Our customers say it best | See the rating
cms-logoContentstack Customer Care

Customer Care

Unlock the full potential of your content experiences with unmatched customer care


Your journey, our commitment 


Care Without Compromise

Human-centric support


Technical Solutions Organization

Guidance driven by expertise


Contentstack Academy

Development focused learning

Our account manager and technical architect are really eager to get involved and help us realize the potential of the system. We really like that [in a] relationship.


Tim Barrett, Head of Product Delivery
Read their experience

Care Without Compromise

We’re about more than just solving problems, we’re about building relationships. That’s why we've created an environment with dedicated team members that listen to your needs, seek to understand, and respond promptly.

  • A dedicated account team that understands your specific needs and challenges
  • Real-time 24/7 in-app human support with an average response time under 2 minutes
  • Cross-vendor support across a network of technology partners for faster issue resolution 

Technical Solutions Organization

With our Technical Solutions Organization, you have a team of experts ready to help you get the most out of Contentstack. From tailored advice to in-depth workshops, we help customers with all their composable digital experience needs.

  • Tailored workshops and advisory consultations ensure you get the most out of your utilization of Contentstack
  • Regular health checks and platform performance reviews ensure everything is operating at peak performance
  • Grow your business at scale by learning how to structure and model content effectively

Contentstack Academy

Contentstack Academy is more than just a learning platform, it's a stepping stone towards your success. With comprehensive courses and learning paths, we guide you on your journey to mastering the Contentstack platform.

  • Master the platform and advance your skills faster with a variety of role-based learning paths
  • Acquire practical knowledge and hands-on experience using an integrated demo instance
  • Get answers quickly to questions or find the help you need using our detailed Product Knowledge Base
Learn more

Customer Care in action

Measurable results, acclaimed recognition and customer praise that speaks for itself


Customer Satisfaction Rate


Customer Renewal Rate

Customer care woven throughout the digital experience platform


See why customers love working with us


A platform you can depend on


API calls


API calls YTD

Up to


System uptime


System releases

Get in touch

Let us know how we can help you

Contact us