Analytics for Digital Concierge

This dashboard provides detailed insights into how Digital Concierge is used across your organization. Digital Concierge is a knowledge-first chatbot built on Contentstack Agent OS that delivers responses using indexed knowledge sources. Use these metrics to monitor agent activity, conversation trends, knowledge base updates, and overall Digital Concierge usage across your organization.

Note Only organization Owner and Admin roles can access the Analytics feature.

To access the Analytics dashboard, log in to your Contentstack account and perform the following steps:

1. Navigate to Analytics through the “App Switcher”.
2. By default, the CMS analytics dashboard appears. Click Agent OS and then select Digital Concierge to switch dashboards. 
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Note The data in the Digital Concierge dashboard updates in real-time, with a latency of 5–10 minutes.

This Digital Concierge Analytics dashboard is divided into several key sections, each providing insights into different aspects of Digital Concierge activity and usage.

This section provides a high-level snapshot of your Digital Concierge ecosystem. It highlights key metrics such as Total Agents, Total Threads, and Total Tokens.

These summary cards help you quickly assess agent activity, conversation volume, and token consumption across your organization. 

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This section displays the trend of create, update, and delete operations performed on knowledge sources over the selected date range. Use the zoom options (1w, 30d, 60d, 90d) and date selector to analyze activity trends.

This data helps identify periods of high content activity and monitor changes to the knowledge base used by Digital Concierge agents. 

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This section displays the volume of API requests made by known and anonymous users over the selected date range, shown as a daily bar chart.

Anonymous conversations occur when a website visitor interacts with the Digital Concierge widget without the embedding application sending an x-user-id header.

Known (identified) conversations occur when the embedding application passes an x-user-id header, or the SDK's userId parameter, to identify the visitor.

The data helps you analyze engagement trends and identify peak interaction periods across your Digital Concierge deployment. 

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To apply filters, click Filters and then click Apply Filter(s) after selecting your desired options.

Filters available include:

• Date Range: Choose from 1 week, 30 days (default), 60 days, or 90 days. Some charts include a timeline selector for further refinement.
• Custom Date: Set a custom date range using the dropdown.

  Note The custom date range should not exceed 90 days.

• Zoom: Switch between 1 week, 30 days, 60 days, or 90 days for trend analysis.
• Projects: View metrics for a specific project or all projects together.
• Group By: View data grouped by day, week, or month, depending on the selected section.

To save a specific filter for later use, click the horizontal ellipsis (...) beside Reset and choose Save As New View.

Once saved, your view appears in the dropdown menu for quick access, so you don’t need to reapply filters manually each time.