Your content is king. Yet, many enterprises find they are still searching for the best way to manage and optimize their content. Whether you already have a CMS provider or are sho...Read More

A recent survey established that digital transformation (DT) is the number one concern for CEOs and other senior executives in 2019. However, 70 percent of DT initiatives still don...Read More

`Customer experience (CX) is at a crossroads. By 2020, it is expected to overtake price and product as a key differentiator between brands. While many companies have succeeded...Read More

If you want customer loyalty, you’d better be personalizing your content. The days of treating consumers like numbers are long gone. More and more, customers are demanding persona...Read More

Marketers, developers, and businesses everywhere that rely on consumer data are about to be hit with one of the most substantial challenges we’ve yet seen to the collection and use...Read More

It is estimated that there will be 34 billion devices connecting to the Internet by 2020. Of those, 24 billion will be the Internet of Things (IoT)-related. On top of that, an...Read More

While 2030 may seem a long way off, in the age of fast-paced business transformation smart organizations are already looking at least that far out when it comes to planning. One of...Read More

By 2030, each person is expected to use as many as 15 different internet-enabled devices regularly. Even today, 90 percent of consumers use more than one device to pursue a single ...Read More

Customer care. Client relations. Support guru (please, make it stop). There are many different terms used to describe the way businesses interact with their customers—but the only...Read More

Go where the customers are. That’s an ironclad rule in every industry. While many customers have gone omnichannel, not every company has caught up. That’s because many companies ...Read More