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0:53 What is Golfbreaks?
1:37 How Golfbreaks retained 80% of business during the pandemic
2:20 A customer-centric technology buying strategy
4:51 How to demand & maintain excellence throughout the organization
6:55 Examples of how to empower sales agents & customer support for excellence in service
8:44 How empowerment of individuals feeds back into the company's customer service strategy
A year of composable transformation: Lessons from Levi’s, ASICS, REI and more
Join us in celebrating a remarkable milestone - People Changing Enterprises is turning one! In this special anniversary episode, we're taking a journey back to where it all began, exploring our most captivating insights from the past year. And what better way to kick off this anniversary special than revisiting one of our most talked-about subjects: Composable Digital Experiences, featuring our stellar lineup of guests who've generously shared their expertise with us.Timestamps:01:02 Jurre van Ruth - Strategic Program Manager, Composable DXP at the Dutch postal service, PostNL. He'll provide insights into what a composable DXP truly means.03:48 Andreas Westendörpf - CTO of Emma Sleep explains why going composable might just be the last re-platform you'll ever need.05:28 Kat Valdre and Jason Greely - Members of the REI Platform Engineering team explore the exciting possibilities that composable strategies unlock for businesses.09:12 Mindy Montgomery - Senior Technical Product Manager at ASICS takes us through ASICS' journey from monolithic technology to a composable customer experience ecosystem.12:51 Zach Crittendon - Software Architect at Levi's shares firsthand experiences of "going composable" and how this transformative journey can benefit your business.15:51 Watchouts from our guests: What they wish they'd known before going composable.18:18 Juliette Olah - Senior Manager of Editorial at Booking.com emphasizes the importance of launching projects in a tiered approach for maximum impact.
How to raise digital literacy inside your organization, with Informa’s Narisa Wild
Narisa Wild (Informa) shares how the company introduced an innovative "digital skills index" to raise digital literacy across the organization. She also shares the keys to effective digital transformation that are crucial for any digital leader embarking on any change initiative. Tune in to gain practical strategies and a fresh perspective on how to empower people at all levels of the business to create a stronger digital foundation for a future-ready enterprise. Timestamps:01:28 What were Narisa's biggest challenges when starting to digitally transform the giant organization Informa?04:12 The "digital skills index": what is it and why was it important?06:50 How digital literacy factors into organization-wide goal setting07:58 Advice for digital leaders looking to raise digital literacy inside their organization11:08 Narisa's key mindset for becoming a better digital leader overall
Content migration and future of content with Informa’s Narisa Wild
This week we dive into the complex topic of content migration with Narisa Wild, who has spearheaded the digital transformation at Informa, a global B2B events and information services company. We cover the drivers behind content migration, and how to make data-driven decisions about migration and transformation processes -- and how AI is going to offer new opportunities, not just for migration, but for taxonomy, content, and the events space overall.Timestamps: 1:06 What does Informa do?1:43 Narisa's role in digital transformation 2:23 3 drivers for content migration4:08 The #1 content migration question5:04 Where content creation fits in7:22 Why a composable stack makes migration decisions easier10:21 How dashboards help11:43 The future of content at Informa13:53 How AI can aid content migration16:57 How AI can impact event CX strategy 18:27 Looking deeper at the future of enterprise content
Developer Experience: REI’s definition and how they make it great
This week we explore the topic of developer experience with REI's Kat Valdre and Jason Greeley. They take us behind the scenes of platform engineering at REI and how the two of them think about creating the best possible experience for developers working on these platforms. Kat Valdre is the Engineering Manager of the REI Platform Organization, and Jason Greeley, Solutions Architect, manages content and experience at REI. Collectively, Kat and Jason bring a wealth of knowledge in creating user-friendly infrastructure for developers, supporting their productivity, and fostering innovation in their work. Learn:- How REI's platform engineering teams provide tools and services to enhance developer experience and ultimately benefit the end customer- How making a developer's workday easier and reducing repetitive tasks can lead to better productivity and satisfaction- The importance of providing established solutions with robust SDKs and APIs, and offering reliable support for technical questions- Encouraging exploration and flexibility within the development team and the benefits of involving developers in decision-making processesTimestamps:01:20 The role of platform engineering teams at REI03:05 What is developer experience?04:42 The role of creativity05:54 How to support several developer teams and help them be successful08:11 What Jason and Kat look for in technology to support a good developer experience10:37 Advice for developers seeking a better experience