Create a Digital Center of Excellence for sustained innovation
December 11, 2022 /18:07 /E13
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Talk to an expert about something you heard on this episode
Contact an expertIn this episode, learn how leisure travel company Golfbreaks went from outdated to composable technology, what a Digital Center of Excellence can do for your company, and how to sustain innovation across the business with technology, people, and processes.
1:13 What is a Digital Center of Excellence?
2:54 Golfbreaks' messy technology landscape "before"
5:09 Why the company stopped using agencies and moved most functions in-house
6:12 How Golfbreaks transformed its tech stack to support continuous innovation
9:08 Why agnostic "composable" technology de-risks the tech acquisition process
10:52 How the company finds good developers
11:38 Using young talent to revive an old industry
14:04 How to decide what CX innovations to go after - or not
15:05 Example of an innovation Golfbreaks had to roll back
16:24 Example of looking closely at CX data to fix revenue leaks
Timestamps
1:13 What is a Digital Center of Excellence?
2:54 Golfbreaks' messy technology landscape "before"
5:09 Why the company stopped using agencies and moved most functions in-house
6:12 How Golfbreaks transformed its tech stack to support continuous innovation
9:08 Why agnostic "composable" technology de-risks the tech acquisition process
10:52 How the company finds good developers
11:38 Using young talent to revive an old industry
14:04 How to decide what CX innovations to go after - or not
15:05 Example of an innovation Golfbreaks had to roll back
16:24 Example of looking closely at CX data to fix revenue leaks
Talk to an expert about something you heard on this episode
Contact an expertIn this episode, learn how leisure travel company Golfbreaks went from outdated to composable technology, what a Digital Center of Excellence can do for your company, and how to sustain innovation across the business with technology, people, and processes.
1:13 What is a Digital Center of Excellence?
2:54 Golfbreaks' messy technology landscape "before"
5:09 Why the company stopped using agencies and moved most functions in-house
6:12 How Golfbreaks transformed its tech stack to support continuous innovation
9:08 Why agnostic "composable" technology de-risks the tech acquisition process
10:52 How the company finds good developers
11:38 Using young talent to revive an old industry
14:04 How to decide what CX innovations to go after - or not
15:05 Example of an innovation Golfbreaks had to roll back
16:24 Example of looking closely at CX data to fix revenue leaks
Timestamps
1:13 What is a Digital Center of Excellence?
2:54 Golfbreaks' messy technology landscape "before"
5:09 Why the company stopped using agencies and moved most functions in-house
6:12 How Golfbreaks transformed its tech stack to support continuous innovation
9:08 Why agnostic "composable" technology de-risks the tech acquisition process
10:52 How the company finds good developers
11:38 Using young talent to revive an old industry
14:04 How to decide what CX innovations to go after - or not
15:05 Example of an innovation Golfbreaks had to roll back
16:24 Example of looking closely at CX data to fix revenue leaks
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