.  Use a central compliance control: Ideally, you want to track the platform and all third-party services to ensure they align with all compliance standards. Using a central dashboard gives you that overall view. Use a risk-based approach: Focus more resources on services and DXP components with higher risks. Refer to GDPR and ISO/IEC 27001 to know the risk profile of each DXP unit and adjust your strategy if you have to. Regular audits and updates: Regular audits show you the current status of your DXP. That proactive approach helps you identify areas in which you are lagging. Regular updates also help you keep up with new security issues. Implement API security: APIs are a staple in composable DXPs. So, you want to secure them using the right tools, such as OAuth. You may also rotate the API keys and use only secure HTTPS connections to access them. Strategies to maintain a compliant tech stack Security and digital experience platform compliance efforts do not stop the moment you implement compliance strategies. It is an ongoing process. So, set up periodic audits and document your compliance practices. Liaise with your vendors to ensure they continue to align their services with compliance requirements. {{nativeAd:4}} The role of headless CMS in composable DXP compliance A headless CMS separates content storage from its presentation. So, the back end and front end are decoupled. But how does it improve compliance? Here are the ways it does it. API-first approach: API-first implies that you develop APIs way before you write a single line of code. So, you can implement security compliance and data privacy rules when building APIs before you set up the DXP. Decoupled architecture: A headless CMS only comes with a back end. So, they rely on APIs to connect to front-end systems. So you can apply relevant controls and compliances to the back end. With that sorted, you can then distribute secure content from your compliant back-end system to any front-end device. Flexible and scalable: A headless CMS enables you to manage and deliver content at scale. By extension, it allows you to adapt to changing compliance requirements more easily. Case studies Welcome Tech As an immigration service provider, WelcomeTech prioritized security. Contentstack’s SOC 3-compliant DXP offered that security and enhanced site integration. It also boosted productivity by 50% and publishing speed by 75%. Hear from William Leborgne, the director of content. “I’ve looked at more than half a dozen CMSes, and Contentstack came to the top for all the right reasons. The product is incredibly user-friendly. The support team was excellent. The integration with our system was seamless.” Read more about how Welcome Technologies boosted productivity with a secure and compliant DXP. MoneyHero Group MoneyHero wanted to serve their FinTech customers better with reliable security and fast updates. Contentstack’s composable DXP enabled them to do that. The headless CMS and apps improved content delivery and boosted product rollout time by 85%. Hear from Andrew de Ridder, the Head of Application Engineering. “The technical tooling and APIs that Contentstack provides allows our engineering teams the power and flexibility to surface content wherever it's needed, from multiple websites in different regions, to email, social media, or whatever use case comes next.” Read more about how MoneyHero delivered content agility via Contentstack’s composable DXP. FAQ section What is a composable digital experience platform (DXP)? A composable DXP is A digital platforms that enable you to build your tech stack with digital services from various vendors. It does not restrict you to a single vendor. It is API-first and headless, and you only select solutions that fit your business needs. Why is compliance important in composable DXPs? Compliance is important for many reasons. It gives you a legal and secure digital environment to work with. It helps you stay up to date with the latest security threats in your industry. It also helps you ensure you work with a secure digital platform. These factors help you build trust and improve your business outcomes. How can organizations overcome compliance challenges in composable DXPs? They must stay up to date on all industry, global and regional regulatory standards that apply to them. They can also overcome compliance challenges by adopting strong security practices and improving data governance. What are some examples of regulatory standards affecting composable DXPs? The General Data Protection Regulation (GDPR) and ISO/IEC standards are two of the most common ones. However, there are other relevant standards such as the CCPA for California residents, PSI DSS that applies to credit card payments, and HIPAA, relevant to the healthcare industry. What strategies can be used to ensure data privacy in composable DXPs? There are several strategies that promote data privacy, such as API security, data masking, user access controls and encryption. Also, ensure to comply with the guidelines of regulatory bodies on data privacy, such as GDPR. Learn more With a composable DXP, you are on a sure path to agility, innovation and customer satisfaction. Yet, compliance issues stand in the way. Follow proven strategies such as API security, regular audits, and employee training. Also, deploy analytics tools to track your compliance performance. Revamp your digital strategy and align your compliance needs with the right DXP. Contentstack’s composable DXP is SOC3-compliant and gives you a headstart. Request a free demo today to get a first-hand experience.

Apr 11, 2024

Content Center of Excellence: How to achieve operational efficiency and content excellence at scale

Faced with a fragmented user experience due to content silos across sub-brands, local markets, and business units, and an increasing need to increase content operational efficiencies, many high-functioning enterprise content teams are embracing a Content Center of Excellence (CoE) approach. What is a Content Center of Excellence? A Content CoE serves as the focal point for digital excellence and modernization, within large enterprises and high-growth organizations. The Content CoE empowers your teams to develop and share content effectively and integrates content strategy, technology, governance and innovation to enhance overall operational efficiency. Its function is to align, streamline and improve return on investment (ROI) of content efforts towards overarching business objectives. The Content CoE also catalyzes organizational transformation as all business units are brought up to speed on the best future-fit technology and business practices.  What does a Content CoE include? The components of a Content CoE cover a wide spectrum of digital content management requirements, fostering a culture of innovation, efficiency and continuous improvement. This can include: Reusable content models: Content models, component libraries, and templates for landing pages or websites among other resources. Best practice exchange: Sharing successful strategies and methodologies, such as migration and translation strategies, along with localization best practices across business units. Shared accelerators: Promoting the use of automation, integration best practices, and toolsets across different business units for enhanced efficiency and effectiveness. Content creation and management: Central to the Content CoE is the emphasis on high-quality content creation, which involves ideation, drafting, editing and publishing processes. User experience and design: Prioritizing a superior user experience (UX) design across all channels ensures that content is not only accessible but also engaging for the end-user. This involves a deep understanding of user behavior and preferences, and the sharing of best practices for application of design principles that enhance interactivity. Content personalization and optimization: Leveraging and sharing analytics and user data to personalize content delivery and optimize content performance across different channels is a key component of the modern CoE. This includes A/B testing, SEO optimization and content adjustments based on user engagement metrics. Security and compliance: Ensuring that content management practices adhere to industry standards and regulations, such as GDPR, CCPA, etc. This includes implementing security protocols to protect sensitive information and privacy controls. Integration with other platforms and systems: A Content CoE enables the business by integrating the CMS with other composable technologies like platforms (DXPs), CRM, DAM, e-commerce platforms and whatever else the business requires, enabling a seamless flow of data and content across the digital ecosystem. How to know you’re ready for a Content Center of Excellence? What are the key indicators that a business is ready to transition to a centralized Content CoE approach? If your business is experiencing these symptoms, you may be ready:  Lots of “freemium” applications, one-off solutions and custom tools built by technical teams A glut of sites and microsites that nobody has touched in a long time Multiple brands each owning its own content ecosystem Multiple countries and local markets each owning its own content ecosystem Teams are asking for more functionality and more (expensive) third-party tools  Multiple CMSes and third-party application overload don’t just slow your organization down but are becoming increasingly expensive. One study found that in 2023, 73% of SaaS vendors increased their prices, ratcheting software spending up to an all-time high. The 8 pain points you’re probably experiencing If your company doesn’t have a Content CoE, these obstacles, ranging from inefficient content management systems to the inability to scale effectively, can affect operational efficiency and profoundly impact a brand's market presence and customer engagement.  Inefficient content management: With multiple CMSes and one-off solutions, content is fragmented and decentralized, leading to inefficiencies in content creation, storage and distribution. Inconsistent messaging: With each business unit/team/brand/market following its own workflows and guidelines, brand standards, messaging and voice are difficult to standardize and may lead to an inconsistent brand identity. Lack of collaboration: Multiple CMSes or one-off solutions prevent effective collaboration among teams, making it challenging to share resources, streamline workflows and ensure cross-departmental alignment. Difficulty tracking performance: Teams may struggle to gather comprehensive analytics and insights into content performance, making it challenging to measure ROI and make data-driven decisions or connect content strategy to business goals. Increased risk of errors and compliance issues: Risk of inconsistencies and compliance breaches, due to different teams not adhering to standardized processes and guidelines (e.g. legal language, disclaimers, and other critical business information not being maintained) Higher costs: Maintaining multiple CMSes or one-off solutions incurs higher costs in terms of licensing fees, maintenance, technical debt management and training.  Limited scalability: Fragmented content processes make it challenging to create elegant solutions to business problems that enable the business to move quickly and efficiently, making it difficult for enterprises to adapt to market demands and innovate. Loss of competitive edge: Enterprises without a consolidated Content CoE risk falling behind competitors who can deliver a cohesive and impactful content experience. Benefits of a Content Center of Excellence Establishing a Content CoE is about overcoming the aforementioned pain points and seizing opportunities to elevate your organization's content strategy to new heights. By centralizing content management, governance and innovation your business can unlock a range of benefits that directly contribute to your competitive advantage and operational excellence.  Below are some of the critical advantages that enterprises can expect when they implement a robust Content CoE framework: Accelerated content publishing: Implementing this framework can dramatically increase publishing speed, as evidenced by our customer, Golfbreaks, which achieved a 90% faster publishing rate. This speed is crucial for staying relevant and engaging with your audience in real time. Massively reduced costs: A robust Content CoE framework facilitates tech stack rationalization, which means fewer contracts and a consolidation of tools and technology. This consolidation not only reduces the costs associated with purchasing and maintaining multiple systems but also cuts down on training time and the repetition of processes unnecessarily. In the long run, this can significantly lower operational costs. Accelerated time to market: By fostering agility and innovation, a Content CoE allows businesses to bring their products and services to market much quicker. This increased speed to market is essential in today’s fast-paced business environment, where being first can be a significant advantage. Enhanced content governance, compliance, and security: With a structured framework, enterprises gain better control over their content, ensuring that governance policies are met and compliance and security standards are upheld. This is crucial for businesses operating in regulated industries or handling sensitive information. Scalability: Enterprises need to manage large content volumes and respond to changing content needs quickly. A Content CoE framework is designed to scale with these changing needs, ensuring that companies can manage their content effectively, regardless of their size or content volume. Consistent brand messaging & processes: A unified content management approach helps maintain consistent brand messaging across all channels. This consistency is key to building trust and recognition with your audience. Unified brand story: Beyond messaging, a Content CoE ensures that every piece of content tells a part of your brand’s story, contributing to a cohesive narrative. This unified brand story is essential for creating a strong, relatable brand identity. How Contentstack can help From a technical perspective, there are many ways Contentstack can be leveraged to help set up a Content CoE within a multi-brand, multi-site, or multi-digital property context. Content Models & Component Library Providing access to standardized Content Models and a Component Library increases brand uniformity and content creation efficiency. A component can be made up of many elements (banners, images, text fields, etc.). Content Templates Content templates empower content teams to create content elements, and even entire websites, quickly and without involving developer resources.If, for example, microsites are templatized and made available to your organization, content editors can spin up microsites in seconds — especially with Contentstack Launch. Automation  There are many ways automation can be leveraged to increase the effectiveness of the Content CoE — especially with Contentstack Automate. This can include pipelines of business logic, SEO optimization (for example, by automatically generating image metadata)and seamless integration with your preferred DAM or translation provider. Workflows  As part of a “site factory”, our customers have included workflow and governance guardrails as part of their default site template for any new content project. The manifest for workflows and governance rules can be stored in source control alongside content models. Taxonomy  Taxonomies can be re-used across projects to standardize your information architecture and make content data and analytics measurable across multiple properties Teams  Teams can be shared across an entire organization or provisioned centrally via SSO across multiple orgs. Custom Apps  Developers can use Developer Hub to create “private apps” within their org, hosted on our Marketplace, and installed on any new Stack (content project). These private apps help companies create their own private marketplace for their teams to assemble pre-built functionality that is perfectly suited to their needs, and these can be shared across the entire business to enable multi-site efficiency.  A different kind of company If creating a Content CoE sounds daunting, don’t worry. Contentstack is uniquely positioned to provide the technical and strategic support your company may require to get the CoE up and running.  That includes our world-class Technical Services Organization (TSO) and Contentstack Academy. The TSO provides the deep technical expertise you want, while the Academy can be leveraged by your organization to get new users on-boarded in hours.  What do you need to be prepared for? Implement and document best practices: A Center of Excellence starts with a clear understanding and implementation of best practices that will be shared across the organization. Our TSO is here to help you understand what’s needed and why. Requires clear ownership and business support: It is best to have a single team responsible for best practices, technology consolidation, monitoring new features and how to make the most of Contentstack. Change management: Teams will naturally have some resistance to changing the way they’ve always done things. But the potential payoff is huge. “Selling in” the solution to other teams: Being able to prove the value and future benefits will be crucial to creating momentum for the Center of Excellence. Watch this presentation by Jurre van Ruth of PostNL to see an example of how to inspire the business to get on board with the innovation offered by a company-wide implementation of Contentstack.  For a great real-world example of how to work with a Content CoE, check out the Icelandair case study to see how they did it and what the airline has been able to achieve.  Conclusion Taking the step towards a centralized content strategy requires careful planning, clear ownership and a commitment to change management. However, the rewards in terms of operational excellence and market responsiveness are profound. Don’t let the complexities deter you. Contentstack is here to provide the expertise and resources necessary to make your Content CoE a reality. Whether it's leveraging our Technical Services Organization, Contentstack Academy or our versatile platform capabilities, we’re dedicated to guiding your business through this transformation. If the prospect of creating a Content CoE sounds right for your business, or if you are looking to take your content strategy to the next level, now is the time to act. Reach out to your Customer Success Manager (CSM) at Contentstack to learn more about how we can support your journey toward a more cohesive, efficient and impactful content strategy.

Apr 11, 2024 | 6 min. read

The comprehensive guide to composable DXP security

Highlights Learn best practices for securing a composable DXP: Risk assessment: Start with an audit to know your risks and security status API security: Set up security protocols like OAuth 2.0 and API keys Zero-trust security model: Verify every request as if from an untrusted network Regular updates: Keep systems and software patches up-to-date Education: Train staff on cybersecurity best practices and incident response Secure your composable DXP to drive efficiency, protect customer data, and enhance user experience. Keep reading to learn more! A composable DXP is a modular platform that allows businesses to select the best digital solutions for their business needs. It is API-first, cloud-native and allows you to select multiple services from different vendors. A composable DXP enables you to deliver customized experiences to your customers. It is also flexible and supports omnichannel content delivery. Brands that go composable deliver new features 80% faster than those that rely on monolithic DXPs.  A composable DXP improves time to market and supports content delivery to multiple digital channels. It also enables you to adapt to market and tech shifts. Yet, it comes with quite a few security challenges that organizations must be aware of.  Composable DXP security Securing a composable DXP starts with knowing how the platform works. As the platform is modular, it consists of multiple small services that integrate via APIs. Hence, each small unit or service has unique security needs. So, design cybersecurity strategies that cater to them all. A composable DXP’s modular nature also makes it resilient. If one service is breached, you can identify it without combing through the whole system. It is easier to identify and isolate faults as every unit is independent. That is not the case for traditional DXPs, where you need to comb the entire system to find a security breach. Security challenges in a composable DXP Increased surface area for attacks: Every extra component in the DXP expands the system's surface area. Criminals can exploit a security lapse in one module to access digital assets. Complex integration points: A composable DXP integrates many services, often from different vendors. Hence, it is hard to maintain security across all integrated services. Incident response: With many small services in the platform, it becomes more difficult to monitor and respond to security incidents. Data privacy in distributed systems: Each service has its security and privacy needs. That makes it difficult to manage compliance, audit security and implement data governance policies.  {{nativeAd:4}} Cybersecurity threats in composable DXPs This is a constant concern as criminals target digital systems. You must recognize these threats as the first step towards composable DXP security. Here are some security threats to note: Injection attacks Cross-site scripting (XSS). Phishing attack. Distributed denial-of-service (DDoS).  While the risk of external threats and attacks remains, businesses must also avoid factors that weaken platform security or worsen attacks, like using outdated software, insufficient data encryption, poor data protection policies, and weak passwords, among others. Importance of security in digital experience platforms Prevents attacks and data breaches: A secure composable DXP limits the risk of attacks and data breaches. That way, you overcome potential legal issues and financial losses while securing customer trust. Protects user data: A secure DXP protects sensitive customer data against identity theft and unauthorized access. Enhanced user experience: The services of a secure DXP are always available to customers, ensuring they do not experience downtime. That enhances user experience. Enhances brand image: A secure DXP sets you apart as a compliant and security-conscious organization. Maintain regulatory compliance: Composable DXP security also ensures you comply with global security standards like the GDPR, ISO27001, CCPA, etc. That fosters trust and helps you avoid legal penalties. Compliance and security standards for DXPs The GDPR and ISO ISO27001 are two of the most common global standards. There are also industry standards like HIPAA, PCI DSS, and CSA Star certification. Some security standards are also regional, like the California Consumer Privacy Act (CCPA). Whether global, industry, or regional, compliance standards have clear frameworks that guide how businesses use customer data. By adhering to them, you promote data privacy and prove your commitment to safety and security. How to secure your composable DXP Risk assessment is always the first place to start because you need to know the platform’s security status. Once you have that covered, you may secure your APIs using a protocol like API keys and OAuth 2.0. Then, augment that with security strategies like data encryption and zero-trust approach. Create a central identity and assets management system and secure it with multi-factor authentication (MFA) or single sign-on (SSO). It is also essential to use vendor solutions that align with digital security best practices. Finally, ensure that the system, services, and software packages are always up to date. Use analytics tools to monitor security performance and create an incident response plan. Also, conduct regular drills to prepare your team for a potential security breach. Scalable security solutions for security in composable DXPs As your business grows, a composable DXP also offers the flexibility to grow with you. That is also true for security solutions. Here are some scalable security solutions and strategies to consider for your DXP. Zero trust security model: The zero trust approach verifies each new request as if it comes from an open network. It does not rely on traditional perimeters. That makes it scalable as it can handle varying loads of traffic. Microservices: A microservice architecture breaks up large applications into smaller units or services. It improves resilience and helps you identify, fix or replace any vulnerable part without combing through the whole system. API Security: Use API gateway tools to manage and secure your APIs. That will ensure the platform can handle the increased number of APIs that come with scaling. Elastic security: Use elastic computing resources to monitor platform security. That way, you can scale security needs up or down based on current needs. Best practices for securing your composable DXP Train your staff: Educate your team on security policies, strategies, and best practices. Ensure they stay updated on DXP security issues. Regular platform audit: Commit to regular platform audit. That way, you can detect and fix vulnerabilities before they become more serious or impact DXP performance. Prioritize API security: Composable DXPs rely on APIs for data transfer and communication. So, it is essential to secure the APIs using API token protection and API gateway tools like Postman and Apigee. Regular updates: Ensure that all integrated services and software patches are up to date. That is essential, as outdated software can create problems for the digital platform. Encrypt your data: Encrypt data in transit and at rest to maintain data privacy, adhere to compliance standards, and boost customer trust.  {{nativeAd:9}} Emerging trends for security in Composable DXP Blockchain for data security: The blockchain’s decentralized approach enhances data security in composable DXPs. It helps remove single points of failure, while smart contracts automate data-sharing agreements. Threat detection with AI systems: AI systems excel in pattern detection. It uses that to detect threats in a composable DXP. Detecting threats on time enables you to deal with them before they cause problems. Security automation: Automation tools are helping to create consistent security policies and reduce human errors that could leave the system vulnerable to breaches. Case studies Welcome Tech WelcomeTech handles a vast amount of sensitive customer data. They wanted a DXP that would enhance site integration and security. Contentstack’s SOC 3-compliant DXP enabled them to do that. After the switch, security improved, publishing speed increased by 75%, and productivity went up by 50%. Hear from William Leborgne, the Director of Content. “I’ve looked at more than half a dozen CMSes, and Contentstack came to the top for all the right reasons. The product is incredibly user-friendly. The support team was excellent. The integration with our system was seamless. The engineering team is delighted. Integrations for personalization, AB testing, and all the other bells and whistles are there in spades, so it’s a no-brainer.” Read more about how Welcome Technologies boosted productivity with a compliant DXP. MoneyHero Group MoneyHero needed a secure solution that also enabled them to update pages with ease.  Contentstack came to the rescue with its secure composable DXP. The headless content management system boosted content releases and improved product rollout time by 85%. Hear from Andrew de Ridder, the Head of Application Engineering. “The technical tooling and APIs that Contentstack provides allows our engineering teams the power and flexibility to surface content wherever it's needed, from multiple websites in different regions, to email, social media, or whatever use case comes next.” Read more about how MoneyHero delivered content agility via Contentstack’s composable DXP. FAQ section What makes composable DXP different when it comes to security? A composable DXP is modular, and that design comes with some unique security challenges, especially in terms of API security and user management.  How can organizations ensure compliance with security standards?  An effective way to ensure compliance is to follow the recommendations of global security frameworks, like ISO and GDPR. Businesses must also audit their DXP and implement robust security measures.  How can you secure your composable DXP?  Start with an audit to know your security status. Then, secure your APIs and implement other security measures like strong passwords and user access controls. Also, update all system software and implement scalable security solutions and user management strategies. What are security best practices for DXPs?  Security best practices for DXPs include regular audits, regular updates and patch management, and staff training. Aside from that, API security and data encryption are also vital for optimum security in a composable DXP. How does a cybersecurity strategy protect my DXP? It gives you a structured approach that helps you identify security issues, implement defense mechanisms, and respond to threats. It also equips you with an action plan to respond to data breaches. Learn more A secure composable DXP allows you to deliver reliable digital experiences. It also sets the tone for building trust with your customers and partners. With cyberattacks on the rise, businesses must be proactive to guard against data breaches. It is never too late to switch to a secure DXP. Request a free demo today. Learn about the security benefits of a composable DXP and how you can use that to advance your business. 

Apr 08, 2024 | 7 min. read

Measurable impact: Why composable commerce matters

Highlights You’ll learn about: Flexibility and customization: Composable commerce enables you to customize your online shopping experiences. As a result, you meet customer requirements Scalability: A modular approach scales your operations and helps you stay competitive by building open ecosystems and integrating the best solutions Future-proof strategy: A composable approach can future-proof your e-commerce operations, making your business agile Go composable to transform your e-commerce landscape, enhance customer experiences, and drive business growth. Start your composable journey without wasting any time. Keep reading to learn more! Remember the disc players in the late 2000s? Today, no one cares about them. The same applies to monolithic systems. Businesses no longer want to work with one-size-fits-all platforms, and that too from a single vendor. These legacy systems no longer meet the needs of small and large brands. Legacy systems are famous for being cumbersome, expensive, unscalable, and inflexible. So, what’s the alternative? Enters composable commerce architecture. Composable commerce architecture which witnessed explosive growth over the past few years. Unlike in the early 21st century, composable is no longer a buzzword. A composable approach is necessary for large enterprises and startup e-commerce businesses. But why? Composable commerce takes headless commerce to another level, making it easier for you to make changes without a developer. Read on to explore why composable commerce matters and explore some strategies for building a digital commerce strategy.  What is composable commerce? Composable commerce is an e-commerce approach to building flexible online shopping experiences. Businesses can choose and combine different services and applications based on their needs. Composable commerce involves using application programming interfaces (APIs) to communicate and microservices to achieve scalability and flexibility.  These microservices are the packaged business capabilities (PBCs). Each PBC is a separate capability or feature representing a third-party software. For instance, packaged business capabilities could be inventory management software, a checkout process, or a shopping cart.  In short, a composable approach uses different vendors offering best-in-breed software components rather than relying on only one vendor to create a standard functionality.  Key components of composable commerce Composable commerce works on the MACH architecture (Microservices, API-first, Cloud-native, and Headlesstechnologies): Microservices: These are small services or components that create a customized application. When you change one part of the service, it doesn't impact the whole application. This keeps your application running smoothly and helps you grow over time. API-first: An API-first approach ensures all components and services communicate using a well-defined API. APIs help your business achieve greater e-commerce agility and scalability.  Cloud-native: A cloud-native approach means your applications and infrastructure run on cloud infrastructure. Such an approach makes your e-commerce business scalable, resilient, and agile, helping you respond to market changes. Headless technologies: The composable commerce approach decouples the front-end presentation layer from the back-end content management system (CMS). With a headless CMS, you can create and manage content and present it across multiple channels and devices.  Composable commerce vs headless commerce Feature Headless commerce Composable commerce Definition Separates the frontend presentation layer from the backend e-commerce functionality.  Enables businesses to select and assemble various e-commerce components based on their needs. Flexibility Helps you choose any frontend technology to deliver content and engage with the audience. Allows the independent deployment of each component. Scalability Achieved by updating the frontend and backend independently. Allows specific areas to scale. Technology Stack Decouples the frontend from the backend.  Uses the MACH technologies for modular e-commerce solutions. Customization Allows for creative and personalized frontend design without changing the backend systems. Ensures customization at every level of the e-commerce stack through independently deployable components. Purpose Enhances user experience by enabling faster refreshes and updates to the presentation layer.  Future-proofs your e-commerce businesses by making it scalable and flexible and offering personalized experiences {{nativeAd:4}} Why composable commerce matters E-commerce businesses and retailers should be agile to meet changing customer demands and needs. Retailers who cannot change or add new functionalities when new technologies come face challenges in attracting new customers. Meeting specific business needs with composable commerce is easy. Those who adopt a composable commerce system can react to market changes. With composable commerce, they spend less money on acquiring new customers.  Here are the benefits of composable commerce in modern e-commerce: Reduces vendor risks Composable commerce lets you pick the top vendors and integrate them into your business operations. You're no longer restricted to using any particular vendor. The flexible nature of composable commerce architecture allows you to choose your tech stack. Whether you want to use a new tool, update an existing one, or replace an outdated one, you can do it without any hassle. Enhances customer experiences A composable commerce solution creates personalized and engaging customer shopping experiences. Customizing your online interactions leads to higher satisfaction and increased brand loyalty. Provides omnichannel experiences Composable commerce provides an omnichannel experience on different channels, like: Mobile, Web, Print, Social media, and Even voice searches. Going composable helps your business personalize and customize customer interactions across these touchpoints. Additionally, such businesses combine online and in-store shopping by using different components, ensuring customers have a good experience. How did Contentstack help Bol.com provide an omnichannel experience? Bol.com wanted to enhance its content management and provide an omnichannel experience. So, it used Contentstack’s composable commerce for its flexibility, ease of integration, and ability to support multilingual content and localization. It rolled out the migration step-by-step. Bol.com moved from HTML-based updates to a more dynamic system where content and images render across channels, providing an omnichannel experience.  Contentstack's features have streamlined content creation, particularly for storytelling, and facilitated better content and commerce integration. This shift improved website performance, increased click-through rates, and enhanced accessibility. After using Contentstack, Lennart Billekens, IT Architect at Bol.com said “We just wanted to use content across the channels, and for that headless is the way to go.” Read the full case study here. Increases business efficiency Composable commerce makes your e-commerce business scalable, allowing you to expand your operations without disruptions. Streamlined processes and optimized workflows increase efficiency, drive growth, and ensure cost-effectiveness. Reduces reliance on IT Composable architecture makes your business user-friendly, helping you manage and operate without requiring in-depth technical skills. Businesses going composable reduce their reliance on their IT team and infrastructure. Because of this, non-technical users can perform the necessary tasks like updating and publishing content. Ensures a modular commerce system Customer relationship management, inventory management, shopping cart technology, and data analytics make your e-commerce store modular. You can deploy and interchange them based on your specific business requirements. Creates an open ecosystem Going composable empowers you to assemble and compose best-of-breed solutions using third-party and custom-built apps. You no longer face the limitation of using multiple non-efficient software and components from a single vendor. Also, you only pay for the components and services you use.  Gives you a competitive edge In the fight against build vs. buy, retailers who buy from third-party vendors fall behind competitors who build custom applications. With 70% of large and medium-sized enterprises using a composable approach for new application planning by 2024, going composable gives you a competitive advantage.  Implementing composable commerce strategies Switching from a monolithic platform to a composable system takes time, and these steps: Assess your existing infrastructure and tech stack Assess your existing environment and tech stack. Use this step to identify dependencies, making it challenging to integrate composable commerce. After identifying the limitations, ensure your existing commerce platform supports an API-driven architecture. Before going composable, ensure your platform is modular and integrates with new technologies.  Select the appropriate modular components Based on your requirements, choose the MACH components that form the building blocks of your composable commerce platform. Consider each component's role because they help you meet your business requirements. For instance, you can select: CMS, Payment processing gateway, E-commerce platform, Order management system, Inventory management system, Shipping provider and Marketing automation tool. Choose your technology partners and vendors Partner with technology providers like Contentstack, which can deliver composable commerce solutions. Prefer vendors that offer flexible, scalable, and easy-to-integrate components. Before selecting, ensure these vendors align with your long-term vision and can support your business. Plan your implementation strategy Developing an implementation strategy is necessary because your business may use various components. Before a full-scale rollout, focus on a pilot to test the integration of your new components. This ensures they work with your existing systems. Use this planning stage to adjust and optimize your performance without impacting your entire system. Train your staff for change management Provide training on the new platform and its components to prepare your team for the transition. Effective change management practices reduce resistance and ensure a smoother transition. Scale your implementation and integration Implement your composable commerce components step-by-step, starting with the most critical component. Based on customer feedback and performance metrics, add more components and functionalities. Assess your new components Composable commerce is not a set-it-and-forget-it solution. Track your platform's performance and make adjustments. Keep current on new technologies and trends to improve your composable commerce ecosystem. {{nativeAd:9}} The future-proof e-commerce strategy With changing customer demands, developing an e-commerce future-proof strategy is essential. Businesses can make customers happy and meet their needs by being flexible, adaptable, and offering personalized services. A future-proof e-commerce strategy involves assessing: Market trends, Consumer behavior analytics and  Technological advancements.  Companies should be agile and adopt new technologies to improve their customers' experience. For example, customers need a speedy and effective transaction process when purchasing an online store. Your business can succeed using: Artificial intelligence, Machine learning, Predictive analytics, Advanced personalization methods and Other technological advancements. A future-proof e-commerce strategy helps you design a stable, flexible, responsive platform that meets your customer needs and keeps up with technological advancements. FAQs Why is composable commerce important?  Composable commerce offers the flexibility and scalability necessary for businesses to adapt to market changes and customer needs. Why is composable commerce a better solution than traditional platforms?  Composable commerce is better than traditional platforms because it enhances customers' shopping experience. These platforms make your store flexible and easy to use while making it agile. What is composable commerce? Composable commerce is a way to choose and assemble different parts of an online store. What is composability, and what are the benefits?  Composability allows you to reuse, add, and mix components to make your business more flexible, scalable, and innovative. Learn more By adopting composable commerce, companies can become more flexible, resilient, scalable, and agile. Going composable helps you navigate through complex systems. A modular approach can help you stay one step forward and tackle new challenges Request a free demo to see how going composable can help your business stay ahead and improve your retail strategy.

Apr 05, 2024 | 6 min. read

API-first approach: Reshaping composable DXP landscapes

Highlights You’ll learn: Why an API-first approach in composable DXP is a game changer. Streamlined integration: Connects multiple systems to extend DXP functionality Agility and flexibility: Enables you to adapt to market and technology shifts Improved user experience: Tailors digital experiences to customer needs The API-first approach in composable DXP represents a strategic shift towards more agile, integrated digital ecosystems. Explore how it can transform your DXP strategy. Request a free demo to get started. Keep reading to learn more!  Forbes reports that companies that adopted an API-first strategy grew their market capitalization by 12% more than those that did not, while a State of Enterprise APIs report states that 90% of executives consider an API-first approach to be mission-critical. An API-first approach stands out as a pivotal strategy for businesses as it enables them to deliver agile and innovative digital solutions. But what is an API-first approach, and what does it have to do with a composable DXP? This blog takes a deep dive and provides the answers. What is an API-first approach? The API-first approach facilitates integration in composable DXPs, improves agility, enables scalability and promotes innovation. It prioritizes APIs in application development, ensuring that users can access all the functions of the software via API calls. When a business opts for an API-first strategy, it begins the application development process by asking a few pertinent questions. For instance, what data would several stakeholders want to extract from the system? What features should the platform offer? What endpoints would be needed to make it happen? Once the development team has reviewed these factors, they work with relevant stakeholders to define an API contract. Next, they build the API and then proceed to develop the user interface and the rest of the app. API-first approach vs. traditional models Features API-first approach Traditional models Architecture Modular and supports microservices approach Monolithic, legacy system Development process You can work on the front and back ends at the same time. You work in sequence, one part before the other. Time-to-market Reusable units and parallel working lead to faster updates and releases. Slower since developers work in sequence. Developer experience Enhanced by well-documented APIs and reusable content. More challenging due to the monolithic structure. Scalability Easy to scale. You can scale each unit independently. It is not easy, as you need to scale to the entire app. Future-proofing Easy integration makes it suitable for new technologies. Less flexible to new tech. It may require redevelopment. Set up cost Higher due to API design. Lower. Spread across development phases. The role of API-first in composable DXP Before discussing the role of API-first, it is essential to understand what a composable DXP is. A composable DXP is a flexible digital experience platform that combines various best-of-breed technology stacks from multiple vendors. They interact via APIs and microservices, using a headless approach. Composable DXPs are modular. They enable you to adapt your customer journey based on current data quickly. It is a “select-what-you-need” SaaS platform that enables you to build flexible solutions to solve business problems. Using an API-first approach in composable DXPs allows you to personalize content at scale, removes vendor lock-in issues, optimizes developer experience, and future-proofs your digital system. {{nativeAd:4}} Benefits of integrating API-first approach in composable DXP An API-first approach offers two primary benefits: it extends your digital solutions to cater to your needs and that of your customers. It also ensures longevity, as you can add new units or integrate third-party solutions using APIs.  Here are other benefits of the API-first approach in composable digital experience platforms. Greater flexibility and scalability: Implementing an API-first strategy in digital platforms enables a business to update, replace or modify any part of the system without any impact on the whole system.  Faster time-to-market: Its reusable APIs enable teams to develop products, new features, and updates faster.  Easier integration with third-party services: An API-first strategy in a DXP promotes integration with third-party systems and services. That extends the function of the digital experience platform, making it easier to adapt to market changes. Promotes omnichannel content: An API-first approach promotes uniform APIs, which facilitates consistent and unified content and digital experiences across all channels. Promotes best-of-breed tech stack: It gives you the freedom to select a suite of digital solutions that suit your business needs. That way, it eliminates the need for vendor lock-in.  Implementing API-first strategy in digital platforms Define API specifications early: Create the perfect foundation by defining the APIs from the start. Clarify the endpoints, data formats, and protocols. That way, you can align the teams to develop and integrate consistent APIs.  Document the APIs: Document APIs, including examples, clear use cases, guides, and error handling. Also, ensure that the document is easily accessible and is easy to understand. Secure the APIs: APIs are open by design, which makes them flexible. But it also means any developer can access them, including those with bad intentions. Hence, it is essential to define central API security protocols and embed security across the API lifecycle. Provide support for developers: Developers are key stakeholders in the API-first process. Hence, ensure you set up adequate channels for support and to resolve issues. Such channels may include FAQs, forums, and direct support.  Tools and technologies for API-first approach An API-first approach relies on several essential tools to be successful. They include, but are not limited to, API design tools, such as OpenAPI/Swagger. Developers use API design tools to define API standards. API Gateways, such as AWS API Gateway, act as a control point to manage and validate API traffic. API testing tools like Postman are used to test the function, performance and security of APIs. Other tools and technology include API documentation generators and identity and access management (IAM).  MACH architecture: The backbone of API-first composable DXP MACH is a technology principle that pushes for the use of modular and integrated technologies in digital solutions. It stands for microservices, API-first, cloud-native, and headless. Microservices: These are collections of small, separate services that you can deploy, scale, and manage independently. API-first: Develop APIs as a priority before building an app. APIs connect various services and functions, and you can integrate multiple services. Cloud-native: SaaS platforms that leverage scalable cloud resources, including storage, hosting, and elastic scaling on demand.  Headless: A headless architecture separates the front-end content layer from the back-end presentation layer, enabling endless integrations and content delivery across multiple platforms. These qualities combined equip the digital experience platform to deliver the kind of personalized omnichannel experiences that are impossible with monoliths. Overcoming challenges with API-first implementation When implementing an API-first approach, there are a number of issues to consider, such as technical debt, cultural change and possible resistance to change. At times, a lack of expertise could also stand in the way. It is essential to carry all stakeholders along in order to manage and solve these issues, outlining the goals and benefits of the change. It also requires adequate planning that covers all bases. It is also beneficial to use a phased approach to enable the team to get accustomed to the new system slowly.  Finally, ensure there is adequate ongoing education as technology changes can be rapid, so it is essential that your team keeps up with any new trend that could affect your digital ecosystem. {{nativeAd:10}} Case studies Cartier Despite its extensive digital solutions, Cartier still struggled to unify its platforms. Brand alignment was poor, and they did not have full control. They turned to Contentstack to solve the problem. Its API-first DXP with a headless CMS and automation tools delivered strong brand alignment and omnichannel content delivery and boosted ROI on content assets. This is what Anastasia Goglova, the Digital Lead, had to say. "The websites that are such a critical part of our digital portfolio are now more aligned and more performant. As a result, the customer digital experience of Cartier improves, reflecting our commitment to becoming a reference for luxury in all aspects." Read more about how Cartier improved operational efficiency and brand integrity. Dawn Foods Before 2019, Dawn Foods took orders in person and via phone. There was a disconnect as the channels were not unified. They also need to integrate e-commerce to serve their retail bakery customers. To address that, they signed up for Contentstack’s API-first DXP with a headless CMS. That enabled them to offer omnichannel experiences and boost online orders by 50%. Hear from Gireesh Sahukar, Vice President of Digital. “Content updates in our site run 80% faster compared to a monolith CMS. In some cases, the content that could take up to a week to publish using a monolith CMS, we can publish in less than an hour with Contentstack.” Read more on how Dawn Foods found a recipe for success via an API-first DXP. FAQ section What is an API-first approach? An API-first approach is a strategy where the focus is to develop APIs as the first and most critical step before an application is developed, thereby ensuring that digital solutions are modular and flexible. Why is an API-first approach important for digital transformation? An API-first approach enables easy integration and rapid innovation. It enables businesses to scale and adapt and also makes them flexible enough to work with multiple tech stacks while also enhancing developer experience. How does an API-first approach contribute to building a composable DXP? It aligns with the best-of-breed principle and allows for the creation of tailored digital experiences. You can integrate various systems, add new ones, or modify an existing one to deliver more value to your customers. What are the challenges of adopting an API-first approach? The cultural shift from a legacy system to an API-first approach may be hard to adjust to at first. There may also be issues with design and technical complexities, governance, and systems security. How does an API-First approach enhance customer experience? An API-first approach supports omnichannel content delivery. It unifies physical and digital channels, which enables businesses to harmonize and improve their offers, products, and customer experiences. Can small businesses benefit from adopting an API-first strategy? Yes. Small businesses can benefit from an API-first strategy. They can leverage it to build agile, flexible and scalable systems. That way, they save money and resources and develop a system that enables them to adjust to changes in their industry without too much investment. Learn more The API-first approach improves DXPs by extending its functions. That makes it possible for businesses to offer omnichannel content, adapt to change, and deliver great value. This enables them to get ahead of the competition. Opting for an API-first approach in a DXP enables a business to build a flexible, scalable, and efficient digital experience platform. Going API-first with a composable DXP offers great benefits for transforming your business. Request a free demo today to see how it works.

Apr 05, 2024 | 5 min. read

Why API-first design is crucial for composable DXP growth

Highlights You’ll learn: How to unlock agility with an API-first design in composable DXPs. API-first design is reshaping the landscape of digital experience platforms (DXPs), helping modern enterprises to stay ahead of their rivals. Here's why: Strategic flexibility: By prioritizing API development, organizations ensure seamless integration and future-proof their systems Enhanced scalability: Composable DXPs thrive on the API-first model, allowing you to easily scale up or down based on demand Agile development: Developers can work on different system units in parallel, speeding up the deployment cycle and boosting time-to-market Customized solutions: Tailored customer experiences become a reality with API-first DXPs, driving engagement Switch to a winning strategy today with an API-first composable DXP. Request a free demo to see how it works. Keep reading to learn more! API-first design is not just a buzzword. Organizations that adopt it are 30% more likely to deliver projects within budget and on time. It is a shift in how software development aligns with business strategy and customer needs.  That shift has come to the fore as businesses realize they need to deepen integration and build resilient systems. In the context of composable DXPs, an API-first design delivers an agile, scalable and flexible system that drives innovation. The essence of API-first design The API-first design prioritizes the creation of APIs as the first step in developing software. It births a modular, microservices-based approach that a composable DXP builds on. It is different from the traditional approach, where APIs are created after an application is developed. The API-first design puts APIs at the front and defines their structure, resources, and operation. While legacy systems struggle with data silos and extra functions, the API-first design supports integration and extends the functions of a DXP. It also promotes a smooth experience for developers, which sets the tone for a truly composable digital experience platform. {{nativeAd:3}} Why API-first matters for composable DXPs Composable DXPs are a symbol of the modern business demands for tailored digital solutions, which are only possible with flexible and modular systems. They build on API-first design to integrate with third-party services, such as headless CMSes, data analytics tools, and e-commerce solutions, creating a cohesive digital ecosystem. An API-first principle powers composable DXP to be more flexible and scalable, which enables organizations to respond and adapt swiftly to market changes and incorporate new business tech. Implementing API-first design in composable DXP To adopt an API-first design, clarify your business goals, the customer journey and technical requirements.  A step-by-step guide to adopting an API-first design strategy Understand your DXP  Understand the principles and benefits of a composable DXP solution for your business. Also, assess your specific needs for digital experience delivery, such as support across channels, agility, and a scalable operation. Align business and IT goals  Engage your business and IT teams to be aligned on the vision. Define clear metrics to track and measure API-first design success, such as speed, contracts, security, or success in integrating new services. Plan your API-first design  Review APIs and services within your system that you want as part of the composable DXP. Next, promote secure, scalable and consistent API design principles. That may include RESTful APIs or GraphQL, resource nesting, and caching, among others. Also, follow relevant industry standards. Develop and test the APIs Start with a prototype of the APIs early on and improve them based on testing and feedback. Perform functional testing, performance testing, and security testing to ensure they are reliable and perform as expected.  Document APIs After you develop APIs, document each one to ensure that developers can access and use them. Outline usage guides, use cases, and best practices. Also, set up a governance model to manage API lifecycles, ensuring they are secure and compliant and promote data privacy. Deploy and monitor Finally, deploy the APIs. Use cloud-based solutions as they help you maintain a flexible and scalable DXP. Ensure you have analytics tools on hand to help you track API usage patterns and performance and detect any issues as they come up. Best practices in API-first design Here are a few best practices for implementing an API-first design. Define clear API specifications: Outline clear API guidelines and standards to ensure that developers find them consistent and easy to use. Choose a format like OpenAPI or RAML, and state the API name and version. Use API keys or OAuth 2.0 to authenticate the APIs and ensure specific endpoints and methods, as well as requests and response models. Prioritize security and governance: Set up security measures and follow industry standards to maintain data privacy and protect the system from attacks. Define API security schemes, such as how API keys are sent, how to obtain OAuth tokens, and the guidelines to access APIs. Embrace headless technology: The headless approach separates the front end from the back end, making it suitable for customized content delivery to multiple platforms. APIs connect the front end with the back end. Benefits of API-first approach in digital platforms Below are a few benefits of an API-first approach in digital platforms. Better developer experience: An API-first approach simplifies integration, encourages content reuse, and enables developers to clearly document APIs. It also increases the speed of work cycles. Better data sharing: Teams can work in parallel on different units of the system while sharing data. API contracts enable them to share data, and each team contributes to documenting APIs. Future-proofing: An API-first strategy enables your digital platform to adapt to new business tech and industry standards. You can add more features, pivot your business and expand your offering without disrupting the entire system. Improved customer journey: It enables you to create consistent and seamless user experiences across multiple platforms, such as mobile, web, social media, and even IoT devices. It also allows for tailored and dynamic content delivery. Future-proofing digital platforms with API-first design The API-first design supports decoupled frontend and backend system units, which promotes agile adaptation. It can scale up or down, enabling you to manage varying workloads. It is also crucial for IoT, AI-driven services, blockchain, and other tech trends that rely on integration. The API-first design also underpins the delivery of omnichannel experiences, as it integrates multiple platforms and provides consistent access to services across various channels.  Platforms built with an API-first design are in a good position to leverage AI and other future tech. By ensuring platforms can integrate with current and future technologies, an API-first design addresses today's needs and also remains a viable approach to thrive in the future. {{nativeAd:10}} Case studies Emma Emma did not have the right system to unify its sales and marketing channels, and that made them struggle with new demands as they grew.  Going for an API-first composable DXP from Contentstack enabled them to change that. It enables them to integrate their digital and physical stores and retail partner stores, leading to omnichannel success. Hear from Andreas Westendörpf, "The beauty of headless commerce is that it not only delivers short-term results but also that it opens an elegant, logical long-term set of options for the future. This is what we have found with Contentstack and MACH-based technologies." Read more about Emma’s omnichannel successes with an API-first composable DXP. MTR MTR wanted to unify its separate reward systems while providing added value for riders, whether in their malls or for those taking transit rides. Contentstack enabled them to do that. The DXP has an API-first design with a headless CMS, enabling them to integrate all MTR channels and create a unified points loyalty program. That enabled them to scale content delivery to millions of app users.  Read how MTR delivered omnichannel solutions via an API-first DXP. FAQ section What is API-first design? API-first design is a strategic approach where APIs are designed first before even a single line of code is written. It is seen as the primary part that enables other systems and services to interact and function as desired. Why is API-first design crucial for composable DXPs? An API-first design enables you to deliver consistent and tailored content. It makes for a flexible, scalable and agile DXP. It also promotes seamless integration with multiple services, enabling you to deliver optimum digital solutions. How does API-first facilitate digital transformation? API-first enables systems to integrate with new tech stacks and business models. That fosters agility and innovation and enables businesses to adapt to market shifts and emerging trends. What are the challenges in implementing an API-first approach? It starts with the issues of cultural shift and getting all stakeholders to key into the approach. You may also face technical issues with legacy systems and compatibility. Then, there could also be issues with API governance and security across APIs. Can small businesses benefit from API-first design? Yes. Considering that API-first design promotes content reuse, that could save costs for small businesses running on a tight budget. It also allows them to integrate solutions that enhance their customer service. It levels the playing field, allowing small businesses to compete. Can API-first design improve omnichannel content delivery? Yes. API-first design facilitates seamless integration and data sharing across multiple platforms, ensuring brands can unify their channels and deliver consistent messaging and improved customer experiences. Learn more From adapting to market shifts and new business tech, promoting innovation, to expanding the scope of your business. An API-first design empowers DXPs to deliver maximum value, best-fit solutions, and future-proof your digital system. Embracing an API-first approach is a strategic move toward digital success. It offers you a pathway to a more agile, flexible, integrated and innovative future. Ready to jumpstart your DXP for digital excellence? Request a free demo and see how API-first design can transform your composable DXP, driving agility and competitive advantage.