What is Change Management?

Course Overview

Digital transformation fails when we swap systems but forget to swap mindsets. Practical Change Management is a hands-on guide designed to move teams from "what was" to "what will be" in a way that sticks.

Through real-world stories—from global retail brands to healthcare organizations—this course strips away the buzzwords and focuses on the "human layer" of transformation. You will learn how to craft a compelling narrative for change, build organizational readiness, manage resistance as feedback, and create a repeatable playbook for future transitions.

By the end of this course, you will be able to:

• Identify the "Change Triggers" and "Outcome Lines" that drive urgency.
• Align the three anchors of change: Mindset, Empowerment, and Support.
• Use a "Preflight Checklist" to ensure organizational readiness before launch.
• Turn skeptical resistors into empowered owners of the solution.
• Build a "Change Playbook" to make transformation a repeatable organizational capability.