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When best-in-class isn't good enough: Tech strategy for category leadership
When best-in-class isn't good enough: Tech strategy for category leadership
Timestamps:
1:14 What is The St James - and why its tech needed an overhaul
3:06 How Danielle diagnoses what needs to be "fixed" in the customer experience
5:08 How to make a plan for what to change
6:17 Danielle's 2 tips to select the right technology
8:45 The unfortunate "best in class" software at The St. James - what they did to change it and thrive during the pandemic
12:03 Survival in the health & wellness industry from a tech perspective
13:29 What businesses that are successful in their transformation do that others don't
14:41 Why you should challenge your assumptions about the IT department
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