Restore Deleted Content

Note: By default, the Trash feature stores deleted content such as Content Types, Entries, and Assets for 14 days before it is permanently deleted. If this period has passed, contact the Customer Support team with the necessary details for restoration.

If you have accidentally deleted stacks, entries, assets, or content types, the Contentstack Customer Support team can assist with restoring the data. To process your request, you will need to provide specific details about the deleted modules.

Note: Only a Stack Owner/Admin or Organization Owner/Admin can submit or approve requests to restore content.

To restore a deleted stack, provide the following details:

• Stack API Key or Stack Owner/Admin Email Address: The API key of the stack or the email address of its owner/admin.
• Stack Name: The name of the deleted stack.
• Branch Name: The name of the branch of the deleted stack.

Note: Restoring a stack may take approximately 10 business days, depending on its size and resource availability.

To restore deleted content types, provide the following details:

• Stack API Key: The API key of the stack containing the deleted content type.
• Deletion Time: The date and time the content type was deleted (available in the stack’s audit log).
• Branch Name: The name of the branch containing the deleted content type(s).

Note: When restoring a content type, you can choose to restore it either with or without the entries that were deleted along with it.

To recover deleted entries, provide the following details:

• Stack API Key: The API key of the stack containing the deleted entries.
• Content Type UID: The UID of the content type associated with the deleted entries (available in the stack’s audit log).
• Deletion Time: The date and time the entries were deleted (available in the stack’s audit log).
• Branch Name: The name of the branch containing the deleted entries.

Warning: The deletion time is necessary to restore entries associated with the content type. The published status of the deleted entries cannot be retrieved when restoring them.

To restore deleted assets, provide the following details:

• Stack API Key: The API key of the stack containing the deleted asset(s).
• Deletion Time: The date and time the assets were deleted (available in the stack’s audit log).
• Branch Name: The name of the branch containing the deleted asset(s).

Warning: The published status of the deleted assets cannot be retrieved when restoring them.

Note: Once the request is received, the specified content will be restored within 2 business days. The restored content will appear as the latest version and will not retain its published status.