.jpg?format=pjpg&auto=webp)
When best-in-class isn't good enough: Tech strategy for category leadership
When best-in-class isn't good enough: Tech strategy for category leadership
Timestamps:
1:14 What is The St James - and why its tech needed an overhaul
3:06 How Danielle diagnoses what needs to be "fixed" in the customer experience
5:08 How to make a plan for what to change
6:17 Danielle's 2 tips to select the right technology
8:45 The unfortunate "best in class" software at The St. James - what they did to change it and thrive during the pandemic
12:03 Survival in the health & wellness industry from a tech perspective
13:29 What businesses that are successful in their transformation do that others don't
14:41 Why you should challenge your assumptions about the IT department
Related episodes
How to raise digital literacy inside your organization, with Informa’s Narisa Wild
Narisa Wild (Informa) shares how the company introduced an innovative "digital skills index" to raise digital literacy across the organization. She also shares the keys to effective digital transformation that are crucial for any digital leader embarking on any change initiative. Tune in to gain practical strategies and a fresh perspective on how to empower people at all levels of the business to create a stronger digital foundation for a future-ready enterprise. Timestamps:01:28 What were Narisa's biggest challenges when starting to digitally transform the giant organization Informa?04:12 The "digital skills index": what is it and why was it important?06:50 How digital literacy factors into organization-wide goal setting07:58 Advice for digital leaders looking to raise digital literacy inside their organization11:08 Narisa's key mindset for becoming a better digital leader overall
Content migration and future of content with Informa’s Narisa Wild
This week we dive into the complex topic of content migration with Narisa Wild, who has spearheaded the digital transformation at Informa, a global B2B events and information services company. We cover the drivers behind content migration, and how to make data-driven decisions about migration and transformation processes -- and how AI is going to offer new opportunities, not just for migration, but for taxonomy, content, and the events space overall.Timestamps: 1:06 What does Informa do?1:43 Narisa's role in digital transformation 2:23 3 drivers for content migration4:08 The #1 content migration question5:04 Where content creation fits in7:22 Why a composable stack makes migration decisions easier10:21 How dashboards help11:43 The future of content at Informa13:53 How AI can aid content migration16:57 How AI can impact event CX strategy 18:27 Looking deeper at the future of enterprise content
Developer Experience: REI’s definition and how they make it great
This week we explore the topic of developer experience with REI's Kat Valdre and Jason Greeley. They take us behind the scenes of platform engineering at REI and how the two of them think about creating the best possible experience for developers working on these platforms. Kat Valdre is the Engineering Manager of the REI Platform Organization, and Jason Greeley, Solutions Architect, manages content and experience at REI. Collectively, Kat and Jason bring a wealth of knowledge in creating user-friendly infrastructure for developers, supporting their productivity, and fostering innovation in their work. Learn:- How REI's platform engineering teams provide tools and services to enhance developer experience and ultimately benefit the end customer- How making a developer's workday easier and reducing repetitive tasks can lead to better productivity and satisfaction- The importance of providing established solutions with robust SDKs and APIs, and offering reliable support for technical questions- Encouraging exploration and flexibility within the development team and the benefits of involving developers in decision-making processesTimestamps:01:20 The role of platform engineering teams at REI03:05 What is developer experience?04:42 The role of creativity05:54 How to support several developer teams and help them be successful08:11 What Jason and Kat look for in technology to support a good developer experience10:37 Advice for developers seeking a better experience
REI's composable transformation advice
Kat Valdre and Jason Greely from the REI Platform engineering team share their composable transformation story. They discuss the challenges they faced while decomposing their monolithic architecture and their approach to building trust across the organization as they embark on a years-long transformation. Their transparent and refreshing perspective on tech transformation will resonate with anyone who feels their progress is slower than they (or their organization) would like to move. Kat and Jason provide valuable insights and advice for any business making a major technological shift. Timestamps:1:41 What were things like at REI before they decided to go composable04:06 What pushed REI to start their composable transformation?06:25 The importance of introducing changes in manageable parts07:54 What composable will enable for the business11:17 Advice for companies embarking on composable transformation12:55 Dealing with differing opinions and disagreements13:57 The importance of documentation16:41 Hurdles and challenges REI has faced along the way 18:50 Managing expectations and maintaining morale when transformation takes a long time