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Multi-Factor Authentication (2FA) & Security

1. Two-Factor Authentication Login Failure Due to Expired Training Instance

Login attempts fail after entering a two-factor authentication verification code and clicking Verify. No error message is displayed, and access to the account is not granted.

Root cause

The training instances associated with the account have expired, which prevents the login completion.

Resolution

  1. Access the appropriate link to create a new training instance.

After creating a new training instance, attempt to log in using the two-factor authentication process to verify if access is restored.

2. Resolving 2FA SMS Code Delivery Failure

Login attempts fail when the two-factor authentication code is not received via SMS. Authentication cannot be completed because the required verification code is not delivered.

Root cause

Two-factor authentication codes fail to deliver via SMS, preventing the completion of the login process.

Resolution

  1. Install the Authy app on your mobile device.
  2. Switch the two-factor authentication method from SMS to app-based authentication.
  3. Configure the Authy app to receive authentication codes for the account.

After configuring the Authy app, enter the generated code into the login prompt to verify if access is restored.

3. 2FA Authentication Failure Due to Authy Service Issue

Login attempts fail when an unexpected two-factor authentication requirement appears and verification codes are not received. Authentication cannot be completed, preventing access to the account.

Root cause

A service issue with Authy prevents the delivery of multi-factor authentication codes required for the login process.

Resolution

  1. Contact Contentstack Support to request a temporary disablement of two-factor authentication for the account.
  2. Re-enable multi-factor authentication through the account security settings once the Authy service issue is resolved.

After the temporary disablement of 2FA, attempt to log in to verify if access is restored.

4. Unexpected User Session Logouts

Unexpected session logouts may occur in Contentstack when security configurations such as Two-Factor Authentication are not enabled.

Root cause

Missing security configurations, such as Two-Factor Authentication (2FA), can lead to unintended session termination or security-related drops.

Resolution

  1. Enable Two-Factor Authentication (2FA) for the affected user account.
  2. Monitor the account for any further unexpected logouts.

After enabling 2FA, monitor the session stability during platform use. If the user remains logged in without further interruptions, the issue is resolved.