---
title: Customer Support Portal
description: How to access and navigate the Customer Support Portal, manage cases, and switch organizations.
url: https://www.contentstack.com/docs/developers/customer-support-portal
product: Contentstack
doc_type: guide
audience:
  - developers
  - support-users
version: unknown
last_updated: 2026-03-25
---

# Customer Support Portal

This page explains how to access the Customer Support Portal, navigate and manage support cases, and switch between Contentstack organizations. It is intended for users who need to view, create, or update support cases across one or more organizations.

## Access

User Access is managed via the Contentstack platform
- Navigate to the [support portal site](https://www.contentstack.com/support/)
- Select the correct data center (don’t worry, if you make a mistake you can always select to switch)
- Select the organization you need support for

## Navigating Within the Portal:
- To **manage your cases**, select the “Cases” tab – you will see 4 different case tabs (excludes Feature/Enhancement requests)
      **All Open Cases** - shows cases open across your organization
- **All Closed Cases** - shows all cases across your organization closed in the last 6 months
- **My Open Cases** - shows your open cases for the organization
- **My Closed Cases** - shows your cases closed in the last 6 months for the organization
- You can create a new support case from the “Cases” tab by selecting the “Create New Case”

## Actions in Cases:
- Within a case, you case easily manage communication in the Case Activity feed
      View older activity including emails and comments to and from the support team
- **Post a comment**
        You can also thread a reply to a previous post
- In the Case Details, you can view case information and **update the “Impact” field **when applicable
- You can request to close a case using the “Request Closure” button

## Switching Organizations:
- If you have access to multiple Contentstack organizations and don’t see a support case when you login, it may be linked to another organization
- Select the** Switch Organization **button in top left
      Confirm current logged in org and select to switch orgs
- From the main login page, select the correct data center, then select the correct org from the list
      If this is your first time accessing the org, you will be asked to authorize the support portal for that organization

## Common questions

### Who manages access to the Customer Support Portal?
User Access is managed via the Contentstack platform.

### Where do I create a new support case?
You can create a new support case from the “Cases” tab by selecting the “Create New Case”.

### Why can’t I see a support case after logging in?
If you have access to multiple Contentstack organizations and don’t see a support case when you login, it may be linked to another organization.

### How do I switch to a different organization?
Select the** Switch Organization **button in top left, or from the main login page select the correct data center, then select the correct org from the list.